Burger King
7416 W Saginaw Hwy, Lansing
(517) 234-7013
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We went through the drive thru at about 9:35pm on a Saturday night (2/22/25). My husband and I sat there looking at the menu and waiting for almost 10 minutes before we both finally said hello and then my husband whistled and said hellooo and a nasty worker came on the speaker and said nothing other than, "DON'T YOU WHISTLE AT ME." Nothing else. We had been sitting there patiently and this worker wanted to come on and be nasty and rude because SHE wasn't doing HER job? Okay. We left and went down the road to Culvers. I would NOT recommend stopping here if you are in the area. The employees are nasty and so is this restaurant.
I don't know who's in charge of this joke of a restaurant but I'll tell you they don't care who's at their front counter how long you been standing there and they're not going to even address you. I was the only person in the dining area standing there like a fool and I guess they weren't taking orders at the counter I don't know. I ended up leaving empty-handed. I'm surprised this place is even in business. 6:00 on a Friday afternoon nobody to help you. They care about the drive-thru so you might want to just go in the drive-thru. I don't know what I was thinking even going to Burger King with their fake food. But as far as management goes I couldn't even tell you because I didn't meet anybody.
Atmosphere: 1
Service: 1
I was going to grab my card and the cashier got scared and closed the window so quickly. Which was concerning, I understand People Suck but like if people make you nervous…get a call center job/work from home…I ordered an impossible whopper; The amount of Ketchup, Mustard, & Mayo left my burger very messy & hard to eat. My hands were covered in sauce, the wrapper collected a big puddle of sauce. Usually other BK’s make it great; this one missed the mark.
Atmosphere: 1
Food: 2
Service: 2
Customer service leaves much to be desired. I wanted to add a drink to go with a single-item mobile order, but the person at the intercom was talking over me and rushing me through the line. I tried asking at the window instead, but apparently they “can’t” add anything at that point and I “had” to do it at the intercom… which I would’ve been happy to do if I had been allowed to speak. On top of that, my hashbrowns were haphazardly thrown into the bag, and half of them had spilled out and soaked the bottom of the bag with grease. Overall, not a very good experience.
Atmosphere: 1
Food: 3
Service: 1
Where to start. Cold fries, soggy fried pickles and the pop tastes like soda water. $2.99 for a large pop and it's trash. Everybody there should be fired. Staff is lazy and rude. It's not a wonder why BK is suffering as a company. The employees suck.
Atmosphere: 1
Food: 1
Service: 1
Slow as can be. Took 10 minutes for anyone to even acknowledge me in the lobby. Took double that to get my food none of the pop worked at all. Out of everything avoid this burger king
Service: 1
This location charges state sales tax twice. Since when did this become legal?
Atmosphere: 3
Food: 3
Service: 4
Drive thru is a long wait literally 10min wait, just waiting for them to take an order
No cars in parking lot. Drive thru line was 10 cars deep. Waited 20 min, no ones moving so I left. Wth is going on?
Atmosphere: 1
Food: 4
Service: 1
Slow even though there was only 1 customer, and while waiting, the manager walked in from their 4th smoke break to complain that I parked over a line.
But it's a Burger King so what do you really expect.
Atmosphere: 4
Food: 4
Service: 1
Restaurantji Recommends
Someone at the counter was super rude. I almost walked out. Before paying because this person was very rude. Didn’t ask if it was for here or to go. All and all had a horrible attitude. Also found the floor on the other side of the counter with garbage all over the floor. Food was average. 1.5/10 never coming back here again.
Atmosphere: 1
Food: 3
Service: 1
Good food great prices but ordered sauce with my order twice and both times never got it what the heck
Atmosphere: 4
Food: 5
Service: 2
It had nice breakfast and a clean bathroom.
Atmosphere: 4
Food: 4
Service: 4
Slow even though there was only 1 customer, and while waiting, the manager walked in from their 4th smoke break to complain that I parked over a line.
But it's a Burger King so what do you really expect.
Atmosphere: 4
Food: 4
Service: 1
App doesn't work. Counter employees can't get your order right. Way to expensive.
Atmosphere: 1
Food: 1
Service: 1
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