Ordered ahead, showed up later than my estimated time, restraunt was empty except for 1 customer ahead of me. They hadn’t even started my sub with my order in for over 20 mins.
They also tried to tell the customer in front of me that he had his own order wrong, when they forgot toppings. They eventually re-read his order and corrected it but this is the constant experience at this subway for the past 12 months. I’m no longer going to be a customer here. I hope this location closes or gets bought by an owner that actually cares again.
Sometimes the employees barely speak English and are listening to music in earbuds at the same time, mumbling.
And my food, the Baja chipotle sauce was non-existent on my sub, and the little bit the woman did put on my sub, made sure to get it on the outside of the bread instead of inside.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Subway Club
JON H.
The two ladies who were working were very efficient and got people through quickly.
Atmosphere: 5
Food: 5
Service: 5
Mya Shae
All of the veggies in the bins had frost and them and looked like they would give you food poisoning after eating them. $15 for 2 6in sandwiches with no drinks and no sides. Too expensive for what you get, the quality is NOT there at all
Atmosphere: 1
Food: 1
Service: 1
Tom Bolhuis
We ordered two online orders and picked them up and drove back home 10 minutes away. Not a single thing was made correctly. Examples to list a few are as follows. Pizza not cut at all, no lettuce on two subs, one sub was so messy a fork would have had to be made, not a single one was toasted as it clearly states on the order. My son and I returned to the location and informed them they need to make these orders again but, correct this time. They argued from the beginning from the beginning toasted all the way to no lettuce. Anyway, the rudely remade our order and forgot lettuce again so I mentioned it. He threw some in a bowl. I requested cookies for my inconvenience of having to come from Lawton. His reply was maybe you should go to Subway in Lawton. I told him there isn’t one there. He argued the point that Lawton has a Subway! I told him to drive to Lawton and find a Subway. He told me well I don’t need to because I don’t live there. His attitude this whole time was horrible. He along with his coworker was laughing by now which did upset me. I asked for the managers name so I could call tomorrow and he refused to give it to me. He would not give our receipts back either. Luckily we made these orders online for records. This is uncalled for and hopefully someone will call me back to discuss it with me.To make two entire orders work is bad but, the attitude received when we came back was very poor and should be addressed. If the manager was there I am sure the handling would have been totally differently.
Atmosphere: 4
Food: 4
Service: 1
Shay Goetting
How do you run out of napkins at 5
Atmosphere: 3
Food: 3
Service: 2
Ginnie Landgraf
Horrible customer service! The woman didn’t even speak to us while we stood in line and waited. We left after not being waited on for over five minutes.
Atmosphere: 1
Food: 1
Service: 1
Kyle Kraft
A sandwich artist in-training built my Outlaw and put the cheese under the meat (his mentor caught it and made him fix it), never asked if I wanted my onions and peppers applied before toasting, and used roast beef instead of the black forest ham on the other sandwich. They scrapped the RB sammy and built a new one using ham. Everything worked out fine.
Atmosphere: 5
Food: 5
Service: 4
Martina Dunfield
Order food from their app at 12:15. At 1:20 I called the store to find out what was going on. Was told they never got my order. I asked them who I need to talk to to have my money returned, they told me that the money wasn't taken out of me account (I had my account pulled up while I was talking to them showing it has). Asked for corporates number to get answers in which they responded with Google it and that's all they can say about it. Didn't get my food, money or a number to contact someone.
Service: 1
Sara
Where’d those 6’ subs go?! What the heck!!
Atmosphere: 4
Food: 5
Service: 1
Calvin D
Went there last night, they proceeded to make 4 mobile orders before taking me and another persons order while standing at the counter. About an hour after eating, i had the worst bathroom experience in a long time. Something definitely is not clean or fresh there!
Went there last night, they proceeded to make 4 mobile orders before taking me and another persons order while standing at the counter. About an hour after eating, i had the worst bathroom experience in a long time. Something definitely is not clean or fresh there!
Atmosphere: 1
Food: 1
Service: 1
Donna Lietzau
This Mattawan Subway is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T, Tuna, Spicy Italian
Ordered ahead, showed up later than my estimated time, restraunt was empty except for 1 customer ahead of me. They hadn’t even started my sub with my order in for over 20 mins.
They also tried to tell the customer in front of me that he had his own order wrong, when they forgot toppings. They eventually re-read his order and corrected it but this is the constant experience at this subway for the past 12 months.
I’m no longer going to be a customer here. I hope this location closes or gets bought by an owner that actually cares again.
Sometimes the employees barely speak English and are listening to music in earbuds at the same time, mumbling.
And my food, the Baja chipotle sauce was non-existent on my sub, and the little bit the woman did put on my sub, made sure to get it on the outside of the bread instead of inside.
Atmosphere: 3
Food: 2
Service: 1
Recommended dishes: Subway Club
The two ladies who were working were very efficient and got people through quickly.
Atmosphere: 5
Food: 5
Service: 5
All of the veggies in the bins had frost and them and looked like they would give you food poisoning after eating them. $15 for 2 6in sandwiches with no drinks and no sides. Too expensive for what you get, the quality is NOT there at all
Atmosphere: 1
Food: 1
Service: 1
We ordered two online orders and picked them up and drove back home 10 minutes away. Not a single thing was made correctly. Examples to list a few are as follows. Pizza not cut at all, no lettuce on two subs, one sub was so messy a fork would have had to be made, not a single one was toasted as it clearly states on the order. My son and I returned to the location and informed them they need to make these orders again but, correct this time. They argued from the beginning from the beginning toasted all the way to no lettuce. Anyway, the rudely remade our order and forgot lettuce again so I mentioned it. He threw some in a bowl. I requested cookies for my inconvenience of having to come from Lawton. His reply was maybe you should go to Subway in Lawton. I told him there isn’t one there. He argued the point that Lawton has a Subway! I told him to drive to Lawton and find a Subway. He told me well I don’t need to because I don’t live there. His attitude this whole time was horrible. He along with his coworker was laughing by now which did upset me. I asked for the managers name so I could call tomorrow and he refused to give it to me. He would not give our receipts back either. Luckily we made these orders online for records. This is uncalled for and hopefully someone will call me back to discuss it with me.To make two entire orders work is bad but, the attitude received when we came back was very poor and should be addressed. If the manager was there I am sure the handling would have been totally differently.
Atmosphere: 4
Food: 4
Service: 1
How do you run out of napkins at 5
Atmosphere: 3
Food: 3
Service: 2
Horrible customer service! The woman didn’t even speak to us while we stood in line and waited. We left after not being waited on for over five minutes.
Atmosphere: 1
Food: 1
Service: 1
A sandwich artist in-training built my Outlaw and put the cheese under the meat (his mentor caught it and made him fix it), never asked if I wanted my onions and peppers applied before toasting, and used roast beef instead of the black forest ham on the other sandwich. They scrapped the RB sammy and built a new one using ham. Everything worked out fine.
Atmosphere: 5
Food: 5
Service: 4
Order food from their app at 12:15. At 1:20 I called the store to find out what was going on. Was told they never got my order. I asked them who I need to talk to to have my money returned, they told me that the money wasn't taken out of me account (I had my account pulled up while I was talking to them showing it has). Asked for corporates number to get answers in which they responded with Google it and that's all they can say about it. Didn't get my food, money or a number to contact someone.
Service: 1
Where’d those 6’ subs go?! What the heck!!
Atmosphere: 4
Food: 5
Service: 1
Went there last night, they proceeded to make 4 mobile orders before taking me and another persons order while standing at the counter. About an hour after eating, i had the worst bathroom experience in a long time. Something definitely is not clean or fresh there!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went there last night, they proceeded to make 4 mobile orders before taking me and another persons order while standing at the counter. About an hour after eating, i had the worst bathroom experience in a long time. Something definitely is not clean or fresh there!
Atmosphere: 1
Food: 1
Service: 1
This Mattawan Subway is great!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian B M T, Tuna, Spicy Italian
Always good
Atmosphere: 3
Food: 4
Service: 4
Great sandwiches!
Atmosphere: 5
Food: 5
Service: 5
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
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