Food was great didn't take to long also gave me a coupon to lower my cost from 21.50 to 12.50 very nice employees it was a good experience.
Alexis Burns
Just went to this subway for some sandwiches and was given raw bacon and had both of my subs made completely wrong and got so much attitude for trying to correct her on my toppings. If I’m paying for it then I don’t think it’s wrong to want it to be made right or for my food to not be raw. Really disappointed honestly.
Kyle Husted
Closed at 830pm when online and door stickers say 10pm? Yikes
Alexander Miotke
Samantha was very rude to my special needs cousin. She seemed very lazy and like she didn't want to do her job. Multiple customers walked out in the half hour it took to get 2 subs. Door dash had to wait because she had so much going on. I understand them only having one server available or on shift, but her attitude torwds customers and the public while on the job is unacceptable. Very rude, very unprofessional. She's just waiting to go home. She's enough to stop my business here forsure.
Matthew Zimmerman
I called and ordered a rotisserie chicken foot-long and I was told there’s no phone orders. I have to come in or place my order online so I go up there just to be told they have no rotisserie chicken. Thanks guy on the phone, you could’ve told me that..
Carrington Reynolds
I do not write reviews often, but, this must be said. The vegetables were all browned and so dry they shriveled. Pickles were mixed in the cucumbers. Our service was not only slow, but I was given attitude when asking for avocado (the container was full of brown crusted residue) she still put it on my sandwich and reused the scooper after waiting for a coworker to refill it for her. I’m not one to care about oxidized veggies, what set me off was the lack of hospitality, care, and haste. My sandwich was toasted and I wasn’t even able to eat it warm. I’ve been in customer service for five years now and have had better workers at McDonalds than the grown woman serving us today. I will be letting my friend and family know to avoid this location. Yikes.
Brittany Nagle
I waited in line for 25 minutes while one guy was there working on bread with me plus 4 other people standing in line. Also he chose to work on door dash and online orders before taking care of the people right In front of him. My sandwich had more cheese than steak and like 4 black olives. I have never seen this here before but I will not be coming back.
Rebecca Kindsvater
Waited forever while they kept doing online orders.
Jaclyn Isbell
i placed an online order here today around 12pm (it wasn’t busy and i think i saw one other person ) on the way back from an appointment they forgot over half of the ingredients of the sandwich and chips and the drink which luckily i noticed and ran back in to get unfortunately i did not notice the rest. i got home and realized called the store and the assistant manager Sam answered i told her about what happened and she asked me to bring it up there and i told her it was 50 minutes away and she said she would put it in a book i told her there was no way id be back up there anytime soon she said “i was not the one to make the sandwich” but how does that excuse anything? i usually never complain but missing the pickles, cucumber, and the cheese off of 5 ingredient sandwich? i had to say something i asked if she could just refund my card since i can’t come up there and she said “if you come up here i can refund you i can’t do refunds over the phone” i asked how that would work if i can’t come up there and she literally said “um i don’t know, what do you want me to do over the phone?” i said “is there anything you can do over the phone?” and she hung up. tried to call corporate but that seems impossible just save your money and get something somewhere else.
Denny Williams
After the location on Imlay City Rd closed this location became my go to Subway spot. However, I was l went there to get a sandwich av week or so ago and they were out of onions, which I didn't understand exactly why, but stuff happens, so I rolled with it. I went in today to get a sub and they were out of onions again! As well as jalapeños! It's a sandwich place and shouldn't be running out of these items imo. Hopefully this issue gets fixed or I'll have to find another spot to get my sandwich fix. Very disappointing.
UPDATE: I stopped in to get my usual order we've been getting 1-2x a week for 5 years. But apparently extra extra mayo is no longer allowed? The employee was very rude telling me "we're not allowed to give extra extra mayo" and tried to give me mayo packs which my wife does not like the taste of. So I left without the food. Customer service at this store is SEVERELY lacking. I left and went to another sub shop and got exactly what I wanted with no hassle whatsoever. I will NEVER visit this location again.
We saw the ad for $6.99 footlongs if you used the app. Both my husband and I couldn't get the app to work. So we went to our local subway and told the girl working in the front Sarah about us having trouble with the app for the $6.99 deal. She told us that a lot of people had trouble and that she would just discount them for $6.99 for us. She started making the subs and her co worker Sam, finished up the subs. Sam rung us up and told us the total which was not $6.99 per sub. We told her they are supposed to be $6.99. She said that location didn't even have that deal and that we had to use the app. We ended up paying for the subs, but we will never be back. We will go to the Walmart subway from now on. That only reason we were getting subway is because we saw the ad and it was a good price. Very disappointed.
Atmosphere: 2
Food: 1
Service: 1
Jacob laberge
Waited THIRTY minutes for a doordash order consisting of ONE sandwich, they never made it. I just left empty handed because they kept prioritizing every new customer over my already late order. Worst experience of my life, I hope this branch closes down ASAP!
Atmosphere: 1
Food: 1
Service: 1
Noah A.
I went here a couple times recently and enjoyed the food and service both times! They put plenty of toppings on my sub and we're quick when making it. Not sure why others have had bad experiences. I understand the frustrations with Subway being out of some products, but it's also not always easy to keep fresh, quality, perishable ingredients in stock.
I'll likely return for more in the future!
Atmosphere: 3
Food: 5
Service: 3
Sarora Walker
Would give 0 stars if possible. Third time our order has been incorrect, in a row. Sad that I tipped y’all 15% when I could’ve gone somewhere nice to eat. Will not be returning and will be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
Christina Hoult
Order online if you want to get a sub from here. Stood in line for more than 20 mins because they just kept doing online orders instead of having one employee help customers that were in line. Waste of time!!
Food was great didn't take to long also gave me a coupon to lower my cost from 21.50 to 12.50 very nice employees it was a good experience.
Just went to this subway for some sandwiches and was given raw bacon and had both of my subs made completely wrong and got so much attitude for trying to correct her on my toppings. If I’m paying for it then I don’t think it’s wrong to want it to be made right or for my food to not be raw. Really disappointed honestly.
Closed at 830pm when online and door stickers say 10pm? Yikes
Samantha was very rude to my special needs cousin. She seemed very lazy and like she didn't want to do her job. Multiple customers walked out in the half hour it took to get 2 subs. Door dash had to wait because she had so much going on. I understand them only having one server available or on shift, but her attitude torwds customers and the public while on the job is unacceptable. Very rude, very unprofessional. She's just waiting to go home. She's enough to stop my business here forsure.
I called and ordered a rotisserie chicken foot-long and I was told there’s no phone orders. I have to come in or place my order online so I go up there just to be told they have no rotisserie chicken. Thanks guy on the phone, you could’ve told me that..
I do not write reviews often, but, this must be said. The vegetables were all browned and so dry they shriveled. Pickles were mixed in the cucumbers. Our service was not only slow, but I was given attitude when asking for avocado (the container was full of brown crusted residue) she still put it on my sandwich and reused the scooper after waiting for a coworker to refill it for her. I’m not one to care about oxidized veggies, what set me off was the lack of hospitality, care, and haste. My sandwich was toasted and I wasn’t even able to eat it warm. I’ve been in customer service for five years now and have had better workers at McDonalds than the grown woman serving us today. I will be letting my friend and family know to avoid this location. Yikes.
I waited in line for 25 minutes while one guy was there working on bread with me plus 4 other people standing in line. Also he chose to work on door dash and online orders before taking care of the people right In front of him. My sandwich had more cheese than steak and like 4 black olives. I have never seen this here before but I will not be coming back.
Waited forever while they kept doing online orders.
i placed an online order here today around 12pm (it wasn’t busy and i think i saw one other person ) on the way back from an appointment they forgot over half of the ingredients of the sandwich and chips and the drink which luckily i noticed and ran back in to get unfortunately i did not notice the rest. i got home and realized called the store and the assistant manager Sam answered i told her about what happened and she asked me to bring it up there and i told her it was 50 minutes away and she said she would put it in a book i told her there was no way id be back up there anytime soon she said “i was not the one to make the sandwich” but how does that excuse anything? i usually never complain but missing the pickles, cucumber, and the cheese off of 5 ingredient sandwich? i had to say something i asked if she could just refund my card since i can’t come up there and she said “if you come up here i can refund you i can’t do refunds over the phone” i asked how that would work if i can’t come up there and she literally said “um i don’t know, what do you want me to do over the phone?” i said “is there anything you can do over the phone?” and she hung up. tried to call corporate but that seems impossible just save your money and get something somewhere else.
After the location on Imlay City Rd closed this location became my go to Subway spot. However, I was l went there to get a sandwich av week or so ago and they were out of onions, which I didn't understand exactly why, but stuff happens, so I rolled with it. I went in today to get a sub and they were out of onions again! As well as jalapeños! It's a sandwich place and shouldn't be running out of these items imo. Hopefully this issue gets fixed or I'll have to find another spot to get my sandwich fix. Very disappointing.
UPDATE: I stopped in to get my usual order we've been getting 1-2x a week for 5 years. But apparently extra extra mayo is no longer allowed? The employee was very rude telling me "we're not allowed to give extra extra mayo" and tried to give me mayo packs which my wife does not like the taste of. So I left without the food. Customer service at this store is SEVERELY lacking. I left and went to another sub shop and got exactly what I wanted with no hassle whatsoever. I will NEVER visit this location again.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
We saw the ad for $6.99 footlongs if you used the app. Both my husband and I couldn't get the app to work. So we went to our local subway and told the girl working in the front Sarah about us having trouble with the app for the $6.99 deal. She told us that a lot of people had trouble and that she would just discount them for $6.99 for us. She started making the subs and her co worker Sam, finished up the subs. Sam rung us up and told us the total which was not $6.99 per sub. We told her they are supposed to be $6.99. She said that location didn't even have that deal and that we had to use the app. We ended up paying for the subs, but we will never be back. We will go to the Walmart subway from now on. That only reason we were getting subway is because we saw the ad and it was a good price. Very disappointed.
Atmosphere: 2
Food: 1
Service: 1
Waited THIRTY minutes for a doordash order consisting of ONE sandwich, they never made it. I just left empty handed because they kept prioritizing every new customer over my already late order. Worst experience of my life, I hope this branch closes down ASAP!
Atmosphere: 1
Food: 1
Service: 1
I went here a couple times recently and enjoyed the food and service both times! They put plenty of toppings on my sub and we're quick when making it. Not sure why others have had bad experiences. I understand the frustrations with Subway being out of some products, but it's also not always easy to keep fresh, quality, perishable ingredients in stock.
I'll likely return for more in the future!
Atmosphere: 3
Food: 5
Service: 3
Would give 0 stars if possible. Third time our order has been incorrect, in a row.
Sad that I tipped y’all 15% when I could’ve gone somewhere nice to eat. Will not be returning and will be contacting corporate.
Atmosphere: 1
Food: 1
Service: 1
Order online if you want to get a sub from here. Stood in line for more than 20 mins because they just kept doing online orders instead of having one employee help customers that were in line. Waste of time!!
Loading...