I order the same drink at every Starbucks. Espresso and heavy cream. Sometimes I pay around 5 bucks, sometimes I pay 8 depending on how they ring it up. I told this Starbucks what I wanted, they rang it up wrong which prompted a drive thru refund to get the drink I actually wanted. None of this bothers me. What bothers me is the absolute disrespect and attitude of the two women that helped us. The young man that assisted was wonderful and sweet. The eye rolls and "let me educate" attitude from the ladies was disgusting.
Service: 1
Kenan Johnson
Always a good experience and coffee made perfectly!
Atmosphere: 5
Food: 5
Service: 5
Michelle-Randy Carlson
Love it. We've needed one on this side of town. Friendly staff. Good seating. Prompt service.
Atmosphere: 5
Service: 5
Kerrie Barney
The store was really busy and missed a few of our specific order details.... like not providing cream cheese with bagel and sugar in coffee when it was ordered. First world problems, right? Definitely would not stop me from going here...I just would be more likely to check the details of my order.
Food: 4
Service: 4
Angela Penrose
Great coffee, but always busy. There's always a long line. It's definitely not a quick stop, but if you have the time It's worth it.
Atmosphere: 4
Food: 4
Service: 3
Josh Joseph
Very very very slow service, only to finally get the wrong coffee. Happened twice now. I do not post negative comments off one solo
So I just ordered a sandwich and a coffee in the mobile app (as it gives me time to think about what I want and to peruse the menu without holding up the drive-thru line). It was rainy and cold out so I was being lazy as I usually go inside. I placed the order and then joined the drive-thru line. There was one car in front of me and no one behind. After I gave my name for the mobile order, I pull up to the window. This young barista immediately comes to the window to spend almost two minutes dressing me down about how I need to order ten to fifteen minutes ahead of time to not slow down the (non-existent) line, it takes them longer to make food if they don't have that extra time, and I need to be considerate of how it takes them time to make food, or I would be holding up other customers in line, if there were any. I didn't say a word as she repeated this two or three times in a condescending fashion. She had no response to what the difference is between ordering in the mobile app a minute before joining the drive-thru line or just ordering at the speaker. The sense of entitlement that she felt she could act this way towards a customer is incredible. I refused the food and requested a refund (didn't much feel like eating anything they make here at this point). She said she couldn't do that so I just told her to get a manager as I'm not taking the food. She seemed upset, as if not understanding why I was not happy. I didn't say anything else to her but the manager was very nice and very apologetic when I explained the issue and asked her what the difference in ordering was (she got the example). It's been half an hour and I'm still dumbfounded over how someone could be so ignorantly rude. I won't be back.
Atmosphere: 4
Food: 5
Service: 1
Hatfield Family
I love I mean really love Starbucks. I expect Alot though when I pay $20 for 2 cups of Peppermint mocha. No whip. These cups should have been full, at best 3/4 and it tasted like breath mints. Way to much peppermint super sweet like I was drinking syrup. That why we stopped going to Biggby because of all syrup and no coffee. Make sure cups are full .
Atmosphere: 1
Food: 1
Service: 1
Troy Villanueva
First of all let's acknowledge this is a terrible spot. Trying to get to the drive thru is like driving on the moon. Every time I've gone here something is made wrong, cold, takes forever, or all the above. My most recent visit (today). There were only 2 customers ahead of me. I waited almost 10 min at the drive thru window before I was even acknowledged. Which is crazy because Starbucks is overly friendly. Once staff was done talking to each other and on their phones and they finally acknowledged my existence, I was greeted with a, "sorry for the delay." You're sorry it's not busy and you're not acknowledging paying customers waiting for their coffee, hell to even pay!? Food was trash (bacon Gouda was raw and disgusting), snowman cookie was melted all over the bag, and the oat milk shaken espresso was trash...$6 for a 12oz "specialty" drink. DON'T WASTE YOUR TIME AT THIS PLACE.
Atmosphere: 1
Food: 1
Service: 1
MissDills
I'm giving it 4 stars. You get some batista that work here. Who are dry, unwelcoming and don't even say hello or goodmorning!! That's very rude and unprofessional. Goodmorning goes a long way. Especially for your tips. However you also get great baristas. And the coffee is fantastic here.
I go here often and their service is about the slowest I have ever
Service: 2
Melanie Graham
To the barista who made our blonde shaken espressos, THANK YOU!! They were perfect.
Rachel Shaw
Always great coffees at Starbucks! My favorite is the “Cookies and Cream” drink. Just order this:Mocha Cookie Crumble Frappuccino Sub White MochaBest drink ever!!
I frequent Starbucks all over lansing specifically west Saginaw and Lake lansing. The Marshall location in Family Fare is incredible and those girls treat me like family, and even several Florida locations where my family lives I frequent regularly.I’ve had excellent experiences at all of the above EVERYTIME.But this South Cedar location is the only one who has up-charged me to fill the rest of my venti cup with sweet cream foam but then fills it 3/4 of the way and when I get my drink tell me they gave me what they could, and it’s always more money then any other place but yet less foam?I’ve repeatedly been made to feel like an inconvenience even when they are not busy. Then today, I walk there as I am waiting for my car to be worked on in the area, I order before I get there from my favorites so I don’t even have to deal with the foam issue. I get there, my drink is great, I’m happy, but they gave me the “foam” lid which I hate so I tried to not “inconvenience “ them by grabbing my own lid which is right next to the pick up area, and get told: “ask next time only we can touch the lids”, I nicely apologize and say I’m sorry I was trying not to bother you, and literally get an eye roll, back turned on me as she ignores me and walks away.I literally can’t win at this location, and will just stop going there and drive out of my way to go to a location that likes good tips and cares about their customers like the other locations.
I order the same drink at every Starbucks. Espresso and heavy cream. Sometimes I pay around 5 bucks, sometimes I pay 8 depending on how they ring it up. I told this Starbucks what I wanted, they rang it up wrong which prompted a drive thru refund to get the drink I actually wanted. None of this bothers me. What bothers me is the absolute disrespect and attitude of the two women that helped us. The young man that assisted was wonderful and sweet. The eye rolls and "let me educate" attitude from the ladies was disgusting.
Service: 1
Always a good experience and coffee made perfectly!
Atmosphere: 5
Food: 5
Service: 5
Love it. We've needed one on this side of town. Friendly staff. Good seating. Prompt service.
Atmosphere: 5
Service: 5
The store was really busy and missed a few of our specific order details.... like not providing cream cheese with bagel and sugar in coffee when it was ordered. First world problems, right? Definitely would not stop me from going here...I just would be more likely to check the details of my order.
Food: 4
Service: 4
Great coffee, but always busy. There's always a long line. It's definitely not a quick stop, but if you have the time It's worth it.
Atmosphere: 4
Food: 4
Service: 3
Very very very slow service, only to finally get the wrong coffee. Happened twice now. I do not post negative comments off one solo
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Vanilla Bean Crème Frappuccino Blended Crème
So I just ordered a sandwich and a coffee in the mobile app (as it gives me time to think about what I want and to peruse the menu without holding up the drive-thru line). It was rainy and cold out so I was being lazy as I usually go inside. I placed the order and then joined the drive-thru line. There was one car in front of me and no one behind. After I gave my name for the mobile order, I pull up to the window. This young barista immediately comes to the window to spend almost two minutes dressing me down about how I need to order ten to fifteen minutes ahead of time to not slow down the (non-existent) line, it takes them longer to make food if they don't have that extra time, and I need to be considerate of how it takes them time to make food, or I would be holding up other customers in line, if there were any. I didn't say a word as she repeated this two or three times in a condescending fashion. She had no response to what the difference is between ordering in the mobile app a minute before joining the drive-thru line or just ordering at the speaker. The sense of entitlement that she felt she could act this way towards a customer is incredible. I refused the food and requested a refund (didn't much feel like eating anything they make here at this point). She said she couldn't do that so I just told her to get a manager as I'm not taking the food. She seemed upset, as if not understanding why I was not happy. I didn't say anything else to her but the manager was very nice and very apologetic when I explained the issue and asked her what the difference in ordering was (she got the example). It's been half an hour and I'm still dumbfounded over how someone could be so ignorantly rude. I won't be back.
Atmosphere: 4
Food: 5
Service: 1
I love I mean really love Starbucks. I expect Alot though when I pay $20 for 2 cups of Peppermint mocha. No whip. These cups should have been full, at best 3/4 and it tasted like breath mints. Way to much peppermint super sweet like I was drinking syrup. That why we stopped going to Biggby because of all syrup and no coffee. Make sure cups are full .
Atmosphere: 1
Food: 1
Service: 1
First of all let's acknowledge this is a terrible spot. Trying to get to the drive thru is like driving on the moon. Every time I've gone here something is made wrong, cold, takes forever, or all the above. My most recent visit (today). There were only 2 customers ahead of me. I waited almost 10 min at the drive thru window before I was even acknowledged. Which is crazy because Starbucks is overly friendly. Once staff was done talking to each other and on their phones and they finally acknowledged my existence, I was greeted with a, "sorry for the delay." You're sorry it's not busy and you're not acknowledging paying customers waiting for their coffee, hell to even pay!? Food was trash (bacon Gouda was raw and disgusting), snowman cookie was melted all over the bag, and the oat milk shaken espresso was trash...$6 for a 12oz "specialty" drink. DON'T WASTE YOUR TIME AT THIS PLACE.
Atmosphere: 1
Food: 1
Service: 1
I'm giving it 4 stars. You get some batista that work here. Who are dry, unwelcoming and don't even say hello or goodmorning!! That's very rude and unprofessional. Goodmorning goes a long way. Especially for your tips. However you also get great baristas. And the coffee is fantastic here.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Cream Cheese Danish
Restaurantji Recommends
I go here often and their service is about the slowest I have ever
Service: 2
To the barista who made our blonde shaken espressos, THANK YOU!! They were perfect.
Always great coffees at Starbucks! My favorite is the “Cookies and Cream” drink. Just order this:Mocha Cookie Crumble Frappuccino Sub White MochaBest drink ever!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Croissant, Cream Cheese Danish
My daughter and I went here together and we recieved fast and courteous service. The place was pretty clean. Good for how busy they were.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Cookie Crumble Frappuccino
I frequent Starbucks all over lansing specifically west Saginaw and Lake lansing. The Marshall location in Family Fare is incredible and those girls treat me like family, and even several Florida locations where my family lives I frequent regularly.I’ve had excellent experiences at all of the above EVERYTIME.But this South Cedar location is the only one who has up-charged me to fill the rest of my venti cup with sweet cream foam but then fills it 3/4 of the way and when I get my drink tell me they gave me what they could, and it’s always more money then any other place but yet less foam?I’ve repeatedly been made to feel like an inconvenience even when they are not busy. Then today, I walk there as I am waiting for my car to be worked on in the area, I order before I get there from my favorites so I don’t even have to deal with the foam issue. I get there, my drink is great, I’m happy, but they gave me the “foam” lid which I hate so I tried to not “inconvenience “ them by grabbing my own lid which is right next to the pick up area, and get told: “ask next time only we can touch the lids”, I nicely apologize and say I’m sorry I was trying not to bother you, and literally get an eye roll, back turned on me as she ignores me and walks away.I literally can’t win at this location, and will just stop going there and drive out of my way to go to a location that likes good tips and cares about their customers like the other locations.
Atmosphere: 2
Food: 2
Service: 1