Placed and online order at 2pm to pick up at 445pm, git to the location and they told me I had to wait an additional 30 to 45 minutes. Asked why and they told me there wa a mass order drop, what? How do people place grand orders at 12 or 2 for pickup at around 5pm not get made. Never again Papa John's.
Service: 1
Joshua Yeakey
Fast and affordable. But to fast my Za was limp. Taste great just needed 5 more mins in oven.
Atmosphere: 4
Food: 3
Service: 4
Kb R
Maybe if the manager, in a greasy orange shirt, paid more attention to the paying customers' food vs. making his own, I'd have the food I ordered, and not an extra thing of breadsticks. Not even worth trying to get my wings or ask why my pizza is raw. Already took too long.
Atmosphere: 1
Food: 1
Service: 1
Joel
Love the well done pizza. Pizza Hut has taken a dive in quality so papa John’s has been my go to and they have not disappointed
Atmosphere: 5
Food: 5
Service: 5
William Hays Watson
Solid Papa Johns. Pizza is consistently made well/baked well. Generous with toppings. Usually ready on time...if not, only buy a few minutes. Strongly recommend if you live near Mattawan.
Atmosphere: 4
Food: 5
Service: 5
Jaxin Lovorn
Papa John’s has taken a huge dive in quality recently. The garlic breadstick barely get any garlic sauce on them now, some of them were completely dry. It was also just served on tinfoil instead of the usual piece cardboard that can hold all the garlic sauce. Food has just slowly taste like it is more artificial. So much for “better ingredients.” Papa john’s used to be good but I’m just going to the Pizza Hut across the highway from now on.
Staff and delivery are always friendly. Corporate just needs to stop trying to save a dollar whenever they can just to please shareholders.
Atmosphere: 2
Food: 1
Service: 4
Travis Bluhm
Best Papa John’s pizza I have ever had! Drive the extra few miles from Kalamazoo to get a pizza from this location. Other comments on here are petty, mistakes happen and I’m sure management more than made up for the errors.
Atmosphere: 5
Food: 5
Service: 5
SHARLEE TAYLOR
I paid $1.90 each for “pizza cups” which were half full. Are you kidding me? If they were full I’d be ok with it. You had one shot to earn my “once a week we buy pizza” business. Never again will I purchase pizza from you all.
Atmosphere: 3
Food: 4
Service: 4
Darcy Munro
Late on the time of delivery.!!
Service: 1
Levi Vestrand
What a garbage establishment. They canceled my order 3 times and then when I called said they did it by mistake. The next I ordered it said it was 5 minutes away and then guess what...canceled. It was too late to even leave work and get food at that point. I love ordering two hours in advance only for it to get canceled 5 minutes before the delivery time. Do not give these professional scammers your money. Used to love it but it has been an absolute joke the passed year or so.
HORRIBLE, HORRIBLE CUSTOMER SERVICE I'VE EVER DELT WITH! Do yourself a favor and go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Ashzaroth Mathews
Had to wait 45 minutes after my p ick up.time to get my food.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Garlic Knots
Audrey Thompson
Every single time I have ordered, something has been wrong. Once, my pizza had at least a full cup of jalapenos on it. Another time it was burned to a charcoal crisp. Another time it was raw. This time it took so long to be delivered that it's far outside a food safe temperature. So over this. Will not order again.
Atmosphere: 2
Food: 1
Service: 2
Aivars O'Shea
If you come down here and order or have any issues make sure you talk to Janice! She is AMAZING! BEST manager as of yet in that store! She deserves every tip you can give and a pay raise!
Atmosphere: 5
Food: 5
Service: 5
Brandon Prater
The fact that every Papa John's I go to seems to be extremely short staffed says a lot about the way that they run. Not worth the wait.
Placed and online order at 2pm to pick up at 445pm, git to the location and they told me I had to wait an additional 30 to 45 minutes. Asked why and they told me there wa a mass order drop, what? How do people place grand orders at 12 or 2 for pickup at around 5pm not get made. Never again Papa John's.
Service: 1
Fast and affordable. But to fast my Za was limp. Taste great just needed 5 more mins in oven.
Atmosphere: 4
Food: 3
Service: 4
Maybe if the manager, in a greasy orange shirt, paid more attention to the paying customers' food vs. making his own, I'd have the food I ordered, and not an extra thing of breadsticks. Not even worth trying to get my wings or ask why my pizza is raw. Already took too long.
Atmosphere: 1
Food: 1
Service: 1
Love the well done pizza. Pizza Hut has taken a dive in quality so papa John’s has been my go to and they have not disappointed
Atmosphere: 5
Food: 5
Service: 5
Solid Papa Johns. Pizza is consistently made well/baked well. Generous with toppings. Usually ready on time...if not, only buy a few minutes. Strongly recommend if you live near Mattawan.
Atmosphere: 4
Food: 5
Service: 5
Papa John’s has taken a huge dive in quality recently. The garlic breadstick barely get any garlic sauce on them now, some of them were completely dry. It was also just served on tinfoil instead of the usual piece cardboard that can hold all the garlic sauce. Food has just slowly taste like it is more artificial. So much for “better ingredients.” Papa john’s used to be good but I’m just going to the Pizza Hut across the highway from now on.
Staff and delivery are always friendly. Corporate just needs to stop trying to save a dollar whenever they can just to please shareholders.
Atmosphere: 2
Food: 1
Service: 4
Best Papa John’s pizza I have ever had! Drive the extra few miles from Kalamazoo to get a pizza from this location. Other comments on here are petty, mistakes happen and I’m sure management more than made up for the errors.
Atmosphere: 5
Food: 5
Service: 5
I paid $1.90 each for “pizza cups” which were half full. Are you kidding me? If they were full I’d be ok with it. You had one shot to earn my “once a week we buy pizza” business. Never again will I purchase pizza from you all.
Atmosphere: 3
Food: 4
Service: 4
Late on the time of delivery.!!
Service: 1
What a garbage establishment. They canceled my order 3 times and then when I called said they did it by mistake. The next I ordered it said it was 5 minutes away and then guess what...canceled. It was too late to even leave work and get food at that point. I love ordering two hours in advance only for it to get canceled 5 minutes before the delivery time. Do not give these professional scammers your money. Used to love it but it has been an absolute joke the passed year or so.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
HORRIBLE, HORRIBLE CUSTOMER SERVICE I'VE EVER DELT WITH! Do yourself a favor and go elsewhere!
Atmosphere: 1
Food: 1
Service: 1
Had to wait 45 minutes after my p ick up.time to get my food.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Garlic Knots
Every single time I have ordered, something has been wrong. Once, my pizza had at least a full cup of jalapenos on it. Another time it was burned to a charcoal crisp. Another time it was raw. This time it took so long to be delivered that it's far outside a food safe temperature. So over this. Will not order again.
Atmosphere: 2
Food: 1
Service: 2
If you come down here and order or have any issues make sure you talk to Janice! She is AMAZING! BEST manager as of yet in that store! She deserves every tip you can give and a pay raise!
Atmosphere: 5
Food: 5
Service: 5
The fact that every Papa John's I go to seems to be extremely short staffed says a lot about the way that they run. Not worth the wait.
Atmosphere: 3
Food: 3
Service: 1
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