Today I ordered a an Italian sub and it was absolutely awful no lettuce a whole thing of mayonnaise no oregano or vinegar and oil. I don’t know what happened. I wanted to bring it back. I took a bite and I took another bite and my stomach is hurting so bad and I’m using the bathroom like crazy this is absolutely unacceptable. I need to know who I can talk to concerning this. I started to post it, but I think I need to talk to someone I go to Ferndale Michigan for Jimmy John’s all the time. I’ve never had this problem before.🤦🏽♀️
Food: 1
Service: 2
Scooz Coo
The pizza sub and the pesto pasta salad is soooo guuud. Nicest employees too 🥰
Atmosphere: 5
Food: 5
Service: 5
GRIFFTIM
Anytime I order here at Lunch time (3x’s), which is generally a time people eat at Jimmy John’s, it takes over an hour for delivery and always by uber. Which would be fine, IF, I knew ahead of time there would be delays. It’s not until after I make the order that I am told the delivery window. I don’t understand how your aren’t prepared for the busiest time of day. Fool me once, shame on you, fool me twice shame on me. Believing the best in a business I fooled myself a 3rd time. Won’t happen again.
Service: 1
AJ
Visited on August 29, 2025 at 1:27 PM
I had a frustrating experience at this location. I did not order a “giant” sub, yet I was handed two sandwiches and charged $20. The staff member took my phone for Apple Pay instead of extending the payment terminal, which made it harder to verify the charge in real time.
When I asked about the order, she insisted I had ordered a giant and responded rudely. Instead of correcting the mistake, she said, “You know what, I’m gonna void your order,” and handed me a voided receipt—without any explanation or resolution. The entire interaction felt dismissive and unprofessional.
I expected transparency and courtesy, especially when dealing with payment confusion. I won’t be returning to this location, and I hope they improve their customer service and communication.
Service: 1
Sam D
Prompt and speedy service. Food was delicious.
Atmosphere: 4
Food: 5
Service: 5
szintia53
Food was good and order was accurate. Would have liked the drive thru to be just a little bit faster.
Atmosphere: 4
Food: 5
Service: 4
Stephanie Harris
Top notch! They were very busy, yet worked as a team and hadany of us in n out quickly. It was refreshing.
Atmosphere: 5
Food: 5
Service: 5
Jed Stumbo
Always amazing food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caesar Wrap, Turkey Tom, Cookies, Giant 10 Hunter’S Club, Bottled Water, Large Pesto Bowtie Pasta Salad, Real Potato Chips, Large Home Style Potato Salad, Giant 17 Ultimate Porker, Chocolate Chip Cookie, Italian Night Club, Original Roast, Giant 11 Country Club, Bootlegger Club, Big John, Smoked Ham Club
Kenneth R Crampton
Ok why doesn't this location never has driver's for delivery ? It's annoying as hell and it seems as if it's on a regular basis then not having any delivery drivers, I've tried to order from them probably three times and again no delivery drivers, I'm not gonna pay extra for them to have Lyft or an Uber driver to deliver my food the last time I did that they kept taking it to the wrong address, apparently they don't really want service from the customers seeing they NEVER HAVE ANY DELIVERY DRIVERS,
Atmosphere: 2
Food: 4
Service: 2
Simon Vandergriff
Don’t order delivery from this location. They don’t have dedicated drivers!! Uber eats drivers will take forever, or steal your food!!
Was in the drive thru waiting at the windows for over 15 minutes. There was no one inside ordering. Honk my horn and no one came to the window. Had to call the number to get assistance. Horrible service. Not going there anymore.
Service: 1
Jen Anesi-Brombach
I've been sitting in the Drive-Thru for almost 20 minutes as I'm writing this. There were only four cars in front of me. One — ONE — has received their order and and moved on while the rest of us are trapped here. I don't know what the holdup is, but I do know this could be managed infinitely better. Never coming to this Jimmy John's again
John Bingham Jr
Good food and very good service every time I've been at Madison Heights store
Food: 5
Service: 5
Recommended dishes: Italian Night Club
Alberto Yoo
It’s been a while that I haven’t had a Jimmy John’s, so it was good to try it again. Tried this one as it was close to our location and the service was great, the food was perfect, with fresh ingredients, and I had an overall good experience.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Smoked Ham Club
Tate Green
Waiter 25 minutes for a drive thru order. There was only one other car. Ridiculous!
Today I ordered a an Italian sub and it was absolutely awful no lettuce a whole thing of mayonnaise no oregano or vinegar and oil. I don’t know what happened. I wanted to bring it back. I took a bite and I took another bite and my stomach is hurting so bad and I’m using the bathroom like crazy this is absolutely unacceptable. I need to know who I can talk to concerning this. I started to post it, but I think I need to talk to someone I go to Ferndale Michigan for Jimmy John’s all the time. I’ve never had this problem before.🤦🏽♀️
Food: 1
Service: 2
The pizza sub and the pesto pasta salad is soooo guuud. Nicest employees too 🥰
Atmosphere: 5
Food: 5
Service: 5
Anytime I order here at Lunch time (3x’s), which is generally a time people eat at Jimmy John’s, it takes over an hour for delivery and always by uber. Which would be fine, IF, I knew ahead of time there would be delays. It’s not until after I make the order that I am told the delivery window. I don’t understand how your aren’t prepared for the busiest time of day. Fool me once, shame on you, fool me twice shame on me. Believing the best in a business I fooled myself a 3rd time. Won’t happen again.
Service: 1
Visited on August 29, 2025 at 1:27 PM
I had a frustrating experience at this location. I did not order a “giant” sub, yet I was handed two sandwiches and charged $20. The staff member took my phone for Apple Pay instead of extending the payment terminal, which made it harder to verify the charge in real time.
When I asked about the order, she insisted I had ordered a giant and responded rudely. Instead of correcting the mistake, she said, “You know what, I’m gonna void your order,” and handed me a voided receipt—without any explanation or resolution. The entire interaction felt dismissive and unprofessional.
I expected transparency and courtesy, especially when dealing with payment confusion. I won’t be returning to this location, and I hope they improve their customer service and communication.
Service: 1
Prompt and speedy service. Food was delicious.
Atmosphere: 4
Food: 5
Service: 5
Food was good and order was accurate. Would have liked the drive thru to be just a little bit faster.
Atmosphere: 4
Food: 5
Service: 4
Top notch! They were very busy, yet worked as a team and hadany of us in n out quickly. It was refreshing.
Atmosphere: 5
Food: 5
Service: 5
Always amazing food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caesar Wrap, Turkey Tom, Cookies, Giant 10 Hunter’S Club, Bottled Water, Large Pesto Bowtie Pasta Salad, Real Potato Chips, Large Home Style Potato Salad, Giant 17 Ultimate Porker, Chocolate Chip Cookie, Italian Night Club, Original Roast, Giant 11 Country Club, Bootlegger Club, Big John, Smoked Ham Club
Ok why doesn't this location never has driver's for delivery ? It's annoying as hell and it seems as if it's on a regular basis then not having any delivery drivers, I've tried to order from them probably three times and again no delivery drivers, I'm not gonna pay extra for them to have Lyft or an Uber driver to deliver my food the last time I did that they kept taking it to the wrong address, apparently they don't really want service from the customers seeing they NEVER HAVE ANY DELIVERY DRIVERS,
Atmosphere: 2
Food: 4
Service: 2
Don’t order delivery from this location. They don’t have dedicated drivers!! Uber eats drivers will take forever, or steal your food!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Was in the drive thru waiting at the windows for over 15 minutes. There was no one inside ordering. Honk my horn and no one came to the window. Had to call the number to get assistance. Horrible service. Not going there anymore.
Service: 1
I've been sitting in the Drive-Thru for almost 20 minutes as I'm writing this. There were only four cars in front of me. One — ONE — has received their order and and moved on while the rest of us are trapped here. I don't know what the holdup is, but I do know this could be managed infinitely better. Never coming to this Jimmy John's again
Good food and very good service every time I've been at Madison Heights store
Food: 5
Service: 5
Recommended dishes: Italian Night Club
It’s been a while that I haven’t had a Jimmy John’s, so it was good to try it again. Tried this one as it was close to our location and the service was great, the food was perfect, with fresh ingredients, and I had an overall good experience.
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Smoked Ham Club
Waiter 25 minutes for a drive thru order. There was only one other car. Ridiculous!
Atmosphere: 1
Food: 3
Service: 1
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