This store has so much potential because of its location and size, but the current management is really dropping the ball. You walk in to order and everything is done on a tablet—no one comes to the counter to help you. Then, when it’s time to pick up your food, the wait is 20–30 minutes for an in-house order.
I’m not sure if it’s due to being understaffed or something else, but I would definitely avoid this location if possible. I plan to try the East Lansing store next, because the south side location is even worse. Hopefully they offer a better experience.
Atmosphere: 2
Food: 2
Service: 1
Alexis Lankton
If you can pick a different panera to go to, you should go to the alternative panera. This one sucks. My order is wrong a lot, and if you order through the app - they just give you a store credit if items are not delivered that you paid for. The food itself does NOT taste fresh and my soup is usually cold by the time it gets to me. And I am not far from the store. I go to the Panera in Jackson just as often, and their food far surpasses this frandor location.
Food: 1
Thitha
visited Panera Bread for lunch and had a great experience overall. The food was fresh and delicious, making it a nice spot to enjoy a meal with family or friends. The atmosphere is cozy and welcoming, perfect for a casual lunch outing. However, I did find the prices a bit on the higher side for what you get. Still, the quality and ambiance make it worth it occasionally.
Atmosphere: 5
Food: 4
Service: 5
Alexandra P
Very rude. Not personable man who was the Runner had to go and LOOK for my Pick Up order because it wasn’t waiting on the shelves like advertised.
Atmosphere: 1
Food: 3
Service: 1
Krista Lyn
order is consistently wrong. Tonight for example, we ordered 2 flatbread pizza. 1 with NO chipotle or cilantro and 1 with Extra cilantro. what did we get? 2 pizzas...BOTH with cilantro and Extra chipotle. How hard is it to read?
Alycia McIntyre Johnson
Not the first time I’ve gotten absolutely NO HELP with their errors!
Chelsea Phillips
“I didn’t want to mix it” is not a good reason to not make the order how it’s requested. The cane sugar packets don’t dissolve in iced coffee, that’s why I asked for the sugar syrup.
This store has so much potential because of its location and size, but the current management is really dropping the ball. You walk in to order and everything is done on a tablet—no one comes to the counter to help you. Then, when it’s time to pick up your food, the wait is 20–30 minutes for an in-house order.
I’m not sure if it’s due to being understaffed or something else, but I would definitely avoid this location if possible. I plan to try the East Lansing store next, because the south side location is even worse. Hopefully they offer a better experience.
Atmosphere: 2
Food: 2
Service: 1
If you can pick a different panera to go to, you should go to the alternative panera. This one sucks. My order is wrong a lot, and if you order through the app - they just give you a store credit if items are not delivered that you paid for. The food itself does NOT taste fresh and my soup is usually cold by the time it gets to me. And I am not far from the store. I go to the Panera in Jackson just as often, and their food far surpasses this frandor location.
Food: 1
visited Panera Bread for lunch and had a great experience overall. The food was fresh and delicious, making it a nice spot to enjoy a meal with family or friends. The atmosphere is cozy and welcoming, perfect for a casual lunch outing. However, I did find the prices a bit on the higher side for what you get. Still, the quality and ambiance make it worth it occasionally.
Atmosphere: 5
Food: 4
Service: 5
Very rude. Not personable man who was the Runner had to go and LOOK for my Pick Up order because it wasn’t waiting on the shelves like advertised.
Atmosphere: 1
Food: 3
Service: 1
order is consistently wrong. Tonight for example, we ordered 2 flatbread pizza. 1 with NO chipotle or cilantro and 1 with Extra cilantro. what did we get? 2 pizzas...BOTH with cilantro and Extra chipotle. How hard is it to read?
Not the first time I’ve gotten absolutely NO HELP with their errors!
“I didn’t want to mix it” is not a good reason to not make the order how it’s requested. The cane sugar packets don’t dissolve in iced coffee, that’s why I asked for the sugar syrup.
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