My drink was filled with so much ice I couldn’t put my straw down, worker was snarky.
Atmosphere: 1
Food: 1
Service: 1
Isabelle Martin
Food was good, drinks were fine. Wanted to do the 6$ meal deal and they were out of hash browns. I told them I’ll just do it and they don’t have to give me the hash browns since it’s cheaper. They told me it wasn’t possible and made me get them seperate. It was not my fault they were out of an item and should still have been able to honor the deal.
Atmosphere: 3
Food: 5
Service: 1
Michelle Justa
I love Dunkin! But lately things have been hit or miss. I get avocado toast almost every time I go and today the toast was burnt. Whomever made could easily see it was burnt. I have had it in the past bacon left off or when I’ve added an egg the egg wasn’t added on top. The staff is always nice but the food quality is going down fast.
Atmosphere: 5
Food: 4
Service: 5
Hailey LaCombe
Edit: GM reached out and has made the situation aware to team. :) I wasn’t going to write a review but after seeing the other reviews, I feel it needs to be said as I worked in the food industry for half a decade and this could have been serious. Today I went through the drive thru to pick up my mobile order. I got a bottle of water and a $6 meal. The meal was perfect, however, I noticed once I pulled away, when I went to open the water bottle, it had already been open and did not “crack” like a sealed bottle. As I inspected closer, I realized there was food all over the rim of the bottle. The girl at the window had taken the bottle from somewhere below the register at the window, I figured maybe there was a refrigerator or something below the register for easy access to bottled drinks. However, when I went back around and told the girl, she said she would grab a new one and walked all the way to the other side of the store to grab a new bottle. I fear the bottle she gave me originally was an employees personal water that they had already taken a drink out of as the water level was slightly lower than the sealed one I received as a replacement. She said she was sorry about the situation and I do understand things happen but this was a little disturbing to me. I was very close to drinking out of a strangers opened, partially consumed drink. I just hope this hasn’t happened to any customers that didn’t end up noticing. :(
MTGUNVEILED
My Mom and I went in today 9/16/25 for a coffee, donut and hash browns. For two coffees, two donuts and two hash browns it was only $12! And we tipped as well for the excellent service.
Very clean inside and a fun atmosphere.
We will be back!
Atmosphere: 5
Food: 5
Service: 5
Amber N
I really hope the GM talks with their drive thru staff about the attitude they give paying customers for simple questions they are asking. I had quite the order today 8/31/2025 and ended up leaving at not only my interaction with the young lady at the drive thru but also overhearing the 2 people in front of me. Being busy doesn't give your employees a right to represent your business in that manner.
Scotty Griffith
Came in today yo order a simple coffee and was told to hold on lady cursing put her hand up in my face and told me to calm down then after that she could not ring up my order and told me to just make my order on the touch screen after 3 attemps3to take my orderi just walked out never have I ever been treated by this company like this before. Customer next to me had same issues we just left. Very unsatisfied.
Atmosphere: 5
Food: 1
Service: 1
Destiney Gutierrez
After reading the reviews, I can see why people recommend not going to this Dunkin. If you’re a teenager or a young adult working here you need to get better at customer service and you should also work on some communication skills. Yall are rude for no reason. Everyone makes mistakes and I understand that but you need to have a better attitude about how you approach things when working in a food establishment. And if you don’t like your job leave it cuz there is no need to have an attitude when customers are just trying to get an order correct. I’ll never be going back there again.
Sarah Fox
Staff was not communicating with each other. Order was messed up. The forgot a drink and our hot food came out before our donuts.
Mark
Paid extra for cheese that I did not get. Read the ticket that YOU taped to my bag! Ordered bagel bites...they were still partially frozen. Service was not with a smile. Won't go back!
As a part of the management team of a local restaurant I know how vital reviews are. I strongly dislike writing negative reviews as a result. However this morning I had an extremely unfortunate interaction with the young staff of this restaurant.
Our drinks were made incorrectly. That’s normally no issue. Carmel frozen coffee. Not the Carmel Craze. I was told you want it remade. Yes. It’s the same exactly she stated.… I said- well not exactly, the topping is cinnamon and my daughter has a strong preference to avoid that spice.
The attitude that was given to me after that was so abominable. She tossed the drink back at us and said keep it… sneered and started complaining to the rest of the staff who then proceeded to give us rude glances. Asked to pull around to the front. Thanked her when she delivered the new beverage and she just walked away.
Customer service is the beating heart of a businesses success. A happy guests the only desirable out come.
I’ve been purchasing beverages from this establishment since the day they opened. No longer. Starbucks might be a bit more expensive… but at least the employees are pleasant and accommodating.
If your are a manager reading this you need to have a meeting. Your young ladies are driving your guest to other haunts with their utter lack of communication and kindness.
Service: 1
Howard Twardokus
Good donuts, great service
Food: 5
Service: 5
Mary Beth Trickey
I ordered an iced latte and I picked out some donuts something else I can't remember what it was. The girl behind the counter gave me a hot latte I didn't bother even saying anything to her because she had an attitude already. Outside was another lady with her daughter and said wow these people have no idea what it is to be nice to their patrons. I agreed with her wholeheartedly I probably won't ever go back there again. Too much Attitude And they don't care What they're even Told when you place an order. Very disappointed. I should have called the management but I figured I don't really care because I'm not ever ever going to go there again
Atmosphere: 3
Food: 3
Service: 3
wookie chick
Super friendly staff....donuts were amazing, kids loved it. Decor was awesome. Had a great time.
Atmosphere: 5
Food: 5
Service: 5
Kane Mager
I ordered avocado toast and they crumbled up less than one piece of bacon. It looked like the bottom of the bin of bacon. It was gross, but I love avocado toast.
My drink was filled with so much ice I couldn’t put my straw down, worker was snarky.
Atmosphere: 1
Food: 1
Service: 1
Food was good, drinks were fine. Wanted to do the 6$ meal deal and they were out of hash browns. I told them I’ll just do it and they don’t have to give me the hash browns since it’s cheaper. They told me it wasn’t possible and made me get them seperate. It was not my fault they were out of an item and should still have been able to honor the deal.
Atmosphere: 3
Food: 5
Service: 1
I love Dunkin! But lately things have been hit or miss. I get avocado toast almost every time I go and today the toast was burnt. Whomever made could easily see it was burnt. I have had it in the past bacon left off or when I’ve added an egg the egg wasn’t added on top. The staff is always nice but the food quality is going down fast.
Atmosphere: 5
Food: 4
Service: 5
Edit: GM reached out and has made the situation aware to team. :) I wasn’t going to write a review but after seeing the other reviews, I feel it needs to be said as I worked in the food industry for half a decade and this could have been serious. Today I went through the drive thru to pick up my mobile order. I got a bottle of water and a $6 meal. The meal was perfect, however, I noticed once I pulled away, when I went to open the water bottle, it had already been open and did not “crack” like a sealed bottle. As I inspected closer, I realized there was food all over the rim of the bottle. The girl at the window had taken the bottle from somewhere below the register at the window, I figured maybe there was a refrigerator or something below the register for easy access to bottled drinks. However, when I went back around and told the girl, she said she would grab a new one and walked all the way to the other side of the store to grab a new bottle. I fear the bottle she gave me originally was an employees personal water that they had already taken a drink out of as the water level was slightly lower than the sealed one I received as a replacement. She said she was sorry about the situation and I do understand things happen but this was a little disturbing to me. I was very close to drinking out of a strangers opened, partially consumed drink. I just hope this hasn’t happened to any customers that didn’t end up noticing. :(
My Mom and I went in today 9/16/25 for a coffee, donut and hash browns. For two coffees, two donuts and two hash browns it was only $12! And we tipped as well for the excellent service.
Very clean inside and a fun atmosphere.
We will be back!
Atmosphere: 5
Food: 5
Service: 5
I really hope the GM talks with their drive thru staff about the attitude they give paying customers for simple questions they are asking. I had quite the order today 8/31/2025 and ended up leaving at not only my interaction with the young lady at the drive thru but also overhearing the 2 people in front of me. Being busy doesn't give your employees a right to represent your business in that manner.
Came in today yo order a simple coffee and was told to hold on lady cursing put her hand up in my face and told me to calm down then after that she could not ring up my order and told me to just make my order on the touch screen after 3 attemps3to take my orderi just walked out never have I ever been treated by this company like this before. Customer next to me had same issues we just left. Very unsatisfied.
Atmosphere: 5
Food: 1
Service: 1
After reading the reviews, I can see why people recommend not going to this Dunkin. If you’re a teenager or a young adult working here you need to get better at customer service and you should also work on some communication skills. Yall are rude for no reason. Everyone makes mistakes and I understand that but you need to have a better attitude about how you approach things when working in a food establishment. And if you don’t like your job leave it cuz there is no need to have an attitude when customers are just trying to get an order correct. I’ll never be going back there again.
Staff was not communicating with each other. Order was messed up. The forgot a drink and our hot food came out before our donuts.
Paid extra for cheese that I did not get. Read the ticket that YOU taped to my bag! Ordered bagel bites...they were still partially frozen. Service was not with a smile. Won't go back!
Restaurantji Recommends
7/12 8 a.m.
As a part of the management team of a local restaurant I know how vital reviews are. I strongly dislike writing negative reviews as a result. However this morning I had an extremely unfortunate interaction with the young staff of this restaurant.
Our drinks were made incorrectly. That’s normally no issue. Carmel frozen coffee. Not the Carmel Craze. I was told you want it remade. Yes. It’s the same exactly she stated.… I said- well not exactly, the topping is cinnamon and my daughter has a strong preference to avoid that spice.
The attitude that was given to me after that was so abominable. She tossed the drink back at us and said keep it… sneered and started complaining to the rest of the staff who then proceeded to give us rude glances. Asked to pull around to the front. Thanked her when she delivered the new beverage and she just walked away.
Customer service is the beating heart of a businesses success. A happy guests the only desirable out come.
I’ve been purchasing beverages from this establishment since the day they opened. No longer. Starbucks might be a bit more expensive… but at least the employees are pleasant and accommodating.
If your are a manager reading this you need to have a meeting. Your young ladies are driving your guest to other haunts with their utter lack of communication and kindness.
Service: 1
Good donuts, great service
Food: 5
Service: 5
I ordered an iced latte and I picked out some donuts something else I can't remember what it was. The girl behind the counter gave me a hot latte I didn't bother even saying anything to her because she had an attitude already. Outside was another lady with her daughter and said wow these people have no idea what it is to be nice to their patrons. I agreed with her wholeheartedly I probably won't ever go back there again. Too much Attitude And they don't care What they're even Told when you place an order. Very disappointed. I should have called the management but I figured I don't really care because I'm not ever ever going to go there again
Atmosphere: 3
Food: 3
Service: 3
Super friendly staff....donuts were amazing, kids loved it. Decor was awesome. Had a great time.
Atmosphere: 5
Food: 5
Service: 5
I ordered avocado toast and they crumbled up less than one piece of bacon. It looked like the bottom of the bin of bacon. It was gross, but I love avocado toast.
Atmosphere: 3
Food: 1
Service: 4
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