This Subway is hands-down the BEST in town! 🙌 I drive all the way from South Lansing every single day on my lunch break just to come here because the service and flow are unmatched.
Shout-out to Mason, Alex, and Nia — the way they keep things running is smoother than I’ve ever seen at any Subway. No matter how busy it gets, the line moves quickly, everyone gets greeted with a smile, and the store feels so well-managed.
If ownership ever sees this — these employees absolutely deserve a bonus and a raise for the outstanding work they put in. Thank you to this crew for making this location truly stand out in the Lansing area. You’ve set the standard for what a great Subway experience should be! Thank you for your service. Keep up the outstanding work Mason, Alex, & Nia!! 👏💜
Atmosphere: 5
Food: 5
Service: 5
Charles Ross
Terrible listening skills and Didn't properly prepare my food
Atmosphere: 1
Food: 1
Service: 1
Katelyn
The Subway app is SUCH a scam. We ordered twice for a specific location and it chose this location with no warning. We called the store and had to call 7+ times for them to answer the phone. Once they answered the Indian man was VERY rude. When we called the first time to cancel the order he said we had to do it in the app. However the app says to call the store to void/refund. The 2nd time we called for the 2nd mistake order…the guy was very angry with us and claimed “we were playing games” when the Subway App itself was the one giving us issues. He kept calling us “buddy” and hung up the phone on us. He wouldn’t even let us speak the 2nd time around. This man was very rude and one of these days he will upset the wrong person.
Service: 1
Olaf (Olafoher)
The attendant is very friendly and he's prepared the subs very well.
Atmosphere: 5
Food: 5
Service: 5
Jeffrey Andres
Did I do something? Walk in as only customer. Lady behind the counter stands there with no greeting and sorest look on her face and just stares at me. Finally she rudely asks if she can help. I ask about breakfast subs and check the menu and you’d think I just killed one of her cats. She makes the sub with zero banter, not a smile or friendlyness anywhere and other staff come in with less atmosphere than a funeral home. Upon ringing me up (slowly) she pauses to check her phone before painfully ringing me up. I almost walked out about 5 times in the interaction, but I wanted the food which was good. Customer service seems dead anymore, but this may win the prize for worst. This is a nobody friendly establishment. Go to different location
Atmosphere: 1
Food: 4
Service: 1
DPK 999
This is a cash only location! Buh bye asswipes!
just a random person scrolling
New owners are disgusting and stingy
Atmosphere: 1
Food: 1
Service: 1
Nicole Shook
super rude staff. And the manager is no help at all. She just stands there and stares, does not manage the situations at all. Go to the other lansing location
Britney Howard
Three employees were behind the counter. Made eye contact with me multiple times. None of them said hello. I work in customer service. This isn't cool.
Atmosphere: 1
Food: 3
Service: 1
Nicc Slickity
This location has went completely down hill! The ladies who worked there before were really nice and made your food with care but recently there has been a guy and a girl in there every time I come and not only do they both have horrible customer service, they just slap your food together with no regards and skimp out on everything except the tomatoes. I asked for double meat today and got hardly no meat at all on the sandwich. The bread is hard and the veggies have been looking old. I'm a regular here but will be using another location for a while
I ordered online picked Oder up get back home and they had messed my order up so I call the store and they said they would remake it. Now this is where the bad service comes in why allow me to drive all the way back and start my Oder knowing you don’t have all the ingredients in stock and what pissied me off the most they made my first sandwich knowing they didn’t have all the ingredients and allowed me to come pick it up! And they didn’t even offer me any compensation just a bad customer experience for me and will never go to that location again!
Food: 1
Service: 1
mike Robert haan
I definitely enjoyed my Sub and happy do that again
Always a great place to drop in and grab a quick lunch! We drive a lot, so sandwiches are easy to eat on the road. Beside, I still like being able to build it up the way I like it!!
⭐⭐⭐⭐⭐
This Subway is hands-down the BEST in town! 🙌 I drive all the way from South Lansing every single day on my lunch break just to come here because the service and flow are unmatched.
Shout-out to Mason, Alex, and Nia — the way they keep things running is smoother than I’ve ever seen at any Subway. No matter how busy it gets, the line moves quickly, everyone gets greeted with a smile, and the store feels so well-managed.
If ownership ever sees this — these employees absolutely deserve a bonus and a raise for the outstanding work they put in. Thank you to this crew for making this location truly stand out in the Lansing area. You’ve set the standard for what a great Subway experience should be! Thank you for your service. Keep up the outstanding work Mason, Alex, & Nia!! 👏💜
Atmosphere: 5
Food: 5
Service: 5
Terrible listening skills and Didn't properly prepare my food
Atmosphere: 1
Food: 1
Service: 1
The Subway app is SUCH a scam. We ordered twice for a specific location and it chose this location with no warning. We called the store and had to call 7+ times for them to answer the phone. Once they answered the Indian man was VERY rude. When we called the first time to cancel the order he said we had to do it in the app. However the app says to call the store to void/refund. The 2nd time we called for the 2nd mistake order…the guy was very angry with us and claimed “we were playing games” when the Subway App itself was the one giving us issues. He kept calling us “buddy” and hung up the phone on us. He wouldn’t even let us speak the 2nd time around. This man was very rude and one of these days he will upset the wrong person.
Service: 1
The attendant is very friendly and he's prepared the subs very well.
Atmosphere: 5
Food: 5
Service: 5
Did I do something? Walk in as only customer. Lady behind the counter stands there with no greeting and sorest look on her face and just stares at me. Finally she rudely asks if she can help. I ask about breakfast subs and check the menu and you’d think I just killed one of her cats. She makes the sub with zero banter, not a smile or friendlyness anywhere and other staff come in with less atmosphere than a funeral home. Upon ringing me up (slowly) she pauses to check her phone before painfully ringing me up. I almost walked out about 5 times in the interaction, but I wanted the food which was good. Customer service seems dead anymore, but this may win the prize for worst. This is a nobody friendly establishment. Go to different location
Atmosphere: 1
Food: 4
Service: 1
This is a cash only location! Buh bye asswipes!
New owners are disgusting and stingy
Atmosphere: 1
Food: 1
Service: 1
super rude staff. And the manager is no help at all. She just stands there and stares, does not manage the situations at all. Go to the other lansing location
Three employees were behind the counter. Made eye contact with me multiple times. None of them said hello. I work in customer service. This isn't cool.
Atmosphere: 1
Food: 3
Service: 1
This location has went completely down hill! The ladies who worked there before were really nice and made your food with care but recently there has been a guy and a girl in there every time I come and not only do they both have horrible customer service, they just slap your food together with no regards and skimp out on everything except the tomatoes. I asked for double meat today and got hardly no meat at all on the sandwich. The bread is hard and the veggies have been looking old. I'm a regular here but will be using another location for a while
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
I ordered online picked Oder up get back home and they had messed my order up so I call the store and they said they would remake it. Now this is where the bad service comes in why allow me to drive all the way back and start my Oder knowing you don’t have all the ingredients in stock and what pissied me off the most they made my first sandwich knowing they didn’t have all the ingredients and allowed me to come pick it up! And they didn’t even offer me any compensation just a bad customer experience for me and will never go to that location again!
Food: 1
Service: 1
I definitely enjoyed my Sub and happy do that again
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sandwich, Subway Footlong Cookie
Always a great place to drop in and grab a quick lunch! We drive a lot, so sandwiches are easy to eat on the road. Beside, I still like being able to build it up the way I like it!!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Auntie Anne's Footlong Pretzel, Steak Egg & Cheese, Subway Club
People in line couldn't make up their minds while making 3 different samwhiches...really slowed everything down.
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwich
Very light on the toppings and meat in our online order. Just big bites of bread unfortunately
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