Wow I wish I would have got the name of the nice young lady working the drive thru today, she know who she is!! When I grabbed my drink I grabbed the top so hard the lid came off & pop spilled on my arm, she was really sweet about it, got me napkins & everything. Thank you girl. Food was also great by the way, love how the carne asada had cilantro in it. Yummy!
Kyle Reed
Orders are never correct. Both bags of chips were stale. Staff is constantly arguing. Do not waste your money going to this location.
Atmosphere: 1
Food: 1
Service: 1
Ethan Felsing
Just go to the one on Lake Lansing if you actually want a full bowl; especially online orders.
Atmosphere: 1
Food: 1
Service: 1
Xzavier Taylor
Angelina had her hands full with a long line but she did not disappoint with the speedy service and attention to detail.
Atmosphere: 5
Food: 5
Service: 5
Thomas Huynh
Very, very slow service
Service: 1
Ella Herrera
Service is absolutely horrible. The employees don't acknowledge you and are rude if they do acknowledge you.
Atmosphere: 2
Food: 4
Service: 1
Owen Witte
Got a good 9$ burrito, very worth it. Large portions and just as tasty
Albany Richardson
If I could give a zero for service, I would I literally stood up by the counter for 45 seconds while everybody is playing with each other’s hair by the grill, not greeting customers. I’m literally the first customer in line and there’s two behind me and nobody even said a word there’s like three people That was not doing anything and one person was in drive-through taking care of business but I mean like 45 seconds without saying welcome to Chipotle or anything!! Y’all gotta do better This is ridiculous. I work in a medical office and there is no way that a patient could’ve walked into my office without me saying something to them like are you kidding me right now? 😳😡
Sue
Great place, lots of calories though. I can never finish my item in one setting. It's fresh food items and amazing to watch tge employees roll so many ingredients into a burrito shell.
Atmosphere: 5
Food: 5
Service: 5
Douglas Gilkerson
Absolutely love the spices in this food, staff was great
The rice in my burrito is crunchy as in not cooked thoroughly, and it ruins the whole burrito
Food: 1
Service: 2
Erick Pardo
Just review is for the store. The app is horrible. I ordered in Grand rapids and use the app. When I confirm my order it turned out that it was in Lansing an hour away. I called the Lansing store but you can't get to a person. It's an automated system. AI is not working out for customer service like this. When I explained this to the staff in Lansing, they had my order ready for over an hour. I asked them to make it fresh for me and they did. Great customer service! Also, the food was excellent. also.
Atmosphere: 5
Food: 5
Service: 5
Paula Ludwick
Love love love Chipotle
Atmosphere: 5
Food: 5
Service: 5
Myra Bell
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Lou Koeppen
Waited at pick up window for 20 mins 3 employees just kept looking at me finally after 20 mins a tapped on window until one cane to window and then gave me an attitude when all she had to do was hand me the order Love the food but wont be back to this location as its not the first time it’s happened apparently they have a lack of customer service and no proper management
Wow I wish I would have got the name of the nice young lady working the drive thru today, she know who she is!! When I grabbed my drink I grabbed the top so hard the lid came off & pop spilled on my arm, she was really sweet about it, got me napkins & everything. Thank you girl. Food was also great by the way, love how the carne asada had cilantro in it. Yummy!
Orders are never correct. Both bags of chips were stale. Staff is constantly arguing. Do not waste your money going to this location.
Atmosphere: 1
Food: 1
Service: 1
Just go to the one on Lake Lansing if you actually want a full bowl; especially online orders.
Atmosphere: 1
Food: 1
Service: 1
Angelina had her hands full with a long line but she did not disappoint with the speedy service and attention to detail.
Atmosphere: 5
Food: 5
Service: 5
Very, very slow service
Service: 1
Service is absolutely horrible. The employees don't acknowledge you and are rude if they do acknowledge you.
Atmosphere: 2
Food: 4
Service: 1
Got a good 9$ burrito, very worth it. Large portions and just as tasty
If I could give a zero for service, I would I literally stood up by the counter for 45 seconds while everybody is playing with each other’s hair by the grill, not greeting customers. I’m literally the first customer in line and there’s two behind me and nobody even said a word there’s like three people That was not doing anything and one person was in drive-through taking care of business but I mean like 45 seconds without saying welcome to Chipotle or anything!! Y’all gotta do better This is ridiculous. I work in a medical office and there is no way that a patient could’ve walked into my office without me saying something to them like are you kidding me right now? 😳😡
Great place, lots of calories though. I can never finish my item in one setting. It's fresh food items and amazing to watch tge employees roll so many ingredients into a burrito shell.
Atmosphere: 5
Food: 5
Service: 5
Absolutely love the spices in this food, staff was great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The rice in my burrito is crunchy as in not cooked thoroughly, and it ruins the whole burrito
Food: 1
Service: 2
Just review is for the store. The app is horrible. I ordered in Grand rapids and use the app. When I confirm my order it turned out that it was in Lansing an hour away. I called the Lansing store but you can't get to a person. It's an automated system. AI is not working out for customer service like this. When I explained this to the staff in Lansing, they had my order ready for over an hour. I asked them to make it fresh for me and they did. Great customer service! Also, the food was excellent. also.
Atmosphere: 5
Food: 5
Service: 5
Love love love Chipotle
Atmosphere: 5
Food: 5
Service: 5
Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Waited at pick up window for 20 mins 3 employees just kept looking at me finally after 20 mins a tapped on window until one cane to window and then gave me an attitude when all she had to do was hand me the order Love the food but wont be back to this location as its not the first time it’s happened apparently they have a lack of customer service and no proper management
Service: 1
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