Thanks, Panera Bread, for taking my cater order at the last minute. The service was professional, and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Jill Hand
Ex Eleanor service and good food
Nancy Kamani
Had the worst experience of any food outlet ever here! Very rude staff and manager!!
We went to a drive thru, were second in line, it took 10 mins for the customer in front of us to get their order.
We ordered 1 sandwich, 1 cup of brocolli cheddar soup, 1 cup of Mac n cheese and 1 bowl of tomato soup with extra croutons. We waited for 15 mins for our order at the counter, while we were watching all the associates chatting away in the back and cars lining up behind us. No big deal, happens sometimes I guess, finally we get a lady come up with our food. No apologies for the delay, either way, we ask her- ‘do you have the extra croutons inside?’, she responds ‘yes’ and we drive away.
We get home to see no croutons, no utensils and the bowl of tomato soup literally less than half full. HALF!
I call this location and ask to speak to the manager (she is the one who picked up), I explain everything that’s missing/ under filled with the order and also the fact that we waited 25 mins for our order with 1 person ahead of us. Her response- ‘Have you ever worked in the food industry sir?’. No apology! Just this snarky question. I ask her to get a bowl of soup ready for us as we are going to drive back and be there in 5 mins. She just hangs up!
We now reach the store- we ask the girl at the front counter to get the manager. She says, ‘our soup’s ready’. We asked to speak to the manager and then we will take the order after. She goes back to inform the manager and comes back to counter. We are now just waiting for the manager to come talk to us. Not saying a single word to her, waiting left of the counter, just patiently waiting. This girl at the counter keeps rolling her eyes at us and keeps nudging us, ‘what are you trying to get out of this?’, ‘take your soup and go home’ and many many smart remarks. We have this whole thing on video by the way!
At this point, it’s been 15 mins and the manager still hasn’t found a minute to come talk to us as we very patiently wait and experience more rude behavior from the cashier.
Finally, the manager arrives, we talk to her as patiently as we possibly can after going through humiliation and terrible service. We tell her, mistakes can happen but the least we expect is a small apology not more snark attitude. At this point, she finally apologizes once while this cashier is still throwing snarky remarks in the back. She asks us ‘what do you want me to do?’ I said ‘nothing more, just give our food, but please do not disrespect your paying customers. We just wanted to make sure you understand our position, humiliation and frustration.’ As we walk away with our food, the cashier screams and laughs, in a high pitched mocking voice ‘sooooryyyyyyy sooryyyyyy’ repeatedly mocking us all while the manager allows this behavior and other customers watch.
If the owner of this franchise reads this- PLEASE TAKE ACTION! We have been ordering from Panera for years, we have also been to this location multiple times before- it’s always been a good experience but this one instance literally ruined Panera for us forever! I have the entire video of the 15 mins we waited for the manager and talked to her, I would be glad to share it with you to review.
I’m also attaching the picture of the half full bowl!
Atmosphere: 1
Service: 1
TERRY REED
Kim. Your younger employees are closing the entire carpeted dining area too early. Was there at 7:10 PM on Tuesday and was told not to sit in that area as the young girl wanted to clean with a small non power broom....bad for business....sends people away
Food poisoning. I had a caesar salad and the turkey bacon bravo sandwich.
Carol Allie
We were together for a Christmas ladies lunch. We got several you pick two lunches with sandwiches and soup. Some of us chose salads and they were delicious as well.
Atmosphere: 5
Food: 5
Service: 5
Greg Scott
Two word review: Bad
Atmosphere: 3
Food: 5
Service: 1
Christopher Leach
This is good but the pop machine is often in need of service here.
Atmosphere: 4
Food: 3
Service: 5
Christine Sendry
The manger Sara is awesome. Sara is all about taken care of the customer. The entire staff was great
Spent 20 minutes in the drive through only to drive away w/o any food! Sign said credit card only. Before I ordered I asked if they were able to process my gift card and was told yes, no problem. Well, they could not figure out how. And, the lady at the window was very rude. I ended up leaving frustrated and without any food.
Service: 1
Lydia Kamm
Best Panera I’ve been to yet!! Love this place all the workers are amazing especially Lydia, she’s very nice and Sophia and Mar, such kind workers always brightening up my mood!! And Sangeetas soup skills are amazing!! Much love for all the workers here!!
Atmosphere: 5
Food: 5
Service: 5
Jon Boy
Good food, perfect temperature, relaxing environment
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Smokehouse BBQ Chicken Sandwich
Bessie Bossum
I love the silly crazy lady with the orange hair. She is really nice and funny. I love the French baguties
Thanks, Panera Bread, for taking my cater order at the last minute. The service was professional, and the food was delicious.
Atmosphere: 5
Food: 5
Service: 5
Ex Eleanor service and good food
Had the worst experience of any food outlet ever here! Very rude staff and manager!!
We went to a drive thru, were second in line, it took 10 mins for the customer in front of us to get their order.
We ordered 1 sandwich, 1 cup of brocolli cheddar soup, 1 cup of Mac n cheese and 1 bowl of tomato soup with extra croutons. We waited for 15 mins for our order at the counter, while we were watching all the associates chatting away in the back and cars lining up behind us. No big deal, happens sometimes I guess, finally we get a lady come up with our food. No apologies for the delay, either way, we ask her- ‘do you have the extra croutons inside?’, she responds ‘yes’ and we drive away.
We get home to see no croutons, no utensils and the bowl of tomato soup literally less than half full. HALF!
I call this location and ask to speak to the manager (she is the one who picked up), I explain everything that’s missing/ under filled with the order and also the fact that we waited 25 mins for our order with 1 person ahead of us. Her response- ‘Have you ever worked in the food industry sir?’. No apology! Just this snarky question. I ask her to get a bowl of soup ready for us as we are going to drive back and be there in 5 mins. She just hangs up!
We now reach the store- we ask the girl at the front counter to get the manager. She says, ‘our soup’s ready’. We asked to speak to the manager and then we will take the order after. She goes back to inform the manager and comes back to counter.
We are now just waiting for the manager to come talk to us. Not saying a single word to her, waiting left of the counter, just patiently waiting. This girl at the counter keeps rolling her eyes at us and keeps nudging us, ‘what are you trying to get out of this?’, ‘take your soup and go home’ and many many smart remarks. We have this whole thing on video by the way!
At this point, it’s been 15 mins and the manager still hasn’t found a minute to come talk to us as we very patiently wait and experience more rude behavior from the cashier.
Finally, the manager arrives, we talk to her as patiently as we possibly can after going through humiliation and terrible service.
We tell her, mistakes can happen but the least we expect is a small apology not more snark attitude.
At this point, she finally apologizes once while this cashier is still throwing snarky remarks in the back. She asks us ‘what do you want me to do?’ I said ‘nothing more, just give our food, but please do not disrespect your paying customers. We just wanted to make sure you understand our position, humiliation and frustration.’
As we walk away with our food, the cashier screams and laughs, in a high pitched mocking voice ‘sooooryyyyyyy sooryyyyyy’ repeatedly mocking us all while the manager allows this behavior and other customers watch.
If the owner of this franchise reads this- PLEASE TAKE ACTION! We have been ordering from Panera for years, we have also been to this location multiple times before- it’s always been a good experience but this one instance literally ruined Panera for us forever!
I have the entire video of the 15 mins we waited for the manager and talked to her, I would be glad to share it with you to review.
I’m also attaching the picture of the half full bowl!
Atmosphere: 1
Service: 1
Kim. Your younger employees are closing the entire carpeted dining area too early. Was there at 7:10 PM on Tuesday and was told not to sit in that area as the young girl wanted to clean with a small non power broom....bad for business....sends people away
Soup was really good. Place was really clean
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Panera Bread, Bacon Turkey Bravo
Food poisoning. I had a caesar salad and the turkey bacon bravo sandwich.
We were together for a Christmas ladies lunch. We got several you pick two lunches with sandwiches and soup. Some of us chose salads and they were delicious as well.
Atmosphere: 5
Food: 5
Service: 5
Two word review: Bad
Atmosphere: 3
Food: 5
Service: 1
This is good but the pop machine is often in need of service here.
Atmosphere: 4
Food: 3
Service: 5
The manger Sara is awesome. Sara is all about taken care of the customer. The entire staff was great
Restaurantji Recommends
Soup and sandwich...
Atmosphere: 5
Food: 5
Service: 5
Spent 20 minutes in the drive through only to drive away w/o any food! Sign said credit card only. Before I ordered I asked if they were able to process my gift card and was told yes, no problem. Well, they could not figure out how. And, the lady at the window was very rude. I ended up leaving frustrated and without any food.
Service: 1
Best Panera I’ve been to yet!! Love this place all the workers are amazing especially Lydia, she’s very nice and Sophia and Mar, such kind workers always brightening up my mood!! And Sangeetas soup skills are amazing!! Much love for all the workers here!!
Atmosphere: 5
Food: 5
Service: 5
Good food, perfect temperature, relaxing environment
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Caesar Salad, Smokehouse BBQ Chicken Sandwich
I love the silly crazy lady with the orange hair. She is really nice and funny. I love the French baguties
Atmosphere: 5
Food: 5
Service: 5
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