Went in to place an order. Stood there for a couple minutes. Two people just standing around who couldn’t be bothered to take my order. I walked out.
Service: 1
Michael Frost
Quick, Convenient, and Delicious! I'm always impressed with the speed and efficiency of my local Dunkin' Donuts drive-thru. Even during the morning rush, the line moves quickly, and the staff is always friendly and upbeat. They get my order right every time, which is a huge plus! Whether I'm grabbing a quick coffee and donut for myself or a box of Munchkins for the office, Dunkin's drive-thru is my go-to. The convenience factor is unbeatable, and the consistently good coffee and fresh donuts make it a perfect way to start my day (or get an afternoon pick-me-up!). Highly recommend for anyone looking for a tasty and hassle-free treat!
Atmosphere: 5
Food: 5
Service: 5
Gabrielle Lemon
Large iced coffee and donuts for an afternoon treat!
Atmosphere: 5
Food: 5
Service: 5
Everett Blake
Lazy and unprofessional. Workers hide in the back.
Atmosphere: 1
Food: 1
Service: 1
Persephone Valdes
Very rude customer service. Was missing one thing from my order and given a coffee instead of a hot chocolate and then gaslit and not given a refund/replacement even though I proved they did not give me the correct order. They also took over ten minutes to make the order that wasn't even correct.
Atmosphere: 1
Food: 1
Service: 1
enmanuel moreno
Really bad service, they just threw the food in the bag, the food is cold and hard ..
Atmosphere: 1
Food: 1
Service: 1
Kevin Carlson
This place is always super busy when I arrive here, but it's college town, so kind of expected!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Terra Miller
Last week I stood at the front counter for almost 10 minutes before someone came to ask my order! Today I stood there for 6 and when I asked if they didn’t have front counter help they said there is only 3 of them and they have to do drive through first! I think it’s time to put a sign on the door that states drive through only if that’s the case every day!
Atmosphere: 1
Service: 1
Cole Woodson
I am not usually the type to leave negative reviews, but I have never in my life experienced worse service at any restaurant. We got in line at roughly 10:45 AM after placing a mobile order. As far as I am aware, you can't cancel an order once it is placed so we stayed in line until 11:30!! when someone else in the line finally came over to tell us that the drive through was closed because they were too busy. Never heard of this happening before, so I was already kind of annoyed, but whatever I'll go in and grab my stuff. So we park and go in and there had to have been 30 drinks and 15 bags of food just sitting around not being given out. Instead of using their brains and reading the names out for any of the items, the workers would just ask for a show of hands for who put a mobile order in. I had to force myself to the front of a CROWD of people waiting and ask specifically for my stuff which had obviously been sitting there for quite some time. Even after all of that, they still didn't even give me everything I ordered! Literally, no exaggeration, THE worst experience I have ever had at any restaurant in my entire life. Never going back here even if they paid me to.
Atmosphere: 1
Food: 1
Service: 1
Emma Collison
Bagel minis are always cold ALWAYS and line is so slow. Coffee is good.
Would give less than 1 star if I could, consistently one of if not the worst locations in the Lansing area, unable to make drinks correctly, staff is rude, they are consistently out of supplies like espresso. I’ve spoken to the District Manager about this all a couple months ago and there was no change at all. Avoid this location
Atmosphere: 1
Food: 1
Service: 1
Jenna Hardy
Consistently the worst location in the city. Drive to M78 in Haslett or off Holt Rd. Always out of espresso somehow, coffees are always underfilled, and good luck getting the flavor you actually want. It’s a free for all here.
Anna Ounsombath
Ordered a boo bucket and latte on my mobile app on a Tuesday. Arrived to only be told they don’t have any in stock, but I can come back Friday to pick it up. In fact, she told me she’d call me at 9am. Well no call, so I called and they told me they set one aside for me. I get there and attempted to order a latte. Apparently their latte machine was down (was given attitude) and was told I can get coffee. No thanks. I gave her grace because I was a district manager for a well known, local, beloved coffee shop so I can understand the stress when machines are down and out of your control. Well, I ordered on the mobile app a week later, paid and when I arrived? Their machine is still down! Still waiting on my refund and reading through everyone else’s experience, I don’t see this place getting better. How are you guys still running?
Atmosphere: 1
Food: 5
Service: 1
Gus Wenn
The big lady behind the counter was very very rude. They were out of basically everything and she spat out this whole list of things they were out of, to which I asked "so what do you have then?" And she said "what I didn't say" in the most condescending, snarky tone ever.
I will not be coming back here and recommend everyone stays away from this place if this is how management allows their staff to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Cinnamon SpiceFox
Employee needs to be trained, had no idea what an Almond spice coffee was after informing the espresso machine wasn't working so was hoping for something made with the already made coffee then tried to order a mocha which would be simple enough and made it iced because he couldn't use the hot coffee that was already made because the espresso machine was broken? Also was supposed to get a large hot coffee and got a small with the rest of the order...
Went in to place an order. Stood there for a couple minutes. Two people just standing around who couldn’t be bothered to take my order. I walked out.
Service: 1
Quick, Convenient, and Delicious! I'm always impressed with the speed and efficiency of my local Dunkin' Donuts drive-thru. Even during the morning rush, the line moves quickly, and the staff is always friendly and upbeat. They get my order right every time, which is a huge plus! Whether I'm grabbing a quick coffee and donut for myself or a box of Munchkins for the office, Dunkin's drive-thru is my go-to. The convenience factor is unbeatable, and the consistently good coffee and fresh donuts make it a perfect way to start my day (or get an afternoon pick-me-up!). Highly recommend for anyone looking for a tasty and hassle-free treat!
Atmosphere: 5
Food: 5
Service: 5
Large iced coffee and donuts for an afternoon treat!
Atmosphere: 5
Food: 5
Service: 5
Lazy and unprofessional. Workers hide in the back.
Atmosphere: 1
Food: 1
Service: 1
Very rude customer service. Was missing one thing from my order and given a coffee instead of a hot chocolate and then gaslit and not given a refund/replacement even though I proved they did not give me the correct order. They also took over ten minutes to make the order that wasn't even correct.
Atmosphere: 1
Food: 1
Service: 1
Really bad service, they just threw the food in the bag, the food is cold and hard ..
Atmosphere: 1
Food: 1
Service: 1
This place is always super busy when I arrive here, but it's college town, so kind of expected!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Last week I stood at the front counter for almost 10 minutes before someone came to ask my order! Today I stood there for 6 and when I asked if they didn’t have front counter help they said there is only 3 of them and they have to do drive through first! I think it’s time to put a sign on the door that states drive through only if that’s the case every day!
Atmosphere: 1
Service: 1
I am not usually the type to leave negative reviews, but I have never in my life experienced worse service at any restaurant. We got in line at roughly 10:45 AM after placing a mobile order. As far as I am aware, you can't cancel an order once it is placed so we stayed in line until 11:30!! when someone else in the line finally came over to tell us that the drive through was closed because they were too busy. Never heard of this happening before, so I was already kind of annoyed, but whatever I'll go in and grab my stuff. So we park and go in and there had to have been 30 drinks and 15 bags of food just sitting around not being given out. Instead of using their brains and reading the names out for any of the items, the workers would just ask for a show of hands for who put a mobile order in. I had to force myself to the front of a CROWD of people waiting and ask specifically for my stuff which had obviously been sitting there for quite some time. Even after all of that, they still didn't even give me everything I ordered! Literally, no exaggeration, THE worst experience I have ever had at any restaurant in my entire life. Never going back here even if they paid me to.
Atmosphere: 1
Food: 1
Service: 1
Bagel minis are always cold ALWAYS and line is so slow. Coffee is good.
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
Would give less than 1 star if I could, consistently one of if not the worst locations in the Lansing area, unable to make drinks correctly, staff is rude, they are consistently out of supplies like espresso. I’ve spoken to the District Manager about this all a couple months ago and there was no change at all. Avoid this location
Atmosphere: 1
Food: 1
Service: 1
Consistently the worst location in the city. Drive to M78 in Haslett or off Holt Rd. Always out of espresso somehow, coffees are always underfilled, and good luck getting the flavor you actually want. It’s a free for all here.
Ordered a boo bucket and latte on my mobile app on a Tuesday. Arrived to only be told they don’t have any in stock, but I can come back Friday to pick it up. In fact, she told me she’d call me at 9am. Well no call, so I called and they told me they set one aside for me. I get there and attempted to order a latte. Apparently their latte machine was down (was given attitude) and was told I can get coffee. No thanks. I gave her grace because I was a district manager for a well known, local, beloved coffee shop so I can understand the stress when machines are down and out of your control. Well, I ordered on the mobile app a week later, paid and when I arrived? Their machine is still down! Still waiting on my refund and reading through everyone else’s experience, I don’t see this place getting better. How are you guys still running?
Atmosphere: 1
Food: 5
Service: 1
The big lady behind the counter was very very rude. They were out of basically everything and she spat out this whole list of things they were out of, to which I asked "so what do you have then?" And she said "what I didn't say" in the most condescending, snarky tone ever.
I will not be coming back here and recommend everyone stays away from this place if this is how management allows their staff to treat customers.
Atmosphere: 1
Food: 1
Service: 1
Employee needs to be trained, had no idea what an Almond spice coffee was after informing the espresso machine wasn't working so was hoping for something made with the already made coffee then tried to order a mocha which would be simple enough and made it iced because he couldn't use the hot coffee that was already made because the espresso machine was broken? Also was supposed to get a large hot coffee and got a small with the rest of the order...
Atmosphere: 2
Food: 4
Service: 1
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