The customer service was terrible. The older lady behind the counter was very unfriendly and acted like it was a complete inconvenience to her to make lattes for us. We were so excited to try a new (to us) bakery and interacting with her didn’t set a good tone. I wish I could say the items we got made it worthwhile, but that would be a lie. The coffee wasn’t good and neither were the baked goods. There was a cute little outside area to sit in, which was nice. I’m sure after reading other reviews, the owner will surely clap back and attack me saying I’m a fake customer or something. Not true. Sometimes folks don’t like feedback 🤷🏻
Ashley Billings
This used to be a great go to bakery but it seems lately with reviews and talks. The behavior and responses from the manager are unacceptable and inappropriate.
Natalie Mays
I am absolutely appalled and in shock with my customer service experience ordering a birthday cake. I called and spoke to Timothy. I began to place my order and provided him with my card information for purchase. He then let me know that the cake decorator was out of town and wasn't sure if the cake would be ready for the end of the week. I then told Timothy , I greatly appreciated his time, but with so many circumstances I would not be proceeding with my order and would have to go elsewhere. He then just hung up on me and still proceeded to charge my card. I was shocked and emailed him that night trying to correct the situation. I never got an email back and when I called the bakery Tim answered and was hostile and yelled at me! Telling me to calm down. All I wanted was a refund for a cake that I didn't order in the first place. Tim did nothing ,but escalate the situation and offered no assistance. I am calling my bank and proceeding with better business bureau and police report. This was unacceptable.
***Edit**** As everyone can see TIM is unprofessional and clearly willing to ruin the reputation of this business ....now name calling me as a Karen??? I will upload my 4 phone calls that I called with..I wouldn't of called 4 times if Tim didn't drop the call! Tim did email me now after having to make a post publicly displaying his unethical business practices.
Natalie Mays
I am absolutely appalled and in shock with my customer service experience ordering a birthday cake. I called and spoke to Timothy. I began to place my order and provided him with my card information for purchase. He then let me know that the cake decorator was out of town and wasn't sure if the cake would be ready for the end of the week. I then told Timothy , I greatly appreciated his time, but with so many circumstances I would not be proceeding with my order and would have to go elsewhere. He then just hung up on me and still proceeded to charge my card. I was shocked and emailed him that night trying to correct the situation. I never got an email back and when I called the bakery Tim answered and was hostile and yelled at me! Telling me to calm down. All I wanted was a refund for a cake that I didn't order in the first place. Tim did nothing ,but escalate the situation and offered no assistance. I am calling my bank and proceeding with better business bureau and police report. This was unacceptable
Megan Sowder
The manager, Timothy, was insanely rude and disrespectful. He will scream at you and call you names if you decide not to buy something. He will charge your credit card if you keep it on file without your permission. This place commits fraud! I can’t even believe it. There used to be a very kind woman working here and it’s a shame how things have changed. Consider this a warning to never ever give this place your business! This man is unhinged please read all the bad reviews not just the good ones.
Kimberlee Smith
The name is a little misleading as it is polish bakery, but everything is really yummy
Mary Biedron
An old-time Polish bakery with outstanding paczki as well as bread & pastries. No frills here, just good product & nice people.
Rob Burger
Still some of the best paczki around, but the new policy of “we can’t split a dozen box into 2 1/2 dozen boxes, and you have to pay for extra bags” is absurd. I’d rather pay a couple dollars more for the paczki than be nickle and dimed over splitting an order. Something that a lot of people do.
Peach Matthew
This is such a great local bakery that's been here forever! They make wonderful fresh bread daily, with a few different kinds. They have a great selection of doughnuts, pastries and cookies. Plus they often have seasonal pies and deserts. Cakes and other things made to order.
They have some savory items as well with a perfect crust. They'll make coffee drinks as well.
The bakers here are top notch and their tucked away location is a local favorite. Be sure to come check them out!
Parking: Free parking right in front of the building.
Wheelchair accessibility: First floor with good accessibility
Food: 5
Recommended dishes: Paczki, Cheesecake, Cookies, Fruit Filled Pastries, Donuts and Custard Filled Donuts, Famous Paris Bakery Cinnamon Rolls, Doughnut, German Chocolate Cake, Cakes, Birthday Cake, Carrot Cake
Elizabeth Bode
As a customer who has been going to paris bakery for over 10 years, it is very hard to continue to go to this establishment. They now freeze their cake and are not fresh cakes. You can not walk in the bakery and get a dozen cupcakes without them being frozen and needing a time for them to be picked up. You also can not just go in and buy a cake last minute if needed to, because all the cakes are frozen and they have non on display. It is disappointing that the cakes are frozen and not fresh anymore, the frozen takes away from the freshness of the cake. I do not recommend giving business here anymore as they are NOT the same bakery they used to be. Very disappointing!
Purchased a walnut coffee cake this morning. This was for a meeting. This cake was dry, no taste I believe it was old. Had th throw it out, unable to feed the members. $9.50 out the door
Atmosphere: 3
Food: 2
Service: 3
Marcia Rickett
Our first time here and it will be our new favorite bakery! We got cake,bread,coffee and it was amazing! Thank you lovely new family who owns this gem we appreciate you and had so much fun visiting! We loved everything even our beautiful butterfly cake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paczki, Cookies, Coffee Cake, Apple, Famous Paris Bakery Cinnamon Rolls, Rye Bread, Cupcake, German Chocolate Cake, Carrot Cake
ASAD ALI
Worst service ever. Waited for 20-40minutes. Special treatment for special customers(zero respect)
Valerie D
Wow! I was so impressed with the freshness and taste of the apple cider donuts here. Very good service and helpful recommendations too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Angel Wings
Daniel Wilson
Incredible fresh rye bread, and the feta and leek bougatsa are delicious
The customer service was terrible. The older lady behind the counter was very unfriendly and acted like it was a complete inconvenience to her to make lattes for us. We were so excited to try a new (to us) bakery and interacting with her didn’t set a good tone. I wish I could say the items we got made it worthwhile, but that would be a lie. The coffee wasn’t good and neither were the baked goods. There was a cute little outside area to sit in, which was nice. I’m sure after reading other reviews, the owner will surely clap back and attack me saying I’m a fake customer or something. Not true. Sometimes folks don’t like feedback 🤷🏻
This used to be a great go to bakery but it seems lately with reviews and talks. The behavior and responses from the manager are unacceptable and inappropriate.
I am absolutely appalled and in shock with my customer service experience ordering a birthday cake. I called and spoke to Timothy. I began to place my order and provided him with my card information for purchase. He then let me know that the cake decorator was out of town and wasn't sure if the cake would be ready for the end of the week. I then told Timothy , I greatly appreciated his time, but with so many circumstances I would not be proceeding with my order and would have to go elsewhere. He then just hung up on me and still proceeded to charge my card. I was shocked and emailed him that night trying to correct the situation. I never got an email back and when I called the bakery Tim answered and was hostile and yelled at me! Telling me to calm down. All I wanted was a refund for a cake that I didn't order in the first place. Tim did nothing ,but escalate the situation and offered no assistance. I am calling my bank and proceeding with better business bureau and police report. This was unacceptable.
***Edit**** As everyone can see TIM
is unprofessional and clearly willing to ruin the reputation of this business ....now name calling me as a Karen??? I will upload my 4 phone calls that I called with..I wouldn't of called 4 times if Tim didn't drop the call! Tim did email me now after having to make a post publicly displaying his unethical business practices.
I am absolutely appalled and in shock with my customer service experience ordering a birthday cake. I called and spoke to Timothy. I began to place my order and provided him with my card information for purchase. He then let me know that the cake decorator was out of town and wasn't sure if the cake would be ready for the end of the week. I then told Timothy , I greatly appreciated his time, but with so many circumstances I would not be proceeding with my order and would have to go elsewhere. He then just hung up on me and still proceeded to charge my card. I was shocked and emailed him that night trying to correct the situation. I never got an email back and when I called the bakery Tim answered and was hostile and yelled at me! Telling me to calm down. All I wanted was a refund for a cake that I didn't order in the first place. Tim did nothing ,but escalate the situation and offered no assistance. I am calling my bank and proceeding with better business bureau and police report. This was unacceptable
The manager, Timothy, was insanely rude and disrespectful. He will scream at you and call you names if you decide not to buy something. He will charge your credit card if you keep it on file without your permission. This place commits fraud! I can’t even believe it. There used to be a very kind woman working here and it’s a shame how things have changed. Consider this a warning to never ever give this place your business! This man is unhinged please read all the bad reviews not just the good ones.
The name is a little misleading as it is polish bakery, but everything is really yummy
An old-time Polish bakery with outstanding paczki as well as bread & pastries. No frills here, just good product & nice people.
Still some of the best paczki around, but the new policy of “we can’t split a dozen box into 2 1/2 dozen boxes, and you have to pay for extra bags” is absurd. I’d rather pay a couple dollars more for the paczki than be nickle and dimed over splitting an order. Something that a lot of people do.
This is such a great local bakery that's been here forever! They make wonderful fresh bread daily, with a few different kinds. They have a great selection of doughnuts, pastries and cookies. Plus they often have seasonal pies and deserts. Cakes and other things made to order.
They have some savory items as well with a perfect crust. They'll make coffee drinks as well.
The bakers here are top notch and their tucked away location is a local favorite. Be sure to come check them out!
Parking: Free parking right in front of the building.
Wheelchair accessibility: First floor with good accessibility
Food: 5
Recommended dishes: Paczki, Cheesecake, Cookies, Fruit Filled Pastries, Donuts and Custard Filled Donuts, Famous Paris Bakery Cinnamon Rolls, Doughnut, German Chocolate Cake, Cakes, Birthday Cake, Carrot Cake
As a customer who has been going to paris bakery for over 10 years, it is very hard to continue to go to this establishment. They now freeze their cake and are not fresh cakes. You can not walk in the bakery and get a dozen cupcakes without them being frozen and needing a time for them to be picked up. You also can not just go in and buy a cake last minute if needed to, because all the cakes are frozen and they have non on display. It is disappointing that the cakes are frozen and not fresh anymore, the frozen takes away from the freshness of the cake. I do not recommend giving business here anymore as they are NOT the same bakery they used to be. Very disappointing!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Purchased a walnut coffee cake this morning. This was for a meeting.
This cake was dry, no taste I believe it was old. Had th throw it out, unable to feed the members. $9.50 out the door
Atmosphere: 3
Food: 2
Service: 3
Our first time here and it will be our new favorite bakery! We got cake,bread,coffee and it was amazing! Thank you lovely new family who owns this gem we appreciate you and had so much fun visiting! We loved everything even our beautiful butterfly cake!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Paczki, Cookies, Coffee Cake, Apple, Famous Paris Bakery Cinnamon Rolls, Rye Bread, Cupcake, German Chocolate Cake, Carrot Cake
Worst service ever. Waited for 20-40minutes. Special treatment for special customers(zero respect)
Wow! I was so impressed with the freshness and taste of the apple cider donuts here. Very good service and helpful recommendations too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Angel Wings
Incredible fresh rye bread, and the feta and leek bougatsa are delicious
Food: 5
Service: 5
Recommended dishes: Rye Bread, Cider Donuts
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