We went out to watch basketball games. Multiple tvs that had all the tournament games on. Our server Sara was amazing along with the manager Tori stopping to speak to us. Service was exceptional.
Morgan H.
Lansing location graciously hosted our East Lansing Varsity basketball team as they are mid season and having much success! Big thanks to the management team. The kids had a great time/great meal and will surely keep winning with support like yours!!
Aaron M.
Food was good. However, went in on a weeknight. It was very slow in there. I sat at the bar and was the only one and it took five minutes before the bartender noticed I was there got my drink got my food thought we were on the right track then she disappeared right after bringing my food and never came back to askabout another drink, more water, desserts, or anything. I sat for probably 25 to 30 minutes with no contact and was almost ready to walk out before she finally came back and asked if I wanted another drink. "Sara" had been sitting at a table on the other side of the bar with her other coworkers, just chatting it up and ignoring the customers.
Kimberly Baker
Love their ribs. It is an all-around good place to eat. Google isn't giving me options for recommended dishes but any of their meat dishes are wonderful.
Atmosphere: 5
Food: 5
Service: 5
Nancy Spencer
Love this place ❤️
Atmosphere: 5
Food: 5
Service: 5
T B (The Monkey's Uncle)
Had a nice meal a few months back. Son wanted to go back for his birthday, so we did. Never again. Service was terrible. Waitress was an inattentive slob. Waited nearly an hour for a table despite the fact that several were empty. Once seated we waited close to an hour for what was clearly just warmed up bbq pre-made offsite. Wings came out drown in sauce when they were supposed to be dry. Drinks Never refilled. Prices are out of line for the low quality of food. Next year I'll just hand him $150 and make him some good bbq myself
Atmosphere: 4
Food: 1
Service: 1
T G.
Deplorable service. Ignored by waitstaff, ended up leaving, and have yet to return. Odd strategy for a restaurant...Seems they should actually want the business of paying customers?
Kris S.
I'm really here to boast about their banana pudding, but the service was great and food was good. We got wings and wedges before the banana pudding and the meal was definitely satisfactory all around. I've never had banana pudding cold, but it was almost like ice cream and delicious.
Cecil P
We enjoyed a great tasty meal and hope to be able to go back soon. Everyone is our business group were very happy with our choice to cater lunch from Smokey Bones. Portion sizes and prices were both great also. Staff was very helpful and friendly.
William O.
ABSOLUTELY TERRIBLE! I'm a frequent customer at this location. And I'll be honest...it's been bad more than good. The last few times have been borderline; at best. But, for the love of god, will somebody at the corporate office come down to this store and get rid of the people running it, and START OVER! There isn't a single one there worth keeping. This evening, I ordered a half rack of baby back ribs / baked potato / fries. (After all, that is what you specialize in right?). I drove all the way up there for a pickup at 6:05. And I was expecting the norm of confused ppl / wrong orders / being ignored at the counter. And I was shocked when a woman actually greeted me and asked what was name was. I thought...hmm, maybe it'll be better(?). Needless to say, I was wrong. She went in back, came out front and said, "it'll be a few more mins." Okay, fine...I can wait. A minute later, some woman in a sweatshirt / no uniform / no name tag comes out and says, "we don't have what you ordered." She then asks if I would be okay with St. Louis style ribs? No. I would not. I don't care for that type of rib. (The idea that the person working your front counter doesn't know the difference in ribs is alarming. Do you train these people???). I explain that I don't care for the larger ribs, I prefer the smaller. But she is clueless on the different types. I actually had to stand in the lobby and explain the difference. If nobody is aware...I'm the customer. Then, there's another employee standing there...and I'm not sure what's going on there. Is there a makeup / costume policy at Smokey Bones? Are there standards on what you can wear / how you can dress? If not, there needs to be. Because that outfit / makeup is wholly unacceptable in a business environment. Finally, the young lady goes in the back to talk to the manager. She comes back and says, "we can't use your payment online, so you'll need to pay again." What!? Why? Then she tells me it will be $27! The original one was $18. Just so I'm clear. You sold something you didn't have. You made me drive all the way up there to pick it up. The woman at the counter could not have been LESS personable. (You could circle the earth and struggle to find somebody with a more repugnant personality. And she is the FACE of your restaurant? C'mon!). And then I have to take something I don't want, and pay $9 more, before the gratuity? Umm. NO. Therefore, I politely asked for her name. And she just stood there mute, and then turned and walked away. No joke. That's probably THE WORST customer service experience I can remember in a LONG time. And even worse, you took my money, and gave me nothing. No refund. I finally just decided it's not worth the battle and left. On the way home, I called and asked to speak to the manager. I won't list his name, as I'm sure somebody there can figure it out. But if he is the leader you have, there is little wonder why the service is such a mess. That conversation was ridiculous. He told me, he's not happy with the things she did. And he'll "talk to her." He said he'll issue a refund. No worries, sir, I issued a chargeback with my bank this evening. Save yourself the trouble. And, as I promised on the phone, I put some shrimp in a toaster oven, and logged onto Yelp. And tomorrow, I'll figure out who owns this mess of a restaurant, and call their Corp office.For those blissfully unaware of how customer service works. Here's a synopsis of how it should have gone. 1.). You don't sell items you don't have. Here in Michigan, we call that "fraud." 2.). If you accidentally run out of an item, you call the customer, (before they drive there), apologize, and offer a suitable replacement. 3.). You don't tell the customer, "it'll be a few more mins, and run out the door...when you KNOW you don't have the food they're there to pick up. 4.). Uniforms and nam
Great food, very timely service and the waitress was very nice and her name was Sarae!!! We'll be back soon because I loved the smoked wings
Teresa C.
My server Sarae was amazing! My order was correct and fast and she was so funny and polite.
Socrates T.
Sarae is a wonderful worker. We really appreciate her. She is very friendly and made us feel really good and gave us great service.Harvey Hester
Marilyn H.
Sarae absolutely very patient and knows how to work on people she has a very good table present she goes the extra mile encourage you to absolutely ask for her
Steve B
If you are a chicken ? then you shouldn't go here ?
We went out to watch basketball games. Multiple tvs that had all the tournament games on. Our server Sara was amazing along with the manager Tori stopping to speak to us. Service was exceptional.
Lansing location graciously hosted our East Lansing Varsity basketball team as they are mid season and having much success! Big thanks to the management team. The kids had a great time/great meal and will surely keep winning with support like yours!!
Food was good. However, went in on a weeknight. It was very slow in there. I sat at the bar and was the only one and it took five minutes before the bartender noticed I was there got my drink got my food thought we were on the right track then she disappeared right after bringing my food and never came back to askabout another drink, more water, desserts, or anything. I sat for probably 25 to 30 minutes with no contact and was almost ready to walk out before she finally came back and asked if I wanted another drink. "Sara" had been sitting at a table on the other side of the bar with her other coworkers, just chatting it up and ignoring the customers.
Love their ribs. It is an all-around good place to eat. Google isn't giving me options for recommended dishes but any of their meat dishes are wonderful.
Atmosphere: 5
Food: 5
Service: 5
Love this place ❤️
Atmosphere: 5
Food: 5
Service: 5
Had a nice meal a few months back. Son wanted to go back for his birthday, so we did. Never again. Service was terrible. Waitress was an inattentive slob. Waited nearly an hour for a table despite the fact that several were empty. Once seated we waited close to an hour for what was clearly just warmed up bbq pre-made offsite. Wings came out drown in sauce when they were supposed to be dry. Drinks Never refilled. Prices are out of line for the low quality of food. Next year I'll just hand him $150 and make him some good bbq myself
Atmosphere: 4
Food: 1
Service: 1
Deplorable service. Ignored by waitstaff, ended up leaving, and have yet to return. Odd strategy for a restaurant...Seems they should actually want the business of paying customers?
I'm really here to boast about their banana pudding, but the service was great and food was good. We got wings and wedges before the banana pudding and the meal was definitely satisfactory all around. I've never had banana pudding cold, but it was almost like ice cream and delicious.
We enjoyed a great tasty meal and hope to be able to go back soon. Everyone is our business group were very happy with our choice to cater lunch from Smokey Bones. Portion sizes and prices were both great also. Staff was very helpful and friendly.
ABSOLUTELY TERRIBLE! I'm a frequent customer at this location. And I'll be honest...it's been bad more than good. The last few times have been borderline; at best. But, for the love of god, will somebody at the corporate office come down to this store and get rid of the people running it, and START OVER! There isn't a single one there worth keeping. This evening, I ordered a half rack of baby back ribs / baked potato / fries. (After all, that is what you specialize in right?). I drove all the way up there for a pickup at 6:05. And I was expecting the norm of confused ppl / wrong orders / being ignored at the counter. And I was shocked when a woman actually greeted me and asked what was name was. I thought...hmm, maybe it'll be better(?). Needless to say, I was wrong. She went in back, came out front and said, "it'll be a few more mins." Okay, fine...I can wait. A minute later, some woman in a sweatshirt / no uniform / no name tag comes out and says, "we don't have what you ordered." She then asks if I would be okay with St. Louis style ribs? No. I would not. I don't care for that type of rib. (The idea that the person working your front counter doesn't know the difference in ribs is alarming. Do you train these people???). I explain that I don't care for the larger ribs, I prefer the smaller. But she is clueless on the different types. I actually had to stand in the lobby and explain the difference. If nobody is aware...I'm the customer. Then, there's another employee standing there...and I'm not sure what's going on there. Is there a makeup / costume policy at Smokey Bones? Are there standards on what you can wear / how you can dress? If not, there needs to be. Because that outfit / makeup is wholly unacceptable in a business environment. Finally, the young lady goes in the back to talk to the manager. She comes back and says, "we can't use your payment online, so you'll need to pay again." What!? Why? Then she tells me it will be $27! The original one was $18. Just so I'm clear. You sold something you didn't have. You made me drive all the way up there to pick it up. The woman at the counter could not have been LESS personable. (You could circle the earth and struggle to find somebody with a more repugnant personality. And she is the FACE of your restaurant? C'mon!). And then I have to take something I don't want, and pay $9 more, before the gratuity? Umm. NO. Therefore, I politely asked for her name. And she just stood there mute, and then turned and walked away. No joke. That's probably THE WORST customer service experience I can remember in a LONG time. And even worse, you took my money, and gave me nothing. No refund. I finally just decided it's not worth the battle and left. On the way home, I called and asked to speak to the manager. I won't list his name, as I'm sure somebody there can figure it out. But if he is the leader you have, there is little wonder why the service is such a mess. That conversation was ridiculous. He told me, he's not happy with the things she did. And he'll "talk to her." He said he'll issue a refund. No worries, sir, I issued a chargeback with my bank this evening. Save yourself the trouble. And, as I promised on the phone, I put some shrimp in a toaster oven, and logged onto Yelp. And tomorrow, I'll figure out who owns this mess of a restaurant, and call their Corp office.For those blissfully unaware of how customer service works. Here's a synopsis of how it should have gone. 1.). You don't sell items you don't have. Here in Michigan, we call that "fraud." 2.). If you accidentally run out of an item, you call the customer, (before they drive there), apologize, and offer a suitable replacement. 3.). You don't tell the customer, "it'll be a few more mins, and run out the door...when you KNOW you don't have the food they're there to pick up. 4.). Uniforms and nam
Restaurantji Recommends
Great food, very timely service and the waitress was very nice and her name was Sarae!!! We'll be back soon because I loved the smoked wings
My server Sarae was amazing! My order was correct and fast and she was so funny and polite.
Sarae is a wonderful worker. We really appreciate her. She is very friendly and made us feel really good and gave us great service.Harvey Hester
Sarae absolutely very patient and knows how to work on people she has a very good table present she goes the extra mile encourage you to absolutely ask for her
If you are a chicken ? then you shouldn't go here ?
Atmosphere: 5
Food: 5
Service: 5