Will not go back. Was told 40 minutes to and hour wait. Waited over an hour and was told we would get the table getting cleared. After 10 more minutes I asked about the empty table and was told it was saved now for a reservation. Horrible customer service. Will not go back
Service: 1
Megan
We visited this past Sunday and our food was exceptional as always, but the best part of our evening was our server. She had only just started but was kind, helpful, attentive, friendly and the sweetest. Absolutely awesome young lady, thank you Bella!!!
Atmosphere: 5
Food: 5
Service: 5
Luis R
Great food and great service
Brandon Wright
Over the past 20 years and countless visits, this is still in my top 5 favorite places to eat. Always delicious, Never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Timothy Kanaan
Poor customer service especially from the owner.
This morning, my wife tried calling several times to place a pickup order for later today, but the line was busy each time. I tried as well and got the same result. When I checked their website, I noticed that their posted Saturday hours are 3:00 PM to 9:00 PM, so I assumed they simply weren’t open yet.
I waited until 3:10 PM to call back and place the order. At that point, I was told they were scheduling pickup orders for 8:00 PM. Since they had only been open for about 10 minutes, I asked for clarification. The employee explained that they begin taking phone orders at 8:00 AM, even though they don’t open their doors until 3:00 PM. There is no mention of this on their website—only their regular business hours are listed.
Because 8:00 PM was too late for us, I declined to place the order. I then called back to speak with a manager, as I wanted to share my concerns about the lack of communication. I made it clear that I wasn’t looking for special treatment, but simply wanted to point out what seems like a customer service issue—there’s currently no way for customers to know that orders begin being accepted at 8:00 AM.
I was connected with the owner and explained the situation. He did say they would consider adding this information to the website, but he didn’t seem particularly interested in the feedback. When I asked how customers are supposed to know about the early ordering policy, he responded that people typically find out when they encounter the same issue and are told “for future reference.”
Atmosphere: 2
Food: 3
Service: 1
Ally Hammond
Loveeee this place and the veggie options!
Atmosphere: 5
Food: 5
Service: 5
Brad Sperry
Heard about this place for years. Finally went. Exceeded high expectations. We expected good food... But Amanda the waitress... Incredible! Not often do I find a full package restaurant like this. A+ We will be back!!
Atmosphere: 5
Food: 5
Service: 5
FellsWife Rose
It was so good! I am addicted to their shoyun sauce and udin noodles!
Atmosphere: 5
Food: 5
Service: 5
Sherry
Long time favorite among people who know it's there. Food is delicious, reasonably priced, presentation is lovely and the service is top-notch with a smile! Recommend making reservations or going during off hours, of which there aren't many 😊.
Atmosphere: 4
Food: 5
Service: 5
Carlisle Cain
Came back out to kalamazoo Michigan for a work trip. And I had to stop by here for lunch. I have been all around the US and this is hands down my favorite Chinese food restaurant. Its honestly probably in my top 5 food restaurants I have been to. I lived in michigan for a short time and was my favorite spot. It was so good getting the Mongolian beef. Just as wonderful as I remembered.
Dropped in a few months ago. Empty restaurant. Was told no service..they were transitioning from lunch to dinner...🤔 This is not reflected on their website. Disappointed
Atmosphere: 5
Food: 5
Service: 2
Megan Burtch
If I could afford it I would eat at this place everyday!
Atmosphere: 5
Food: 5
Service: 5
Amber Smith
I used to come to Chinn Chinn’s once a week when I lived here over 20 years ago. Now we come back once a year when we visit the family. Amazing and consistent food with amazing tofu veggie and meat options. If you haven’t been here- you need to go!
Will not go back. Was told 40 minutes to and hour wait. Waited over an hour and was told we would get the table getting cleared. After 10 more minutes I asked about the empty table and was told it was saved now for a reservation. Horrible customer service. Will not go back
Service: 1
We visited this past Sunday and our food was exceptional as always, but the best part of our evening was our server. She had only just started but was kind, helpful, attentive, friendly and the sweetest. Absolutely awesome young lady, thank you Bella!!!
Atmosphere: 5
Food: 5
Service: 5
Great food and great service
Over the past 20 years and countless visits, this is still in my top 5 favorite places to eat. Always delicious, Never disappointed.
Atmosphere: 5
Food: 5
Service: 5
Poor customer service especially from the owner.
This morning, my wife tried calling several times to place a pickup order for later today, but the line was busy each time. I tried as well and got the same result. When I checked their website, I noticed that their posted Saturday hours are 3:00 PM to 9:00 PM, so I assumed they simply weren’t open yet.
I waited until 3:10 PM to call back and place the order. At that point, I was told they were scheduling pickup orders for 8:00 PM. Since they had only been open for about 10 minutes, I asked for clarification. The employee explained that they begin taking phone orders at 8:00 AM, even though they don’t open their doors until 3:00 PM. There is no mention of this on their website—only their regular business hours are listed.
Because 8:00 PM was too late for us, I declined to place the order. I then called back to speak with a manager, as I wanted to share my concerns about the lack of communication. I made it clear that I wasn’t looking for special treatment, but simply wanted to point out what seems like a customer service issue—there’s currently no way for customers to know that orders begin being accepted at 8:00 AM.
I was connected with the owner and explained the situation. He did say they would consider adding this information to the website, but he didn’t seem particularly interested in the feedback. When I asked how customers are supposed to know about the early ordering policy, he responded that people typically find out when they encounter the same issue and are told “for future reference.”
Atmosphere: 2
Food: 3
Service: 1
Loveeee this place and the veggie options!
Atmosphere: 5
Food: 5
Service: 5
Heard about this place for years. Finally went. Exceeded high expectations. We expected good food... But Amanda the waitress... Incredible! Not often do I find a full package restaurant like this. A+ We will be back!!
Atmosphere: 5
Food: 5
Service: 5
It was so good! I am addicted to their shoyun sauce and udin noodles!
Atmosphere: 5
Food: 5
Service: 5
Long time favorite among people who know it's there. Food is delicious, reasonably priced, presentation is lovely and the service is top-notch with a smile! Recommend making reservations or going during off hours, of which there aren't many 😊.
Atmosphere: 4
Food: 5
Service: 5
Came back out to kalamazoo Michigan for a work trip. And I had to stop by here for lunch. I have been all around the US and this is hands down my favorite Chinese food restaurant. Its honestly probably in my top 5 food restaurants I have been to. I lived in michigan for a short time and was my favorite spot. It was so good getting the Mongolian beef. Just as wonderful as I remembered.
Atmosphere: 5
Food: 5
Service: 5
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Atmosphere: 5
Food: 5
Service: 5
Dropped in a few months ago. Empty restaurant. Was told no service..they were transitioning from lunch to dinner...🤔 This is not reflected on their website.
Disappointed
Atmosphere: 5
Food: 5
Service: 2
If I could afford it I would eat at this place everyday!
Atmosphere: 5
Food: 5
Service: 5
I used to come to Chinn Chinn’s once a week when I lived here over 20 years ago. Now we come back once a year when we visit the family. Amazing and consistent food with amazing tofu veggie and meat options. If you haven’t been here- you need to go!
Atmosphere: 5
Food: 5
Service: 5
Mongolian beef is amazing!
Atmosphere: 5
Food: 5
Service: 5
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