I mistakenly placed an incorrect order on Wednesday, so I immediately called the store and asked the employee to cancel my order, and he said okay.
I promptly placed a new order for the correct drinks, and I wanted to ensure that I don’t receive a charge for first orders. However, they still charged both orders from my account. It occurred on Wednesday, and today is Sunday. Despite this, the customer service representative mentioned that the location management team has yet to respond to this issue. I am very disappointed with service and their management.
Atmosphere: 1
Food: 3
Service: 1
Megan Dent
People are fast and very friendly!! Vaughn always compliments my nails when I see them and they’re always so friendly and refreshing to see
Atmosphere: 5
Food: 5
Service: 5
Heather Foster
Usually my food is great here and I can ignore the lack of customer service. No one says hi when u walk in or thanks you. But today my food was terrible. Barely any chicken in my quesadilla and it was hard. Come on for 15 bucks there needs to be more than one chunk of chicken per piece.
Atmosphere: 1
Food: 1
Service: 1
Mariah
I go here alot to get different kinds of smoothies, I feel like for the price and the size smoothie that you get is definitely worth your money!
Food: 5
Service: 5
Julia Aragon
I wrote a review about a year ago, but after giving this specific place another chance, I feel compelled to write another review. This time, my experience was worse than the first time. It wasn't because of the quality of the food, but because of the person who is supposed to serve you with at least a minimum of courtesy and respect. I was served by a thin African American man; I've never been treated so badly in my life. He seems to dislike his job and takes out his frustration on the customers. I will avoid this place for ever, After all there is too many good places to pick .
Atmosphere: 1
Food: 1
Service: 1
Chris morris
Awful customer service, The rude behavior appears to be part of their job description, and the saddest part is that they seem to enjoy it.
Atmosphere: 1
Food: 1
Service: 1
Julian Lanum
I’ve been a customer at this Trop very consistently over the past few years, and I can say that while my experiences here have been mixed over the years, within the past few months they’ve been the best they’ve been yet. Last time I got take-out here, the staff was very friendly and accommodating, and the food was the best I have had yet. Very happy with my recent experiences and looking forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
darius burton
Vaun and Ben and the rest of the crew always take care of me good customer service and always polite.
Atmosphere: 4
Food: 4
Service: 4
Maxwell Taylor (MHTBravo)
I’m leaving a 5-star review to help balance this location’s overall rating. I’ve been visiting semi-regularly over the past six months while on a smoothie kick and usually place an online order for pickup before I arrive. My smoothies are almost always ready when I get there, and I’ve only had a couple of minor inconsistencies in taste, which is pretty normal from time to time. I’ve ordered food items a few times as well, and they’ve always tasted good. My only complaint is that the wraps are often put together a bit messily, with sauce or fillings spilling out, making them hard to eat without getting your hands covered. Being a bit more careful when assembling and wrapping the food would go a long way. Overall, the store is usually clean and well-kept, and I’ve had mostly positive experiences here.
Atmosphere: 5
Food: 4
Service: 5
Sarah Richter
Slow and sloppy! Two guys playing paper basketball and barely acknowledging customers, took 10 minutes just to get a drink with not that many people in the drive-through. When they gave us a drink, this is how it looked. They didn’t even fully put the lid on. For a $10 smoothie and this is pretty rough, I never had this issue with tropical another smoothie.
Every single time I come to this location, the employees are rude and act like they hate their job. Coming from someone with years in management, the atmosphere and morale of the store is huge for customer satisfaction. Not only are the workers careless, they’ve messed up my order multiple times. I’ve gone back 3 times this past week because I have been having health issues and smoothies are the only thing I am able to have right now. Every. Single. Time. The drink is wrong. I just don’t understand…. Where is the corporate responsibility?
Atmosphere: 1
Food: 1
Service: 1
Paris Rhodes
The last couple times I’ve gone to this location they’ve put the order in correctly, but still managed to mess it up. I don’t normally complain, but too much money has been wasted now.
Atmosphere: 3
Food: 1
Service: 3
Aj Lindd
Everytime I come the line moves slow as molasses. They aren’t very friendly either. Smoothie was dripping into my car the server act like she didn’t see it as it was literally dropping in her hand never offered napkins
Atmosphere: 1
Food: 4
Service: 1
Kristy M.
Great place, friendly staff, great food and smoothies! 💯
Atmosphere: 5
Food: 5
Service: 5
Brigid
I tried the Green Island Detox smoothie and it was really good—fresh and exactly as described. Staff were friendly and welcoming, making the visit even better. Definitely recommend!
I mistakenly placed an incorrect order on Wednesday, so I immediately called the store and asked the employee to cancel my order, and he said okay.
I promptly placed a new order for the correct drinks, and I wanted to ensure that I don’t receive a charge for first orders. However, they still charged both orders from my account. It occurred on Wednesday, and today is Sunday. Despite this, the customer service representative mentioned that the location management team has yet to respond to this issue.
I am very disappointed with service and their management.
Atmosphere: 1
Food: 3
Service: 1
People are fast and very friendly!! Vaughn always compliments my nails when I see them and they’re always so friendly and refreshing to see
Atmosphere: 5
Food: 5
Service: 5
Usually my food is great here and I can ignore the lack of customer service. No one says hi when u walk in or thanks you. But today my food was terrible. Barely any chicken in my quesadilla and it was hard. Come on for 15 bucks there needs to be more than one chunk of chicken per piece.
Atmosphere: 1
Food: 1
Service: 1
I go here alot to get different kinds of smoothies, I feel like for the price and the size smoothie that you get is definitely worth your money!
Food: 5
Service: 5
I wrote a review about a year ago, but after giving this specific place another chance, I feel compelled to write another review. This time, my experience was worse than the first time. It wasn't because of the quality of the food, but because of the person who is supposed to serve you with at least a minimum of courtesy and respect.
I was served by a thin African American man; I've never been treated so badly in my life. He seems to dislike his job and takes out his frustration on the customers. I will avoid this place for ever, After all there is too many good places to pick .
Atmosphere: 1
Food: 1
Service: 1
Awful customer service, The rude behavior appears to be part of their job description, and the saddest part is that they seem to enjoy it.
Atmosphere: 1
Food: 1
Service: 1
I’ve been a customer at this Trop very consistently over the past few years, and I can say that while my experiences here have been mixed over the years, within the past few months they’ve been the best they’ve been yet. Last time I got take-out here, the staff was very friendly and accommodating, and the food was the best I have had yet. Very happy with my recent experiences and looking forward to my next visit!
Atmosphere: 5
Food: 5
Service: 5
Vaun and Ben and the rest of the crew always take care of me good customer service and always polite.
Atmosphere: 4
Food: 4
Service: 4
I’m leaving a 5-star review to help balance this location’s overall rating. I’ve been visiting semi-regularly over the past six months while on a smoothie kick and usually place an online order for pickup before I arrive. My smoothies are almost always ready when I get there, and I’ve only had a couple of minor inconsistencies in taste, which is pretty normal from time to time.
I’ve ordered food items a few times as well, and they’ve always tasted good. My only complaint is that the wraps are often put together a bit messily, with sauce or fillings spilling out, making them hard to eat without getting your hands covered. Being a bit more careful when assembling and wrapping the food would go a long way.
Overall, the store is usually clean and well-kept, and I’ve had mostly positive experiences here.
Atmosphere: 5
Food: 4
Service: 5
Slow and sloppy! Two guys playing paper basketball and barely acknowledging customers, took 10 minutes just to get a drink with not that many people in the drive-through. When they gave us a drink, this is how it looked. They didn’t even fully put the lid on. For a $10 smoothie and this is pretty rough, I never had this issue with tropical another smoothie.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Every single time I come to this location, the employees are rude and act like they hate their job. Coming from someone with years in management, the atmosphere and morale of the store is huge for customer satisfaction. Not only are the workers careless, they’ve messed up my order multiple times. I’ve gone back 3 times this past week because I have been having health issues and smoothies are the only thing I am able to have right now. Every. Single. Time. The drink is wrong. I just don’t understand…. Where is the corporate responsibility?
Atmosphere: 1
Food: 1
Service: 1
The last couple times I’ve gone to this location they’ve put the order in correctly, but still managed to mess it up. I don’t normally complain, but too much money has been wasted now.
Atmosphere: 3
Food: 1
Service: 3
Everytime I come the line moves slow as molasses. They aren’t very friendly either. Smoothie was dripping into my car the server act like she didn’t see it as it was literally dropping in her hand never offered napkins
Atmosphere: 1
Food: 4
Service: 1
Great place, friendly staff, great food and smoothies! 💯
Atmosphere: 5
Food: 5
Service: 5
I tried the Green Island Detox smoothie and it was really good—fresh and exactly as described. Staff were friendly and welcoming, making the visit even better. Definitely recommend!
Atmosphere: 5
Food: 5
Service: 5
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