Portillo's Livonia

13004 Middlebelt Rd, Livonia
(248) 215-0325

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Recent Reviews

Got the burger not terrible but not great either the burger patty was not juicy, kinda dry and overcooked. The fries were good and crispy.
My son loved his Chilli cheese dog, so maybe I ordered wrong.
Atmosphere was nice and unlike the other food chains refills on drinks are free.
The chocolate cake shake is a definite must try, if you love chocolate, and make sure you grab a spoon to eat it .
The consistency is like a frosty.
Overall...
All is good, except the drive-thru wait needs improving. Having a person standing out taking orders outside is dangerous, especially for women at night. The service drive-thru needs a better plan. This plan needs to be reviewed over for safety & money/card transactions. It looks to be a setup for the wrong person at the right timing. Everybody drive up isn't a resident or friendly person who can wait for food. I gave 2 points for better service drive-thru improvement....
Our order was given away and instead of telling us they just offered us free dessert. Appreciated but would like to have been informed. Good food (better in Chicago) polite employees. Clean.

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