HORRIBLE customer service today. Before calling this location I checked online for allergen information, I have a small child with severe allergies. The information online was dated at 2017, so I called this location to speak to an employee asking about the couple of items I was curious about as far as allergens. I heard people yelling in the background “tell them to check online!” “Why are they asking?” Etc etc…the lady I spoke to was not professional sounding to start with and had no clue about the allergens in their menu. I could hear people in the background not sure and heard them continue to yell to tell me to check online. I went to this location, ordered and then spoke to the employee at the window. I let her know I too work in customer service, am a store manager and employees should be educated on allergens in their menu items as well as have it posted somewhere for them to have access to. This is literally the ONLY establishment I’ve ever encountered that has no clues about their menu allergens, because I check with employees often for my child. They definitely need to be educated more!
Service: 1
Brad WILKINSON
Went thru drive thru and ordered two sausage biscuits and nothing else. Nobody in drive thru. After leaving I found out I got two sausage croissants.This week I stopped in and ordered a Whopper meal. After getting my meal I found I ended up with Two Chicken sandwich's. Returned and finally got my Whopper meal. The two tomato slices on the sandwich were green and hard. I took them off and ate the sandwich as a line had formed and for whatever reason this store seems to be slow for counter service.Prior to leaving I did show the cashier the tomatoes before throwing them away.She did ask if I ate the sandwich and I said yes after taking off the tomatoes. I think she ask if I wanted another sandwich and I said no as we were leaving.I have had more issues than normal particularly at this store over the last year or so. I guess I am just a glutton for punishment.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Flame Grilled Beef
Larry Horstman
Rainbow royale makes a difference
Atmosphere: 4
Food: 4
Service: 4
Melissa Jensen
Showed up 15 minutes before closing and we're already closed and not responding.
Atmosphere: 4
Food: 1
Service: 1
ANONYMOUS
This place is horrible, I ordered 2 wraps and the wraps were soggy, leaking oil and it looked horrible I threw them away, customer service is horrible and had an attitude and the place is dirty. I will never go back to this Burger King ever again. I suggest nobody goes there. Save your money
Atmosphere: 1
Food: 1
Service: 1
Christine McWain
I went to the drive-thru to just get a small fry. Was told there would be a long wait (at the drive thru for 1 small item) because they are back up with to-go orders. Horrible. I've been here before when they were open, lights on, and no one would tend to the drive-thru. Completely wrong and will never try again. If you don't want my money, fine. I get it now.
Big Foot “Motherfucker” Jones
I drove through the drive thru at 9:31AM on 1/23/24. There were zero cars in the drive thru with me. I ordered French toast sticks, then approached the window. At the window I tried to add a drink and she told me she couldn't add at the window. I said ok, can I get one child's drink? She refused to add a drink to my order at the window......with ZERO people in line behind me. I understand if it's lunch hour and you're overwhelmed, but I have never gotten this poor of service in my life during off hours like this.......I canceled my order and left!
Atmosphere: 1
Service: 1
Rudolph Griffin
Food was hot and
Atmosphere: 5
Food: 5
Service: 5
Nike lastking
I went in and ordered two meals and the food was stale and cold and nasty and the customer service was and rude never again in the fries were cold and stale I will not recommend anybody to go to burger
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
D R
The young girl with black hair and tattoos had my debit card took it in the back and come back to the window with her phone in the other hand. Pretty sure she took a picture of my card. I canceled my debit card and I’ve been calling Burger King with no answer.
Ordered an 8 piece ghost chicken fries. Received a 4 piece regular. Absolutely brilliant stuff going on here.
Food: 2
Service: 2
Aryanna Moon
I ordered pretty simple food items. Unfortunately instead of BK crispy chicken I got a chicken wrap. I ordered chicken nuggets and got chicken fingers. I ordered mozzarella sticks that I ate one and knew immediately that they were of extremely low quality/taste. They were stale and the cheese tasted
Atmosphere: 3
Food: 2
Service: 2
David Toupin
Manager was extremely rude. Had to call out to her several times to get her attention because my order was missing an item. She grabbed the item and threw it on the counter. She was not wearing a name tag. The French fries were extremely salty. Normally, I have good service here.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Onion Rings, Original Chicken Sandwich, French Fries, Whopper
Erin Hunt
Great food,they're food has been fresh and hot lately, I love that!
HORRIBLE customer service today. Before calling this location I checked online for allergen information, I have a small child with severe allergies. The information online was dated at 2017, so I called this location to speak to an employee asking about the couple of items I was curious about as far as allergens. I heard people yelling in the background “tell them to check online!” “Why are they asking?” Etc etc…the lady I spoke to was not professional sounding to start with and had no clue about the allergens in their menu. I could hear people in the background not sure and heard them continue to yell to tell me to check online. I went to this location, ordered and then spoke to the employee at the window. I let her know I too work in customer service, am a store manager and employees should be educated on allergens in their menu items as well as have it posted somewhere for them to have access to. This is literally the ONLY establishment I’ve ever encountered that has no clues about their menu allergens, because I check with employees often for my child. They definitely need to be educated more!
Service: 1
Went thru drive thru and ordered two sausage biscuits and nothing else. Nobody in drive thru. After leaving I found out I got two sausage croissants.This week I stopped in and ordered a Whopper meal. After getting my meal I found I ended up with Two Chicken sandwich's. Returned and finally got my Whopper meal. The two tomato slices on the sandwich were green and hard. I took them off and ate the sandwich as a line had formed and for whatever reason this store seems to be slow for counter service.Prior to leaving I did show the cashier the tomatoes before throwing them away.She did ask if I ate the sandwich and I said yes after taking off the tomatoes. I think she ask if I wanted another sandwich and I said no as we were leaving.I have had more issues than normal particularly at this store over the last year or so. I guess I am just a glutton for punishment.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Flame Grilled Beef
Rainbow royale makes a difference
Atmosphere: 4
Food: 4
Service: 4
Showed up 15 minutes before closing and we're already closed and not responding.
Atmosphere: 4
Food: 1
Service: 1
This place is horrible, I ordered 2 wraps and the wraps were soggy, leaking oil and it looked horrible I threw them away, customer service is horrible and had an attitude and the place is dirty. I will never go back to this Burger King ever again. I suggest nobody goes there. Save your money
Atmosphere: 1
Food: 1
Service: 1
I went to the drive-thru to just get a small fry. Was told there would be a long wait (at the drive thru for 1 small item) because they are back up with to-go orders. Horrible. I've been here before when they were open, lights on, and no one would tend to the drive-thru. Completely wrong and will never try again. If you don't want my money, fine. I get it now.
I drove through the drive thru at 9:31AM on 1/23/24. There were zero cars in the drive thru with me. I ordered French toast sticks, then approached the window. At the window I tried to add a drink and she told me she couldn't add at the window. I said ok, can I get one child's drink? She refused to add a drink to my order at the window......with ZERO people in line behind me. I understand if it's lunch hour and you're overwhelmed, but I have never gotten this poor of service in my life during off hours like this.......I canceled my order and left!
Atmosphere: 1
Service: 1
Food was hot and
Atmosphere: 5
Food: 5
Service: 5
I went in and ordered two meals and the food was stale and cold and nasty and the customer service was and rude never again in the fries were cold and stale I will not recommend anybody to go to burger
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries, Whopper
The young girl with black hair and tattoos had my debit card took it in the back and come back to the window with her phone in the other hand. Pretty sure she took a picture of my card. I canceled my debit card and I’ve been calling Burger King with no answer.
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Onion Rings, Whopper
Restaurantji Recommends
Wonderful experience!
Atmosphere: 5
Food: 5
Service: 5
Ordered an 8 piece ghost chicken fries. Received a 4 piece regular. Absolutely brilliant stuff going on here.
Food: 2
Service: 2
I ordered pretty simple food items. Unfortunately instead of BK crispy chicken I got a chicken wrap. I ordered chicken nuggets and got chicken fingers. I ordered mozzarella sticks that I ate one and knew immediately that they were of extremely low quality/taste. They were stale and the cheese tasted
Atmosphere: 3
Food: 2
Service: 2
Manager was extremely rude. Had to call out to her several times to get her attention because my order was missing an item. She grabbed the item and threw it on the counter. She was not wearing a name tag. The French fries were extremely salty. Normally, I have good service here.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Onion Rings, Original Chicken Sandwich, French Fries, Whopper
Great food,they're food has been fresh and hot lately, I love that!
Atmosphere: 5
Food: 5
Service: 5