Paid extra for cheese that I did not get. Read the ticket that YOU taped to my bag! Ordered bagel bites...they were still partially frozen. Service was not with a smile. Won't go back!
Amber Saint Antoine
7/12 8 a.m.
As a part of the management team of a local restaurant I know how vital reviews are. I strongly dislike writing negative reviews as a result. However this morning I had an extremely unfortunate interaction with the young staff of this restaurant.
Our drinks were made incorrectly. That’s normally no issue. Carmel frozen coffee. Not the Carmel Craze. I was told you want it remade. Yes. It’s the same exactly she stated.… I said- well not exactly, the topping is cinnamon and my daughter has a strong preference to avoid that spice.
The attitude that was given to me after that was so abominable. She tossed the drink back at us and said keep it… sneered and started complaining to the rest of the staff who then proceeded to give us rude glances. Asked to pull around to the front. Thanked her when she delivered the new beverage and she just walked away.
Customer service is the beating heart of a businesses success. A happy guests the only desirable out come.
I’ve been purchasing beverages from this establishment since the day they opened. No longer. Starbucks might be a bit more expensive… but at least the employees are pleasant and accommodating.
If your are a manager reading this you need to have a meeting. Your young ladies are driving your guest to other haunts with their utter lack of communication and kindness.
Service: 1
Howard Twardokus
Good donuts, great service
Food: 5
Service: 5
Mary Beth Trickey
I ordered an iced latte and I picked out some donuts something else I can't remember what it was. The girl behind the counter gave me a hot latte I didn't bother even saying anything to her because she had an attitude already. Outside was another lady with her daughter and said wow these people have no idea what it is to be nice to their patrons. I agreed with her wholeheartedly I probably won't ever go back there again. Too much Attitude And they don't care What they're even Told when you place an order. Very disappointed. I should have called the management but I figured I don't really care because I'm not ever ever going to go there again
Atmosphere: 3
Food: 3
Service: 3
wookie chick
Super friendly staff....donuts were amazing, kids loved it. Decor was awesome. Had a great time.
Atmosphere: 5
Food: 5
Service: 5
Kane Mager
I ordered avocado toast and they crumbled up less than one piece of bacon. It looked like the bottom of the bin of bacon. It was gross, but I love avocado toast.
Atmosphere: 3
Food: 1
Service: 4
Melissa
Pistachio iced latte!!
Atmosphere: 5
Food: 5
Service: 5
Ella Neu
Year ago my mom waited for 40 minutes for her order that the workers never even bothered to look at
Atmosphere: 1
Food: 1
Service: 1
Mark Boston-Marsh
Unnecessarily rude and condescending, it's not the customers fault your team doesn't show up to work, you need to remember, the customer pays your pay check. Maybe your team environment needs to be improved so that people want to come to work. Either way I'll be taking my business to a company that makes me feel valued.
Atmosphere: 1
Food: 2
Service: 1
R Bruce Pierce
Mediocre donuts and coffee. Hi price for product. Acceptable only.
This was the second time I've tried to purchase food and coffee but both times the dining room has been locked with no sign to indicate so. Today at 1:30pm I was walking to enter when an employee entered just ahead of me then pulled the door shut and locked the it behind her. I asked for an explanation but was ignored. I went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Molly Katherine
I always put in a mobile order ahead of time, always order less or no ice, and most of the time I pay the extra dollar for cold foam on top. I've had to remind them 4 or 5 times that I ordered cold foam. I paid a whole dollar for that. This last time though really irritated me. I ordered my drink with cold foam and less ice, had to ask for the foam. NBD until I watched her pour out a quarter of my drink, add MORE ice, and then the cold foam. So she came back with a cup full of ice with the foam. I ordered less ice, I really only want like a small scoop. I hate being difficult and felt awful being the difficult one to have them remake my drink, but come on, read the mobile orders and make them correctly. This has happened so many times now. They just dump your drink out when they forget foam and if they dump out too much they just.. add more ice so you ultimately get less of the already overpriced drink that your paying for. No thank you, that's why I order with light ice. I don't want to pay for mostly ice.
Atmosphere: 3
Food: 4
Service: 2
emily lee
Really great service! I loved my coffee and I usually don't go to dunkin but definitely will be back! Also the girl working drive thru this morning was so sweet and patient! 5:40am 12/13
Food: 5
Service: 5
Recommended dishes: Donuts
Brad Wadeen
Everytime I've gone the staff has also gone above and be beyond. I try something new every time and it's all been good!
Food: 5
Service: 5
Michael Czenkus
My first ever visit there this morning wasn't great. Probably won't return but Hashbrowns and sandwiches were very cold. Otherwise clean restaurant. Just a bummer of a first ever visit.
Paid extra for cheese that I did not get. Read the ticket that YOU taped to my bag! Ordered bagel bites...they were still partially frozen. Service was not with a smile. Won't go back!
7/12 8 a.m.
As a part of the management team of a local restaurant I know how vital reviews are. I strongly dislike writing negative reviews as a result. However this morning I had an extremely unfortunate interaction with the young staff of this restaurant.
Our drinks were made incorrectly. That’s normally no issue. Carmel frozen coffee. Not the Carmel Craze. I was told you want it remade. Yes. It’s the same exactly she stated.… I said- well not exactly, the topping is cinnamon and my daughter has a strong preference to avoid that spice.
The attitude that was given to me after that was so abominable. She tossed the drink back at us and said keep it… sneered and started complaining to the rest of the staff who then proceeded to give us rude glances. Asked to pull around to the front. Thanked her when she delivered the new beverage and she just walked away.
Customer service is the beating heart of a businesses success. A happy guests the only desirable out come.
I’ve been purchasing beverages from this establishment since the day they opened. No longer. Starbucks might be a bit more expensive… but at least the employees are pleasant and accommodating.
If your are a manager reading this you need to have a meeting. Your young ladies are driving your guest to other haunts with their utter lack of communication and kindness.
Service: 1
Good donuts, great service
Food: 5
Service: 5
I ordered an iced latte and I picked out some donuts something else I can't remember what it was. The girl behind the counter gave me a hot latte I didn't bother even saying anything to her because she had an attitude already. Outside was another lady with her daughter and said wow these people have no idea what it is to be nice to their patrons. I agreed with her wholeheartedly I probably won't ever go back there again. Too much Attitude And they don't care What they're even Told when you place an order. Very disappointed. I should have called the management but I figured I don't really care because I'm not ever ever going to go there again
Atmosphere: 3
Food: 3
Service: 3
Super friendly staff....donuts were amazing, kids loved it. Decor was awesome. Had a great time.
Atmosphere: 5
Food: 5
Service: 5
I ordered avocado toast and they crumbled up less than one piece of bacon. It looked like the bottom of the bin of bacon. It was gross, but I love avocado toast.
Atmosphere: 3
Food: 1
Service: 4
Pistachio iced latte!!
Atmosphere: 5
Food: 5
Service: 5
Year ago my mom waited for 40 minutes for her order that the workers never even bothered to look at
Atmosphere: 1
Food: 1
Service: 1
Unnecessarily rude and condescending, it's not the customers fault your team doesn't show up to work, you need to remember, the customer pays your pay check. Maybe your team environment needs to be improved so that people want to come to work. Either way I'll be taking my business to a company that makes me feel valued.
Atmosphere: 1
Food: 2
Service: 1
Mediocre donuts and coffee. Hi price for product. Acceptable only.
Restaurantji Recommends
This was the second time I've tried to purchase food and coffee but both times the dining room has been locked with no sign to indicate so. Today at 1:30pm I was walking to enter when an employee entered just ahead of me then pulled the door shut and locked the it behind her. I asked for an explanation but was ignored. I went elsewhere.
Atmosphere: 1
Food: 1
Service: 1
I always put in a mobile order ahead of time, always order less or no ice, and most of the time I pay the extra dollar for cold foam on top. I've had to remind them 4 or 5 times that I ordered cold foam. I paid a whole dollar for that. This last time though really irritated me. I ordered my drink with cold foam and less ice, had to ask for the foam. NBD until I watched her pour out a quarter of my drink, add MORE ice, and then the cold foam. So she came back with a cup full of ice with the foam. I ordered less ice, I really only want like a small scoop. I hate being difficult and felt awful being the difficult one to have them remake my drink, but come on, read the mobile orders and make them correctly. This has happened so many times now. They just dump your drink out when they forget foam and if they dump out too much they just.. add more ice so you ultimately get less of the already overpriced drink that your paying for. No thank you, that's why I order with light ice. I don't want to pay for mostly ice.
Atmosphere: 3
Food: 4
Service: 2
Really great service! I loved my coffee and I usually don't go to dunkin but definitely will be back! Also the girl working drive thru this morning was so sweet and patient! 5:40am 12/13
Food: 5
Service: 5
Recommended dishes: Donuts
Everytime I've gone the staff has also gone above and be beyond. I try something new every time and it's all been good!
Food: 5
Service: 5
My first ever visit there this morning wasn't great. Probably won't return but Hashbrowns and sandwiches were very cold.
Otherwise clean restaurant. Just a bummer of a first ever visit.
Atmosphere: 4
Food: 1
Service: 2
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