Steak 'n Shake
542 N Marketplace Blvd, Lansing
(517) 622-8687
Recent Reviews
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I always receive good and tasty food. Once in a while I get onions on my burger, after asking for no onions. They seem to always have low staffing, but I am always impressed at the quality of service I receive. I’d rather wait a few extra minutes than receive poor service, and that’s what I usually experience.
Food: 4
Service: 5
THIS PLACE NEEDS TO BE POWER WASHED !! VERY DIRTY !! Really would like to stop this place from closing for good but every time I go there management has not changed anything so I guess owners if you can read this do something about management or eventually you'll lose enough money and have to close the restaurant just stop there again with seven people and they tell me that they cannot do anything with $100 bill that I have to go get nothing bigger than a 20 so all of us as we work in construction went to Culver's and I'm going to relieve them a five star review come on owners get off your butt s
Atmosphere: 1
Food: 1
Service: 1
The people that work here including the management are probably the best I've ever encountered in any fast food restaurant that I've ever been in my life.
Atmosphere: 5
Food: 5
Service: 5
Everything was great, other than they've converted to kiosks and no live person to order from.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Frisco Melt and Fries
It's not that great burgers and fries. Service is slow.
Atmosphere: 2
Food: 2
Service: 2
Placed two orders. One of which we received 30 minutes after having placed it and the other we never even received, which was four shakes. Plenty of other customers received their shakes but as soon as I spoke to an employee he said “I just got here and found the machine is on defrost.” He had been on grill since I got there and bold face lied to me as a different employee walked away with their own shake. One guy refunded the shake order otherwise I’d have to continue to wait. 45 minutes wasted. They also made our sandwiches incorrectly and were cold by the time we got home. Highly disappointed.
Food: 2
Service: 1
Couldn't have done worse.... two different people trying to take my order over the drive through radio. Guy repeats my order back to me as a large meal which I ordered. Waited about 15 min to get my food. Guy asks if I order xyz and it was wrong. Told him no, repeated my order and got a small meal and just took it and left. Should I even be surprised with modern restaurant workers anymore?
Atmosphere: 1
Food: 3
Service: 1
Mostly clean, delicious food, and friendly staff
Atmosphere: 4
Food: 4
Service: 5
Staff was rude, food was cold, the place was dirty. I'll never go there again and I will tell everyone
Atmosphere: 1
Food: 1
Service: 1
10/10 experience aswell as the food, garlic double steak burger never misses, even though it was almost 8:30 staff seemed happily awake and attentive. Friendly service great food great shake, I hope to be back sooner than normal and it will be recommended to friends and family. I had just heard about the reopening after the lack of staffing and limited management and it's back and better than ever.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak N Shake, Garlic Double Steakburger, Strawberry
Restaurantji Recommends
The food was good. You have to take your own order, get your own food, bus your own table, and it STILL asks if you want to leave a tip? Ummmm noooo
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Garlic Double Steakburger
The place was disgusting and no one was wearing hats or her hair nets and they looked like they have not taken a shower I will not be going back there 🤢🤮
Atmosphere: 1
Food: 1
Service: 1
Stopped by at 8:05pm and they are closed
Atmosphere: 1
Food: 1
Service: 1
I ordered online- yet when we arrived at scheduled pick up time the doors were locked and we were told we had to wait in line behind 5 other cars for our food which defeats the purpose of ordering ahead. The manager was rude and came over the intercom over speaking another worker to tell us they were short staffed and when we asked to cancel he said we'd have to cancel through the app - although I didn't order through the app
Atmosphere: 2
Food: 3
Service: 1
No flavor, place is dirty as hell and the bathrooms reminded me of a out house.
Atmosphere: 1
Food: 1
Service: 2
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