Starbucks

5401 W Saginaw Hwy, Lansing
(517) 705-5009

Recent Reviews

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Tram Nguyen

I have been a regular customer at this location and have always enjoyed working on my projects here. However, during my recent visit march 18th 2025 at 7PM, I got caught up with my work and hadn’t had the chance to place an order yet. A staff member approached me to remind me of a new policy requiring customers to order to be able to sit. While I understand the need for policies, but it really made me feel uncomfortable and unappreciated as a loyal customer.

I wanted to share my experience because I truly value this place and hope the approach to policy enforcement can be more considerate.

Heather Thelen

This place is great and the customer service is amazing!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Cake Pop, Mango Dragonfruit Lemonade Refresher

Jeffrey Pearl

Was in this Starbucks this morning for the first time. Very quiet and clean.

JD Durden

I only stopped here because my passenger had to use the restroom. I used to frequent Starbucks but since the company has been weirdly anti-union I'm not interested in purchasing their product. It seems very hostile to workers' quality of life and rights.

This location seemed clean though. My passenger didn't say anything negative about the bathroom so I assume it was fine.

Atmosphere: 5

Service: 5

Jessie Smith

One of the better locations in town when it comes to consistency in quality of their coffees and service.

Will always try to drive this way and grab coffee from here.

Atmosphere: 5

Food: 5

Service: 5

ryane crowley

I don’t come to Starbucks often but I must say this Starbucks is my favorite. Great service and quality drinks every time! Also whoever did this display put in some effort, it looks great👍🏼

Atmosphere: 5

Food: 5

Service: 5

Dave Moore

I’m tired of my drinks being made wrong then being looked at as if I’m the problem…. I spend 200 or more a month….. so I go to get it remade and they made the SAME MISTAKE AGAIN. Wasted my time and money.

Atmosphere: 1

Food: 1

Service: 1

Bernard Greer

So I work six days a week 9-25 like a regular adult I accidentally fell asleep on the table. The manager yells at me and says get out. Because we don't let homeless people sleep here. And I told her I wasn't homeless so she Kix me out and calls the cops on me. For no reason mind you, I'm black Well, if you want to be specific I'm light-skinned. So obviously she wanted to pull the race card and she's called occasion. And i'm just disrespectful if I was able to give this place negative stars I would

SCOTT WOODS

Always very friendly

Food: 5

Service: 5

Allison Pearson

I normally have a good experience with Starbucks. But I recently went to get my normal ice water (for me) and pup cup (for my puppy) as a treat after a long day. They gave me a cup with a bug or something nasty in it. (I didn’t do a lot of investigation because I was nauseous after drinking half of my water). I reached out to customer service and they said there was nothing they could do. I am very upset and disgusted.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Starbucks Refresher, Cake Pop

Julie Keeler

I didn’t realize flies were a new topping on the menu. Gross. I also asked for no whip on my drink and that was wrong. Never coming back

Atmosphere: 1

Food: 1

Service: 1

Ashlee Bellafant

Every time I go I get strawberry purée on my Carmel crunch Frappuccino and they do and now they saying do it in the app it's a 1$ up charge it's no way to do it in the app told them several times they don't care now I will go to bigby and Tim hortons they nicer and they don't charge me for the flavor so irritated spend a lot of money there every time now I'm spending it elsewhere

Atmosphere: 4

Food: 3

Service: 1

Kathryn Twichell-Dagner

Always a good experience EXCEPT pricey!

Atmosphere: 5

Food: 5

Service: 5

Yinet maria Ruiz Gonzalez

The coffees are very delicious, especially caramel ribbon is my favorite, sometimes they add too much ice and it doesn't taste like coffee, it tastes like ice and the best thing about it is the coffee, it's supposed to be coffee.

Atmosphere: 5

Food: 3

Service: 5

Terry Brockman Jr.

Good service and staff.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Egg White & Roasted Red Pepper Egg Bites

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