This place is filthy! Yesterday before it opened I picked up a delivery and this place is nasty as heck! How are you filthy with dirty tables, dirty floors, and counters before you even open for business?
Atmosphere: 1
Makenna S
Great food
Atmosphere: 5
Food: 5
Service: 5
charles whick
worst customer service and there food isn’t fresh they have 4 day old rice you can even taste it
Atmosphere: 1
Food: 2
Service: 1
batool inhayyir
i had the worst experience today i usually love to come here but i will never be comming here ever again customer service is terrible they charge you for everything you ask for and there portions are worse then chipotle smh 🤦🏻♀️ never again
Atmosphere: 1
Food: 1
Service: 1
Heather Anderson
James was amazing!!! Great customer service and he was so great at helping us decide what to get
Atmosphere: 5
Food: 5
Service: 5
april mcpherson
Workers are so nice and very efficient!
Atmosphere: 5
Food: 5
Service: 5
Sonya Molette
I placed and order for a chicken bowl midway into the order they told me there fajita Veg needed to be cooked and it will be 3 min. The person that was preparing to cook it was on the phone. Because it was going to take longer and I didn’t want my food sitting I requested for them to make another bowl. The manager (lady) said she couldn’t do that. She was rude and I won’t be going back. Who wants cool /cold food
Food: 3
Service: 1
Christine Krumins
The service was great!
Atmosphere: 4
Food: 4
Service: 5
Emalie Willmert
Incredible customer service! As someone who works in the food industry, I felt very well taken care of and treated like a guest rather than a customer. Made my day :)
Atmosphere: 5
Food: 4
Service: 5
Anne Herrmann
Ordered delivery from here. I ordered a bowl with multiple toppings and only got a child's bowl with chicken and rice. Very disappointed. Also waiting to hear back from them about what happened and why I had to pay for a full bowl and only received a kids bowl with nothing right.
DO NOT MOBILE ORDER. Actually, don't order at all. thx :)
Higher-Rated Qdoba that is 5 minutes away: 20561 Haggerty Rd, Northville.
Restaurants have two obligations to maintain customer satisfaction: good food, and good service. I can justly say this property has neither.
During my two, and only visits I will make to this store, I have had the most frustrating experiences. My first visit was a mobile order. Upon delivery I was handed a burrito and a receipt. Thinking I could trust the severs who work here. I unfortunately received a burrito with missing ingredients (full order was a seasoned ground beef burrito with brown rice, pinto beans, queso, guacamole, shredded cheese, lettuce, corn salsa, and salsa Verde). The burrito I bit into consisted of two things: brown rice and ground beef.
On the second visit, I made sure to order in-person. I was given all the ingredients I asked for, which was confusing, given the last time I ordered, they seemed to miss the point of having an ingredient list printed out for them. Anyhow, once I made it to checkout, I was 'greeted' by an employee who got a little heated because I hadn't told him "I am a rewards account member, and I have a barcode on my phone which I would like to scan". Once I scanned my barcode after the order had been rung up, he told me I was supposed to mention if "I was a rewards account member, and if I had a barcode on my phone which I would like to scan". After restarting the checkout process, I scanned my barcode which applied the 1 Free Entree Coupon I received from Qdoba Customer Service (Yes, it's that simple. use your app to report an issue with order, and you'll get a free one next time!). Was it my fault that I did not know I had to scan it before the checkout process begins? Or should he have mentioned that to the customer. I'll leave that up to you to decide.
That is the end of my experience at 16971 Newburgh Rd in Livonia, and hopefully anyone else's I can warn!
If you've made it this far, please save yourself the trouble and go to the Qdoba in Northville: it's 5 minutes away from this one.
Hopefully the owner of this restaurant has seen the reviews left by others, even if they discount this one. I have seen many people complain about the same things; service and food quality. I've seen people complain about the restaurant's turnover, and poor training. But I think the root cause is a lack of management. It's the manager's job to maintain their customer's satisfaction, and it shows that this store is not capable of doing so.
I don't usually take the time to write reviews, but I find it important for us to use online media to share experiences to others who may want insight. Also, I'm at work so I'm technically getting paid to write this lol.
Atmosphere: 1
Food: 1
Service: 1
Paul Broughton
Got a burrito to my job on 2-5-25 through doordash now im sitting here with food poisoning
Food: 1
Service: 1
Amber Bogins
Me and my partner had a fantastic experience at Qdoba thanks to an outstanding employee named West! I placed three separate orders at once, and he was incredibly patient and kind throughout the entire process. Despite the difficulties of my order, he handled everything with a great attitude and made sure everything was exactly how I wanted it. His customer service was top-notch, and it really made my visit enjoyable. The ingredients tasted fresh and everything was fully stocked. I’ll definitely be coming back, thank you again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos Bowls
Clive Smith
I came in during mid day on Saturday, got food very quickly, service was very quick and nice. Tables were clean. Food was fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips N Salsa
Jacob Jahshan
They killed it the whole team helped a lot! I always will come back here!
This place is filthy! Yesterday before it opened I picked up a delivery and this place is nasty as heck! How are you filthy with dirty tables, dirty floors, and counters before you even open for business?
Atmosphere: 1
Great food
Atmosphere: 5
Food: 5
Service: 5
worst customer service and there food isn’t fresh they have 4 day old rice you can even taste it
Atmosphere: 1
Food: 2
Service: 1
i had the worst experience today i usually love to come here but i will never be comming here ever again customer service is terrible they charge you for everything you ask for and there portions are worse then chipotle smh 🤦🏻♀️ never again
Atmosphere: 1
Food: 1
Service: 1
James was amazing!!! Great customer service and he was so great at helping us decide what to get
Atmosphere: 5
Food: 5
Service: 5
Workers are so nice and very efficient!
Atmosphere: 5
Food: 5
Service: 5
I placed and order for a chicken bowl midway into the order they told me there fajita Veg needed to be cooked and it will be 3 min. The person that was preparing to cook it was on the phone. Because it was going to take longer and I didn’t want my food sitting I requested for them to make another bowl. The manager (lady) said she couldn’t do that. She was rude and I won’t be going back. Who wants cool /cold food
Food: 3
Service: 1
The service was great!
Atmosphere: 4
Food: 4
Service: 5
Incredible customer service! As someone who works in the food industry, I felt very well taken care of and treated like a guest rather than a customer. Made my day :)
Atmosphere: 5
Food: 4
Service: 5
Ordered delivery from here. I ordered a bowl with multiple toppings and only got a child's bowl with chicken and rice. Very disappointed. Also waiting to hear back from them about what happened and why I had to pay for a full bowl and only received a kids bowl with nothing right.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
DO NOT MOBILE ORDER. Actually, don't order at all. thx :)
Higher-Rated Qdoba that is 5 minutes away: 20561 Haggerty Rd, Northville.
Restaurants have two obligations to maintain customer satisfaction: good food, and good service. I can justly say this property has neither.
During my two, and only visits I will make to this store, I have had the most frustrating experiences. My first visit was a mobile order. Upon delivery I was handed a burrito and a receipt. Thinking I could trust the severs who work here. I unfortunately received a burrito with missing ingredients (full order was a seasoned ground beef burrito with brown rice, pinto beans, queso, guacamole, shredded cheese, lettuce, corn salsa, and salsa Verde). The burrito I bit into consisted of two things: brown rice and ground beef.
On the second visit, I made sure to order in-person. I was given all the ingredients I asked for, which was confusing, given the last time I ordered, they seemed to miss the point of having an ingredient list printed out for them. Anyhow, once I made it to checkout, I was 'greeted' by an employee who got a little heated because I hadn't told him "I am a rewards account member, and I have a barcode on my phone which I would like to scan". Once I scanned my barcode after the order had been rung up, he told me I was supposed to mention if "I was a rewards account member, and if I had a barcode on my phone which I would like to scan". After restarting the checkout process, I scanned my barcode which applied the 1 Free Entree Coupon I received from Qdoba Customer Service (Yes, it's that simple. use your app to report an issue with order, and you'll get a free one next time!). Was it my fault that I did not know I had to scan it before the checkout process begins? Or should he have mentioned that to the customer. I'll leave that up to you to decide.
That is the end of my experience at 16971 Newburgh Rd in Livonia, and hopefully anyone else's I can warn!
If you've made it this far, please save yourself the trouble and go to the Qdoba in Northville: it's 5 minutes away from this one.
Hopefully the owner of this restaurant has seen the reviews left by others, even if they discount this one. I have seen many people complain about the same things; service and food quality. I've seen people complain about the restaurant's turnover, and poor training. But I think the root cause is a lack of management. It's the manager's job to maintain their customer's satisfaction, and it shows that this store is not capable of doing so.
I don't usually take the time to write reviews, but I find it important for us to use online media to share experiences to others who may want insight. Also, I'm at work so I'm technically getting paid to write this lol.
Atmosphere: 1
Food: 1
Service: 1
Got a burrito to my job on 2-5-25 through doordash now im sitting here with food poisoning
Food: 1
Service: 1
Me and my partner had a fantastic experience at Qdoba thanks to an outstanding employee named West! I placed three separate orders at once, and he was incredibly patient and kind throughout the entire process. Despite the difficulties of my order, he handled everything with a great attitude and made sure everything was exactly how I wanted it. His customer service was top-notch, and it really made my visit enjoyable. The ingredients tasted fresh and everything was fully stocked. I’ll definitely be coming back, thank you again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burritos Bowls
I came in during mid day on Saturday, got food very quickly, service was very quick and nice. Tables were clean. Food was fresh and delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips N Salsa
They killed it the whole team helped a lot! I always will come back here!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl
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