There's a VERY clear reason why this "restaurant" is in the obvious dispare that it shows everyday! Let's start at the "management"....fact, managers are forced into the position, even when they don't want it. The "training" is absent!!!! The "bk standards" do NOT apply to anyone except the owner! I've been a witness to SEVERAL violations of "bk standards"!!!! The worst one was a few days ago when my "manager" (who admitted to not having any training) literally verbally threatened to have her boyfriend take care of me......because I wouldn't stay later! As true to "bk standards" this was all denied....yeah I just made this up!?!?!? They turned a blind eye to what they didn't want to confront and fired me! This is only the straw that broke me and my efforts that led to this point! There were many others that showed to be a cause of their "employee shortage"...let's explain WHY. BK doesn't provide the training they boast about! They don't value the employees they do have by forcing them to do the jobs of 3 or 4 employees, again with NO training for the "team member" OR the "management" effectively resulting in absolutely terrible work place and customer environment! Customers complain literally everyday! Employees complain everyday, and look at the way "management" handles things!!!! There's literally great employees, managers even, quitting left and right!!!! Why is there a "shortage"?????? I've witnessed bullying, swearing at employees by staff AND customers!!!! I in fact was cussed out horribly by a hangry customer for simply going on my break when they were waiting for their food for a very long time! I looked at my "manager" in disbelief....I literally had to tell her that this wasn't acceptable!?!?!? Another obvious reason for the shortage, they boast about "flexible hours", that's FALSE! They ignore your availability and schedule your shifts outside of your availability. Then there's the reality of them hiring ANY warm body to fill the slot REGARDLESS of the disabilities that bk is already aware of these employees having....effectively leaving each shift understaffed and still untrained! Resulting in 3 great employees quitting just days apart, for the SAME reason! Bk was made aware of everything....specifically kindra AND lisa were aware of the mess and they turned their back on us....so the "shortage" grows! Let's get into what REALLY matters....what your money is buying....lettuce that is well expired but we're told to use it anyway....bk standards VIOLATED by themselves! Tomatoes expired, fryers not properly cleaned due to employees wanting to go home, broilers cleaned the same way! The cooler and freezer have black mold. The sewage backs up into the food area. The tasks of keeping a sanitary environment is left out completely in a form of "cutting corners"! Just go in there and look....go in the bathrooms and look! This place is a health Hazzard at its core! Expecting you to accept their "apologies" over and over again, NOT holding themselves accountable for anything, assuming you'll be back tomorrow and the employee situation is still a huge problem, still getting worse!!!!! There's no place here for me to submit my pictures, but I have them and anyone is welcome to them! I as a customer do NOT recommend wasting your time, patience or money here!!!! As a past employee I absolutely would rather pick pop cans for a living than to endure the cancer that is destroying this "workplace".....you can be respected and valued more delivering newspapers!!!! It's not "your way" and you don't "rule"....just some feel-good lip service that you WILL regret after.
Atmosphere: 1
Food: 1
Service: 1
Lil Eagle
There were other people orders ahead of mine and one person said he has been waiting for over a half hour. I've been waiting for almost 20 minutes at this point and still no food.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: French Fries
Tom Verboczki
Let's explain exactly why there's an "employee shortage"....first, ask WHY are there great employees quitting left and right, literally 2 managers just had enough and walked out just before I was hired there. Now that I'm a new employee I'm shown training videos, and lots of them too, even how to properly wash and prep an onion....but anyway, what I witnessed is there's literally NO way that you can fail these "questions" because it won't accept your answer until you eventually pick the only remaining choice. Appearing as though you have "successfully completed" that part. On to the results of that fiasco....you get "completed" training that was never earned! Then you would assume that these "trained employees" would've learned something....but yet I witnessed a new employee get instructed by our MOD (manager on duty) sandy for this new guy to just wipe off used food trays instead of bringing them to the wash area to be properly washed, rinsed and sanitized per training videos, not to mention a little bit of common sense! But this "manager" sandy literally confronted ME about why she told the new guy to do that 🤔
Yeah, NO, "bk standards" very specifically trains you that if you see something, say something....I did....nothing was done! Kindra was made aware of all of these ridiculous situations and did nothing! Lisa was made aware of it too, same results. There's a VERY disturbing reason why there's a "shortage" and it's got NOTHING to do with not having enough employees....they actually expanded their hours because they had great guys to fill those hours....then "management" took over and literally drove 2 great employees to walk out AGAIN! One of them was a manager, a great asset to bk, but moving on.....there was ANOTHER manager (who admits to being forced into the position) reached out several times and literally was there when I went on my break and had quit by the time I came back....all of this is facts! Now we have lost so many, they're scrambling to fill these positions with anyone, in such desperation that those training videos aren't even a thing now! There's atleast 3 or 4 new employees that haven't seen the 1st video, let alone "completed" any of them to actually know what to do on the floor....resulting in the few left with training to guide the new employees through the chaotic and stressful environment! So, let's now discuss the problem with the "management" shortage, they lost all of the good ones they had! Well to fit the requirements of manager you have to be serv safe certified....keep in mind how many certificates are walking out the door! Now, the process to the certification is a little lengthy, a bit costly and not exactly easy to PASS (didn't say complete) so we need managers and fast! OK, one guy takes the test and fails....guess what literally happened next, kindra made absolutely sure that he didn't fail the test again....how do I know, because I am "certified" too. I sat at the computer and everytime I was going to click the wrong answer kindra would interrupt my pick until I picked the right one. So bk now has 2 new managers all certified and ready to go right? No, because I was literally thrown into MOD without any knowledge of duties or even my set of numbers to access anything....I was told to use another managers numbers 😲
Then comes along bk's idea of a solution....effectively resulting in more employees complaints and leaving. Her name is sandy, and she's admitted to not being trained and very stressed too. After SEVERAL incidents with sandy and other employees brings me to this point...I was literally threatened by her to "have her boyfriend take care of me" because I wouldn't stay later than I was scheduled to.
After reporting it to the police, kindra and lisa, they conclude that it didn't happen....I just suddenly made this all up AFTER I punched ou
alex henry
Placed a mobile order 2 hours before their posted hours said they closed and when I arrived they said they were closed and not serving mobile orders
Atmosphere: 3
Food: 3
Service: 1
Rast 811
Food is still good. Employees are pleasant and friendly. However there's just not enough of them. Is it really takes their drive-thru approximately 5 minutes per car so there's eight cars in front of you expect about a 20 minutes to 30 minute wait in line.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Flame Grilled Beef
Skye Ritchings
The drive-thru is always a 20-30 minute wait. There is no rush for people in the drive-thru and their menus never work. Would love to see either more people working or this place shut down. I can get food quicker at a sit down restaurant than this.
Service: 1
Reviewer586
Slowest service in history. 30-40 minute drive through wait if any cars are in front of you. 15 minutes if you are the only car.
Griffin Pepin
They are impossibly slow and there is not a cancel order option if you order through the app. Without fail I will wait 30 minutes every time I order.
Atmosphere: 1
Food: 3
Service: 1
Guy Marquette
In bad shape. Everything sticky, smells bad inside building. Stale bun, fries like oil hasn’t been changed in way too long. Just gross. Culture problem in that workplace.
Joseph Wilson
Took forever just to place my order and then longer to get it
I normally don't do fast food reviews as I figure your mileage may very. I've been here a number of times and the food is normally prepared fine, but this is probably the slowest fast food restaurant I have ever been to. I recently went for lunch and there were only 2 cars in front of me (dining room was closed for some reason). It took 25 minutes from ordering to get food. I only ordered 2 kids meals and 2 regular meals, so nothing out of the ordinary or required any special prep. It normally take a while like 10+ minutes but this one finally drove me to write a review. If you are looking for "fast food" I would not come here.
Atmosphere: 1
Food: 4
Service: 1
Meadow Pearce
Greg is a super nice guy :)
Riley Sanders
Had to wait 48min to get my meal at lunch and there was only 5 viehicals In front of me. Food was good,but don't come here for lunch.
Atmosphere: 3
Food: 3
Service: 1
Jessi H
We go to this location quite often and today's visit was the worst visit we have ever had. We went thru the drive thru and ordered out meals including a medium coke and a medium sprite. We got our drinks first. We noticed right away there is no ice in the drinks. They didn't have a sign and didn't inform us of this. Ok, no ice, we can deal. I taste my sprite and it tasted like water with the slightest bit of sprite mixed in. When they came back to the window to give us our food (which took much longer than usual), we mentioned the sprite tasted off. They said they would check it and get me a new one. Not long after, a lady (whom I have seen there before and was always pleasant to talk to) asked if we needed anything and we told her that they were check the Sprite. She then tells us that they don't have any ice right now so the drinks aren't going to tast the same. I then said I understood but it tastes like it was watered down. She interrupted me and offered a water or something else. I declined as I don't like bottled water and she interrupted me again to say that she tastes the Sprite herself and it was fine. I tries asking if I could get a Minute Maid lemonade and she kept interrupting me saying all the drinks would taste off. I again tried to say that the lemonade would taste better than the watered down Sprite. She didn't even finish listening to me and slammed the window shut and stormed away. We didn't even know if she was going to get me a different drink so we left. Normally, fountain pop without ice tastes stronger and sweeter, not weaker and watered down. After leaving, we found the fries were so salty we couldn't even eat them. Not even our toddler would eat many of them and she would normally eat as many as she could. We will no longer visit this establishment. I was so surprised and appalled by this employee as I have had many positive interactions with her in the past. However, the behavior exhibited by this employee was unprofessional and outright rude and our 11 yr old even said as much.
Atmosphere: 1
Food: 1
Service: 1
Craig Sanders
Had to wait 48min to get my meal at lunch and there was only 5 viehicals In front of me. Food was good,but don't come here for lunch.
There's a VERY clear reason why this "restaurant" is in the obvious dispare that it shows everyday! Let's start at the "management"....fact, managers are forced into the position, even when they don't want it. The "training" is absent!!!! The "bk standards" do NOT apply to anyone except the owner! I've been a witness to SEVERAL violations of "bk standards"!!!! The worst one was a few days ago when my "manager" (who admitted to not having any training) literally verbally threatened to have her boyfriend take care of me......because I wouldn't stay later!
As true to "bk standards" this was all denied....yeah I just made this up!?!?!?
They turned a blind eye to what they didn't want to confront and fired me!
This is only the straw that broke me and my efforts that led to this point! There were many others that showed to be a cause of their "employee shortage"...let's explain WHY. BK doesn't provide the training they boast about! They don't value the employees they do have by forcing them to do the jobs of 3 or 4 employees, again with NO training for the "team member" OR the "management" effectively resulting in absolutely terrible work place and customer environment! Customers complain literally everyday! Employees complain everyday, and look at the way "management" handles things!!!! There's literally great employees, managers even, quitting left and right!!!! Why is there a "shortage"?????? I've witnessed bullying, swearing at employees by staff AND customers!!!! I in fact was cussed out horribly by a hangry customer for simply going on my break when they were waiting for their food for a very long time! I looked at my "manager" in disbelief....I literally had to tell her that this wasn't acceptable!?!?!?
Another obvious reason for the shortage, they boast about "flexible hours", that's FALSE! They ignore your availability and schedule your shifts outside of your availability. Then there's the reality of them hiring ANY warm body to fill the slot REGARDLESS of the disabilities that bk is already aware of these employees having....effectively leaving each shift understaffed and still untrained! Resulting in 3 great employees quitting just days apart, for the SAME reason! Bk was made aware of everything....specifically kindra AND lisa were aware of the mess and they turned their back on us....so the "shortage" grows!
Let's get into what REALLY matters....what your money is buying....lettuce that is well expired but we're told to use it anyway....bk standards VIOLATED by themselves! Tomatoes expired, fryers not properly cleaned due to employees wanting to go home, broilers cleaned the same way! The cooler and freezer have black mold. The sewage backs up into the food area. The tasks of keeping a sanitary environment is left out completely in a form of "cutting corners"! Just go in there and look....go in the bathrooms and look! This place is a health Hazzard at its core! Expecting you to accept their "apologies" over and over again, NOT holding themselves accountable for anything, assuming you'll be back tomorrow and the employee situation is still a huge problem, still getting worse!!!!!
There's no place here for me to submit my pictures, but I have them and anyone is welcome to them!
I as a customer do NOT recommend wasting your time, patience or money here!!!! As a past employee I absolutely would rather pick pop cans for a living than to endure the cancer that is destroying this "workplace".....you can be respected and valued more delivering newspapers!!!!
It's not "your way" and you don't "rule"....just some feel-good lip service that you WILL regret after.
Atmosphere: 1
Food: 1
Service: 1
There were other people orders ahead of mine and one person said he has been waiting for over a half hour. I've been waiting for almost 20 minutes at this point and still no food.
Atmosphere: 5
Food: 4
Service: 1
Recommended dishes: French Fries
Let's explain exactly why there's an "employee shortage"....first, ask WHY are there great employees quitting left and right, literally 2 managers just had enough and walked out just before I was hired there. Now that I'm a new employee I'm shown training videos, and lots of them too, even how to properly wash and prep an onion....but anyway, what I witnessed is there's literally NO way that you can fail these "questions" because it won't accept your answer until you eventually pick the only remaining choice. Appearing as though you have "successfully completed" that part. On to the results of that fiasco....you get "completed" training that was never earned! Then you would assume that these "trained employees" would've learned something....but yet I witnessed a new employee get instructed by our MOD (manager on duty) sandy for this new guy to just wipe off used food trays instead of bringing them to the wash area to be properly washed, rinsed and sanitized per training videos, not to mention a little bit of common sense! But this "manager" sandy literally confronted ME about why she told the new guy to do that 🤔 Yeah, NO, "bk standards" very specifically trains you that if you see something, say something....I did....nothing was done! Kindra was made aware of all of these ridiculous situations and did nothing! Lisa was made aware of it too, same results. There's a VERY disturbing reason why there's a "shortage" and it's got NOTHING to do with not having enough employees....they actually expanded their hours because they had great guys to fill those hours....then "management" took over and literally drove 2 great employees to walk out AGAIN! One of them was a manager, a great asset to bk, but moving on.....there was ANOTHER manager (who admits to being forced into the position) reached out several times and literally was there when I went on my break and had quit by the time I came back....all of this is facts! Now we have lost so many, they're scrambling to fill these positions with anyone, in such desperation that those training videos aren't even a thing now! There's atleast 3 or 4 new employees that haven't seen the 1st video, let alone "completed" any of them to actually know what to do on the floor....resulting in the few left with training to guide the new employees through the chaotic and stressful environment! So, let's now discuss the problem with the "management" shortage, they lost all of the good ones they had! Well to fit the requirements of manager you have to be serv safe certified....keep in mind how many certificates are walking out the door! Now, the process to the certification is a little lengthy, a bit costly and not exactly easy to PASS (didn't say complete) so we need managers and fast! OK, one guy takes the test and fails....guess what literally happened next, kindra made absolutely sure that he didn't fail the test again....how do I know, because I am "certified" too. I sat at the computer and everytime I was going to click the wrong answer kindra would interrupt my pick until I picked the right one. So bk now has 2 new managers all certified and ready to go right? No, because I was literally thrown into MOD without any knowledge of duties or even my set of numbers to access anything....I was told to use another managers numbers 😲 Then comes along bk's idea of a solution....effectively resulting in more employees complaints and leaving. Her name is sandy, and she's admitted to not being trained and very stressed too. After SEVERAL incidents with sandy and other employees brings me to this point...I was literally threatened by her to "have her boyfriend take care of me" because I wouldn't stay later than I was scheduled to. After reporting it to the police, kindra and lisa, they conclude that it didn't happen....I just suddenly made this all up AFTER I punched ou
Placed a mobile order 2 hours before their posted hours said they closed and when I arrived they said they were closed and not serving mobile orders
Atmosphere: 3
Food: 3
Service: 1
Food is still good. Employees are pleasant and friendly. However there's just not enough of them. Is it really takes their drive-thru approximately 5 minutes per car so there's eight cars in front of you expect about a 20 minutes to 30 minute wait in line.
Atmosphere: 1
Food: 4
Service: 3
Recommended dishes: Flame Grilled Beef
The drive-thru is always a 20-30 minute wait. There is no rush for people in the drive-thru and their menus never work. Would love to see either more people working or this place shut down. I can get food quicker at a sit down restaurant than this.
Service: 1
Slowest service in history. 30-40 minute drive through wait if any cars are in front of you. 15 minutes if you are the only car.
They are impossibly slow and there is not a cancel order option if you order through the app. Without fail I will wait 30 minutes every time I order.
Atmosphere: 1
Food: 3
Service: 1
In bad shape.
Everything sticky, smells bad inside building.
Stale bun, fries like oil hasn’t been changed in way too long.
Just gross. Culture problem in that workplace.
Took forever just to place my order and then longer to get it
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
I normally don't do fast food reviews as I figure your mileage may very. I've been here a number of times and the food is normally prepared fine, but this is probably the slowest fast food restaurant I have ever been to. I recently went for lunch and there were only 2 cars in front of me (dining room was closed for some reason). It took 25 minutes from ordering to get food. I only ordered 2 kids meals and 2 regular meals, so nothing out of the ordinary or required any special prep. It normally take a while like 10+ minutes but this one finally drove me to write a review. If you are looking for "fast food" I would not come here.
Atmosphere: 1
Food: 4
Service: 1
Greg is a super nice guy :)
Had to wait 48min to get my meal at lunch and there was only 5 viehicals In front of me. Food was good,but don't come here for lunch.
Atmosphere: 3
Food: 3
Service: 1
We go to this location quite often and today's visit was the worst visit we have ever had. We went thru the drive thru and ordered out meals including a medium coke and a medium sprite. We got our drinks first. We noticed right away there is no ice in the drinks. They didn't have a sign and didn't inform us of this. Ok, no ice, we can deal. I taste my sprite and it tasted like water with the slightest bit of sprite mixed in. When they came back to the window to give us our food (which took much longer than usual), we mentioned the sprite tasted off. They said they would check it and get me a new one. Not long after, a lady (whom I have seen there before and was always pleasant to talk to) asked if we needed anything and we told her that they were check the Sprite. She then tells us that they don't have any ice right now so the drinks aren't going to tast the same. I then said I understood but it tastes like it was watered down. She interrupted me and offered a water or something else. I declined as I don't like bottled water and she interrupted me again to say that she tastes the Sprite herself and it was fine. I tries asking if I could get a Minute Maid lemonade and she kept interrupting me saying all the drinks would taste off. I again tried to say that the lemonade would taste better than the watered down Sprite. She didn't even finish listening to me and slammed the window shut and stormed away. We didn't even know if she was going to get me a different drink so we left. Normally, fountain pop without ice tastes stronger and sweeter, not weaker and watered down. After leaving, we found the fries were so salty we couldn't even eat them. Not even our toddler would eat many of them and she would normally eat as many as she could. We will no longer visit this establishment. I was so surprised and appalled by this employee as I have had many positive interactions with her in the past. However, the behavior exhibited by this employee was unprofessional and outright rude and our 11 yr old even said as much.
Atmosphere: 1
Food: 1
Service: 1
Had to wait 48min to get my meal at lunch and there was only 5 viehicals In front of me. Food was good,but don't come here for lunch.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Double Whopper, French Fries
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