Ukai Hibachi Grill & Sushi Bar

Yuckkkkk

Delish!

This was my third time visiting this location after 3/5 and 2/5 star visits. I came alone, and sat in the sushi/table area. In terms of service, I kind of felt that I was serviced less compared to other tables as I watched larger parties get served faster and with a kinder demeanor. The sushi itself, compared to their AI Fusion counterpart, was much less flavorful, unfortunately.

Opened at 4:00, at 5:00 we arrive and say they couldn't serve a party of four until 7:00 p.m. They don't take reservations but they sat others who came in after us.

Disappointing Experience
Unfortunately, our visit was far from enjoyable. The hostess was rude from the start. Charged gratuity without informing us, despite us not being seated with the rest of our party. The servers had poor attitudes and refused to provide refills on our drinks. We were rushed to pay so one of them could clock out, which made us feel extremely unwelcome. We won’t be returning.

As always the food is great and the service is goos.

This place was much better than expected. We have been to Benihanas and other restaurants like this but the food and service here was as good if not better than all the others. Huge portions and our chef was very entertaining. We did have a little difficulty finding this restaurant with our GPS.

Went to the Hibachi side and it was extremely disappointing. The cook makes his show and just puts it all together as traditionally is but at the time of serving sides, I was always the last one to be served, receiving less food than everyone else on the table. Both I and another gentleman at my table, who was the first one to be served every time, ordered the same protein. Upon the division of it. I received half of the amount given to him. So I paid the same thing as everyone on the table but received much less food in general. I left still hungry while others took leftovers home. And no, I do not eat much at all. To gage: I eat a third of a Texas Roadhouse plate. And that serves to say how little I got. Do not recommend it. Big waste of money, I've ended up paying for someone else's big dinner.

We went here NYE and were really dissapointed with the Hibatchi chef. The food was fine but a big part of the fun at a Hibatchi restaurant is the show. The chef didn't do any of the typical things. No onion tower, no fancy egg cracking, no big flames, no shrimp throwing. He literally just cooked in front of us. Sad meal service.

I wasted 2 of my birthdays here, as I tried to give them a second chance. I don't have much details of the first one spent here, but here are the details from my second one:

When we arrived, there was a bunch of spilt food underneath our table. Which wasn't a good start to the night.

Second of all (and maybe most important), what hibachi place DOES NOT have any yum-yum sauce?! Their sauce (which was like a horseradish/ginger one) can't even compare to traditional yum-yum sauce.

Their fried rice was dry because they don't put in any butter or margarine like they do at other hibachi places that I've been to. I guess this makes it a bit healthier, but no one comes to hibachi to be healthy (maybe they do try to be healthier without the yum-yum sauce too?). But, they charge an EXTRA $3 to actually get the fried rice, which would be fine if it actually tasted like hibachi!

For birthdays, they give you a dressed up pineapple with whipped cream and chocolate drizzle. I know this from my first birthday here. It was a nice treat then. However, on my second birthday here, the server was way too quick to leave our table before we could even bring it up. But, she literally looked at my ID for me to get a beer (while taking other people's orders) which they could've made the realization that it was my actual birthday if they actually looked at my DOB. So when we finally got the chance to bring it up, they said that they had already closed up the part of the kitchen that makes those treats, even though it was still within their open business hours. So that was a bummer.

They also did not have the beer that I had ordered from their menu so I had to get an alternative beer.

The other half of our table got asked what they wanted for desert as I guess if you get the more expensive hibachi plates, it comes included, which wasn't clear to us from looking at the menu. Looking back at it, they have two sections: "Complete Dinner" and "Special Dinner"--this one is where dinners come with desert. But the special dinner section is marked up with fancy names, so we just went back and read the section that made the most sense to us non-Japanese readers, which was the "Complete Dinner" section. Anyways, it was awkward because our half of the table wasn't even asked if we wanted any deserts regardless. I was later told that they should have asked, because even though it would've been extra, a scoop of their ice cream only costs a $1!! We would have loved to indulge in that, especially in lieu of the pineapple for my birthday.

Now about the actual hibachi chef... he was kind but we noticed a few things. Normally we expect a somewhat entertaining show, as you'd expect from hibachi, but this time it was lackluster. We only got the big open flame, an sad onion volcano, and some short-lived egg spinning. He also did not get out all of the shells from the eggs that went into the fried rice. The chef also had his little order slip right in front of him, on the emergency sprayers, but he still got it wrong; he gave someone else at our table my steak, when they had ordered the chicken. If I wasn't drinking and the other person wasn't cool about giving it back, we would've had a big problem. The steak itself was mid. My wife got the salmon which was only good with the sweet glaze that they put on it.

The only food rating star that was well-deserved was from the Tyson Sushi Roll. Which was very delicious. We got it both times, but we forgot that we ordered it for my first birthday, so it was kinda funny that ended up picking it out again. If you find yourself coming here even after reading my review, know that this sushi roll is really good!

For as much business as this place seems to get and how highly rated it is (currently at 4.4), I am surprised we had not 1 but 2 overall unsatisfactory visi

Atmosphere: 1

Food: 2

Service: 1

Amazing sushi. Maki Maki roll all the way!! 🤌🏻

I really love the atmosphere and the dinner selections. I highly recommend the Mr. Myagi drink on the alcohol menu! What a fantastic flavor! Overall it was a great experience and a good night!

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Miso Soup

Chef seemed inexperienced. We were hoping the kids would get a show. Nothing special. No warning when lighting grill. Happened so fast couldn't warn the 4 year old. Veggies were under cooked, over all food was good, but not great like we have had before. Just a little disappointed tonight.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Miso Soup, Teppanyaki

We hadn't been here in a few years but have always loved it. We came for my birthday this evening and brought our family (4 kids all excited for the show...). Our chef gave no warning for the fire and it freaked my four year old out and he was crying. Then he did not do any of the fun tricks the entire time. My kids were so bummed out they didn't see the fun tricks.

Atmosphere: 2

Food: 4

Service: 2

The only reason i gave them 4 stars is because the older lady was kind of a little up tight because she brought us the wrong food and got upset with us even though it was her fault but other then that the food is amazing and delicious and you get such good service. It is a little bit pricey but they give you alot of food and it's cooked in front of you so its worth it.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Miso Soup, Salad, Hana Special Fried Rice, Fried Rice and Noodles, Noodles