Taco Bell in Lincoln Park

“Food is usually fresh and hot every time I go, and they usually don't mess up.

However, im deducting a star because they recently installed an AI interface at their drive thru to help take orders and it's terrible.“

“I gave a 3 because normally this taco bell is my go to and they are usually pretty quick.. That's if you order straight threw drive threw.. Do not use mobile app I did a couple times and they screw it up if you put pick up threw drive threw.. I was not happy yesterday I placed my order head up there went threw mobile app line lady asked my name I told her then she says my order I said yup that's it.. She said go ahead pull forward.. Thinking everything is good I pulled forward wich the line just goes right into the same line as people ordering threw drive threw so they don't even attempt to make your food till you get there.. I waited in line only to get to window an young Kid ask for me to pay and says a different total I said I already paid online I did the mobile app.. He says did you talk to anyone in the speaker I said yes she told me to pull up.. Then he says ok hold on they are making it now it will be right up at this point I'm being kind I said ok thank you.. Then he opens window and says can you pull around and park in the mobile spot will bring it out.. I said ok NP pull around so then I see atleast 2 cars that were behind me who ordered directly threw drive threw get there food.. Now I'm getting frustrated because if they were making mine the people behind me shouldn't of got there's before me I didn't have a huge order.. I waited another 5 mins now I see people walking in picking up orders inside so I'm like I'm just gonna go in.. I go inside they ask what I need I tell them they said we're are working on it.. I said ok I'll just wait in here then.. So then They bring up an order I thought was mine and kid said different name I said ok where's mine he said they are working on it.. that's when I got pissed because if you were actually working on my order like you said 20 mins ago it would of already been up by now plus I watched them hand out several more drive threw orders while I was still waiting inside.. So here is my thought they did have my order ready when I got there but they handed it to someone else.. Then that caused a ripple affect and they were screwing up all the orders now.. Oh then I told the kid after he just set my food on counter and walks away that I had 2 drinks all so I had a baja blast and cherry Pepsi He brings the drinks I assume are correct you can tell the baja is right so get my stuff leave get home go to drink my cherry Pepsi and it's a root beer wich I absolutely hate.. Go figure.. Plus oddly enough my food was cold if they supposedly made my order fresh it shouldn't have been cold.. So idk maybe they just had a bad day over all I will go back again but never doing online ordering again.. wich sucks because you can only get those special box deals ordering online but oh well..“