Ordered a medium coffee and a senior coffee. I was told at the window they do not have senior coffee at their location. Ok small is fine. After handing over the money I was told they don't have any coffee. The gentleman at the window ask his boss if he could make a regular pot of coffee and was told no. He offered another drink which we declined. I also ordered a hot fudge sundae, but I couldn't get that either. The employee at the window was apologetic. I was told it's a 24-hour McDonald's.
Atmosphere: 1
Food: 1
Service: 2
gaby
it says it closes at midnight but we came at about 10 and it was closed
Dave Whalen
Had such a bad experience at all other Livonia McDonald's.but remember getting good food and Service from this one couple times before and you know what they got it perfectly again.whatever they're doing there is working.do not know why the other 3 in my area Constantly get it wrong and now I'm Scared to go to them ever Again.but this one was a nice Surprise . Thanks Crew of 3/11/24 9:30 am
Atmosphere: 5
Food: 5
Service: 5
Amanda Buell
Always loved McDonald's!!
Atmosphere: 5
Food: 5
Service: 5
Branton Wayne
Cold fries and the McFlurry wasn't mixed very well.
Atmosphere: 3
Food: 1
Service: 4
DJuan J. May
I'd prefer this location over many others. Food was fresh and hot. They were pretty slow and had us pull to the side for two orders, but they apologized and said they were understaffed, and the people there were still training.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Mcchicken, Happy Meal
HiddenThoughts
Worst McDonald’s in
Service: 1
Curtis Phillips
Watch out. The breakfast menu items are being overcharged. A #2 on the menu is $5.89, but they charge $7.19 at the register.
Atmosphere: 3
Food: 3
Service: 3
Robert Butsky
A couple weeks ago my daughter and her boyfriend stopped in to this location, drive-through place their order at 2: 45 PM in the afternoon on a Sunday at 2:50 PM they paid for their food and were told to pull over to one of the numbered parking spots next to a white work truck and they would bring their food out. At 3:10 PM. My daughters boyfriend went inside the establishment to find out where their food was because the people behind them in front of them and the ones parked next to them we’re all gone and they still did not receive their food. At which time one of the McDonald’s employees said they don’t know what he’s talking about. They don’t have his food and he was trying to explain that he went through the drive-through made $23 and some change he was told to pull over to one of the spots in his food would be out in a few minutes, so the employee kept arguing with him and one of the customers in line threatened to shoot him so my daughters boyfriend was a little bit On the nervous side, because not one McDonald’s employee, including the manager, said anything to the customer or assisted in any way for him to get his food or his money back. They got into their vehicle and left as they were leaving, they called me to let me know what was going on. I tried to call that location 18 times the line was disconnected/busy/cannot take phone calls so Monday morning I contacted McDonald’s corporate where they were just a palled about the behaviors from the customers in the store to the customer service from the McDonald’s employees at that location and the lack of management at that location. They said they were going to reach out to the franchisee owner, which is a joke because Franchisee owner never handles complaints, never acknowledges them, but either way they said I would hear something within 48 hours like previously stated never happened called corporate again got the same thing. Oh my God we’re so sorry we’re gonna handle this for you we’re going to reach out to send this back to the franchisee owner and the area manager again 24 to 48 hour again. Nobody contacted me call the third time to corporate again we’re going to escalate this to the area manager again 24 to 48 hours well now it’s been 96 hours and counting still no contact from the franchisee owner the store manager, the district manager, area manager or regional manager, and not a word from corporate because corporate wipes, their hands clean of any and all interactions with the franchise stores unless it’s through email sent to the franchise owner if The franchisee owner doesn’t respond. They just keep escalating it until you get fed up and don’t complain anymore. I find it a little bit concerning that McDonald’s as a corporation and all these franchise owners can get away with shitty customer service. Not to mention when someone’s life is threatened in one of their locations. Oh, it’s all hush-hush. Don’t say nothing we’re going to handle it, but they never really handle it so now you have two young people that spent their money at a McDonald’s franchise own store did not get their food from that location did not get their money back from that location so the store manager and the employees are probably pocketing cash orders or skimming the tills not caring about complaints, because why would they if there’s no repercussions for their actions or their don’t care about the safety of the customers in the store, and that includes The franchisee owner, management, the employees and McDonald’s corporate. So if you’d like to wait An unnecessary amount of time to get your food or not get your food I guess it’s a crapshoot do you want to with employees that don’t care because there’s no repercussions for their poor and crappy attitudes you want your life threatened by customers and you want your money taken this is definitely the location for you and if you want to call corporate complain and not have anything done this is definitely the location for you. So Remember, If you’re looking to give away your money, have your life threatened Visit this location.
Atmosphere: 1
Food: 1
Service: 1
Pizza- Man8000
New Minion Burger from secret menu was FIRE??????? ??But the employees threw my minion burger on the ground so I had to eat it off the floor??And they charged me 50,000$ for the minion burger? For some reason though the cheese on my minion burger was green?Overall, my opinion is, do not ever waste your money at McDonald for a lunch that will give you diabetes????? Go spend your money at Burger King?
I only go to this McDonald's solely for the breakfast. For some odd reason, the staff working breakfast hours actually care about you and your food and take pride in it. Unfortunately, I can't say the same with other metro detroit McDonald's. But if you go up north in michigan, McDonald's is like no other and is an amazing fast food establishment with great customer service.Parking: Asphalt is crumbling away soon to be a gravel parking lot
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hashbrown, Bacon Egg and Cheese Biscuit w Hashbrowns, Sausage Biscuit, Mcmuffin, Sausage Burrito
Wilbert Smith
Chicken was good in
Atmosphere: 5
Food: 5
Service: 5
TooKay4Ever Sports Gaming
Everytime I try to get breakfast it’s closed whether it’s 10:25am or fricken 10:00am… doesn’t make sense to have it even at all if you do this… Lost my business I came everyday too… you guys need to learn from the PM crew because the mornings at this location suck compared to the PM shift.
Atmosphere: 1
Food: 1
Service: 1
Cheryl Martin
Took cheeseburger back because there appeared to be mold on the bun and the manager told me it wasn't mold. I asked to get a new one and she was going to charge me for it! I said that I wasn't going to pay for it and she said that I didn't have to have an attitude at and she didn't have to service me. Don't worry, they will not be servicing me for a while!
Food: 1
Service: 1
Ray Swinea
Remember, if you order a 1/4 pounder, you'll have a short wait due to a "made to order" senereo.
Ordered a medium coffee and a senior coffee. I was told at the window they do not have senior coffee at their location. Ok small is fine. After handing over the money I was told they don't have any coffee. The gentleman at the window ask his boss if he could make a regular pot of coffee and was told no. He offered another drink which we declined. I also ordered a hot fudge sundae, but I couldn't get that either. The employee at the window was apologetic. I was told it's a 24-hour McDonald's.
Atmosphere: 1
Food: 1
Service: 2
it says it closes at midnight but we came at about 10 and it was closed
Had such a bad experience at all other Livonia McDonald's.but remember getting good food and Service from this one couple times before and you know what they got it perfectly again.whatever they're doing there is working.do not know why the other 3 in my area Constantly get it wrong and now I'm Scared to go to them ever Again.but this one was a nice Surprise . Thanks Crew of 3/11/24 9:30 am
Atmosphere: 5
Food: 5
Service: 5
Always loved McDonald's!!
Atmosphere: 5
Food: 5
Service: 5
Cold fries and the McFlurry wasn't mixed very well.
Atmosphere: 3
Food: 1
Service: 4
I'd prefer this location over many others. Food was fresh and hot. They were pretty slow and had us pull to the side for two orders, but they apologized and said they were understaffed, and the people there were still training.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Mcchicken, Happy Meal
Worst McDonald’s in
Service: 1
Watch out. The breakfast menu items are being overcharged. A #2 on the menu is $5.89, but they charge $7.19 at the register.
Atmosphere: 3
Food: 3
Service: 3
A couple weeks ago my daughter and her boyfriend stopped in to this location, drive-through place their order at 2: 45 PM in the afternoon on a Sunday at 2:50 PM they paid for their food and were told to pull over to one of the numbered parking spots next to a white work truck and they would bring their food out. At 3:10 PM. My daughters boyfriend went inside the establishment to find out where their food was because the people behind them in front of them and the ones parked next to them we’re all gone and they still did not receive their food. At which time one of the McDonald’s employees said they don’t know what he’s talking about. They don’t have his food and he was trying to explain that he went through the drive-through made $23 and some change he was told to pull over to one of the spots in his food would be out in a few minutes, so the employee kept arguing with him and one of the customers in line threatened to shoot him so my daughters boyfriend was a little bit On the nervous side, because not one McDonald’s employee, including the manager, said anything to the customer or assisted in any way for him to get his food or his money back. They got into their vehicle and left as they were leaving, they called me to let me know what was going on. I tried to call that location 18 times the line was disconnected/busy/cannot take phone calls so Monday morning I contacted McDonald’s corporate where they were just a palled about the behaviors from the customers in the store to the customer service from the McDonald’s employees at that location and the lack of management at that location. They said they were going to reach out to the franchisee owner, which is a joke because Franchisee owner never handles complaints, never acknowledges them, but either way they said I would hear something within 48 hours like previously stated never happened called corporate again got the same thing. Oh my God we’re so sorry we’re gonna handle this for you we’re going to reach out to send this back to the franchisee owner and the area manager again 24 to 48 hour again. Nobody contacted me call the third time to corporate again we’re going to escalate this to the area manager again 24 to 48 hours well now it’s been 96 hours and counting still no contact from the franchisee owner the store manager, the district manager, area manager or regional manager, and not a word from corporate because corporate wipes, their hands clean of any and all interactions with the franchise stores unless it’s through email sent to the franchise owner if The franchisee owner doesn’t respond. They just keep escalating it until you get fed up and don’t complain anymore. I find it a little bit concerning that McDonald’s as a corporation and all these franchise owners can get away with shitty customer service. Not to mention when someone’s life is threatened in one of their locations. Oh, it’s all hush-hush. Don’t say nothing we’re going to handle it, but they never really handle it so now you have two young people that spent their money at a McDonald’s franchise own store did not get their food from that location did not get their money back from that location so the store manager and the employees are probably pocketing cash orders or skimming the tills not caring about complaints, because why would they if there’s no repercussions for their actions or their don’t care about the safety of the customers in the store, and that includes The franchisee owner, management, the employees and McDonald’s corporate. So if you’d like to wait An unnecessary amount of time to get your food or not get your food I guess it’s a crapshoot do you want to with employees that don’t care because there’s no repercussions for their poor and crappy attitudes you want your life threatened by customers and you want your money taken this is definitely the location for you and if you want to call corporate complain and not have anything done this is definitely the location for you. So Remember, If you’re looking to give away your money, have your life threatened Visit this location.
Atmosphere: 1
Food: 1
Service: 1
New Minion Burger from secret menu was FIRE??????? ??But the employees threw my minion burger on the ground so I had to eat it off the floor??And they charged me 50,000$ for the minion burger? For some reason though the cheese on my minion burger was green?Overall, my opinion is, do not ever waste your money at McDonald for a lunch that will give you diabetes????? Go spend your money at Burger King?
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
I only go to this McDonald's solely for the breakfast. For some odd reason, the staff working breakfast hours actually care about you and your food and take pride in it. Unfortunately, I can't say the same with other metro detroit McDonald's. But if you go up north in michigan, McDonald's is like no other and is an amazing fast food establishment with great customer service.Parking: Asphalt is crumbling away soon to be a gravel parking lot
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Hashbrown, Bacon Egg and Cheese Biscuit w Hashbrowns, Sausage Biscuit, Mcmuffin, Sausage Burrito
Chicken was good in
Atmosphere: 5
Food: 5
Service: 5
Everytime I try to get breakfast it’s closed whether it’s 10:25am or fricken 10:00am… doesn’t make sense to have it even at all if you do this… Lost my business I came everyday too… you guys need to learn from the PM crew because the mornings at this location suck compared to the PM shift.
Atmosphere: 1
Food: 1
Service: 1
Took cheeseburger back because there appeared to be mold on the bun and the manager told me it wasn't mold. I asked to get a new one and she was going to charge me for it! I said that I wasn't going to pay for it and she said that I didn't have to have an attitude at and she didn't have to service me. Don't worry, they will not be servicing me for a while!
Food: 1
Service: 1
Remember, if you order a 1/4 pounder, you'll have a short wait due to a "made to order" senereo.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cheeseburger