Cottage Inn Pizza Downtown Lansing

This location is great, local and produces consistent product everytime! Shelby was very friendly and professional. And the pepperoncini were delicious, thanks again!

Atmosphere: 5

Food: 5

Service: 5

Ordered online, when we got they're they said it would be another 10-15 minutes for our order. It took 45 minutes for the order to get done. The pizza was still doughy in the middle and had the wrong ingredients.

Atmosphere: 1

Food: 1

Service: 1

Their pizzas are awesome a bit pricey but worth every dollar

Atmosphere: 5

Food: 5

Service: 5

Typically fresh hot and delicious delivery ... tonight is different is barely warm and 40 minutes late. Driver is the first one had that can not find my address with GPS... calling from a mile away can't find my house while at apartment complexes...

Food: 2

Service: 2

I regularly eat Cottage Inn Pizza , it’s always good, but tonight who ever cooked my pizza needs a pay raise. Yummmy perfect amount of cheese , sauce , and cooked to perfection!!!! Thanks to the cook 01/13/2026

Atmosphere: 5

Food: 5

Service: 5

This location has vegan cheese and sausage(as of this review.) Typical pizza chain pizza, minus the grease. Updated from previous review on 2026-01-13

Great customer service. Shelby is awesome. Very polite and great customer service

Atmosphere: 5

Food: 5

Service: 5

the best pizza i’ve ever had! so much childhood memories came across while eating from here, if i could rate it higher i would!!!

Atmosphere: 5

Food: 5

Service: 5

Loved the sub I ordered

Atmosphere: 5

Food: 5

Service: 5

Good service

Doordasher perspective..
Place was nice..the staff helpful and quick..

Atmosphere: 5

Service: 5

Had my first visit here this week. I was pleasantly surprised by the quality of the interior layout. Well designed and maintained. Especially for a pizza establishment. The pizza was great too. I’ve been sleeping on this brand but won’t be anymore. It was lunch and being downtown it was full of construction workers. Not exactly welcoming for an office chica but I get it.

Atmosphere: 3

Food: 5

Service: 4

Super busy on a Friday night, but still got my order perfect! Amazing location and staff at this Cottage Inn Pizza 🍕

Atmosphere: 5

Food: 5

Service: 5

I have enjoyed Cottage Inn for a while but I’m leaving this review because of a technical glitch that turned out well in the end because of a specific employee. I ordered late, right before the end of daylight savings. My pizza was taking forever and it had never been late before. I called and Jennifer answered. She was very respectful and explained the time change messed up their orders and my pizza was on the way. She assured me it would be warm. Within 10 mins Jennifer arrived with my pizza that was still hot. I recognized Jennifer as she had delivered many times before and was always prompt and friendly. She even complemented my Christmas decor last year, which meant a lot because my boyfriend and I spent a lot of time on it. She apologized again for the computer glitch and I thanked her for not forgetting my order. The end.

Atmosphere: 5

Food: 5

Service: 5

The pizza is always amazing but they’re always forgetting something when it comes to my online orders. The young man who delivered my order tonight was gracious enough to go back and bring me back my missing items. Shout out to him! I appreciate the excellent customer service

Atmosphere: 4

Food: 3

Service: 4