If I could give zero stars I would! Horrible customer service and they do NOT care about your order. They have consistently gotten my order wrong! They do not pay attention to added paid extras when you order online and it’s incredibly frustrating. They do not answer their phones and when they do, you’re hung up on. This is my final order with this location. Absolutely horrible and corporate needs to step in at this point. Like seriously, it’s nothing but negative reviews on here. Please change this team out
Atmosphere: 1
Food: 1
Service: 1
Tasha Moss
Very friendly fast and professional
Atmosphere: 5
Food: 5
Service: 5
Marcellus Williams
Nice people and Great Service.
Atmosphere: 5
Food: 5
Service: 5
Jared
Avoid this place if possible. Your greeted with “ what can I get you “ then instead of half a dozen doughnuts I get 5 and 1 looks like it was dropped in the floor. It’s a shame because it was a good place once upon a time.
Atmosphere: 2
Food: 2
Service: 2
Idalia Ibarra
Came to order breakfast with my friend in the drive through. Lady had an attitude and was rushing us. When we came to the window we wanted to pay card first then the rest with cash. The guy at the window looked at us weird and said he only can do cash first then card, I’ve worked in the food industry and that’s never been an issue for me. When they gave us our food, they got the drinks wrong and when we informed the worker he said “I’m leaving so you have to go inside and tell them.” As we’re walking in they give us the drinks and we left. We tasted the drinks and it wasn’t what we ordered. Don’t come here unless you want to waste your time.
Atmosphere: 1
Food: 1
Service: 1
Hesam Hussein
This branch has become the worst in the area
dalal Fedama
Omg I don’t know how to even explain this I wish there was zero stars ong I found a dead mosquito in my mango refresher and my ice cap was all water. Never coming back ever and by seeing all these 1 star reviews I agree with them.-need to do better fr.
Atmosphere: 1
Food: 1
Service: 1
Kristen
I usually go here all the time and get an ice Capp but my car is in the shop so I thought I would DoorDash one and it got to me pretty fast and as soon as I drunk it I realized it was spoiled literally could not drink it DO NOT GO TO THIS TIM HORTONS I’m seriously done wasting my money on this business
Atmosphere: 1
Food: 1
Service: 1
Saleh
It's very good 👍 👌
Atmosphere: 5
Food: 5
Service: 5
Deadly_Ace 10
The lady that works up here always seems to be high out of her mind
they have a new guy he got bed attitude , they Need to teach him , how customer service is ! Best location ford road 👌🏼
Food: 3
Service: 1
Alex Pina
If I could I would give a zero . Not my first time here. But terrible terrible service . Not fast enough. They told me my sandwich could not be made it was turkey they only had ham. I said fine , however it’s suppose to have bacon I didn’t get any bacon on there. Older woman telling younger girl at window to stick through the end of shift. Like I shouldn’t be hearing these conversations . Especially with foul language. Older woman comes to window instead of addressing me yells at the young girl . What this lady got. Tells me to pull around , i parked but went in . Otherwise I would still be sitting there. All I hear are complaints among the employees. Mind you like 5 of them standing around and one person still working on my drinks. Finally get my drinks and one of them is wrong. Very unprofessional employees.
Moe01 Al
So this is my third time being in this location , but the tall guy I believe he’s Mexican he made me today too plane croissant with the cream cheese but there is no cream cheese in … and they sell the most expensive croissant. They charge me 7.59 for two plain croissants but there is no cream cheese in and by the way the other location sell them for 6.65 for two plain croissant with the cream cheese …And the guy keeps looking to the customer like they own him some money so last time you’ll see my face peace out .
Alejandra Beattie
I put a mobile order in so that I could get to work early. I arrived at the drive thru at 6:42am I was told pull around we will bring it out. I sat in my car until 7:02am. Went in to get a refund because if I wait any longer I would be late. They didn’t even make my order. I was told oh it will take two seconds to make a bagel. I said I had more than just a bagel. I also had a breakfast sandwich and orange juice and two donuts if it takes two seconds why isn’t it made? they did apologize, however this is not the first time that I’ve been to this location where I’ve continued to have issues I live in Melvindale so I solely want to support local businesses however, this Tim Hortons needs new owners or new employees or more training. The mistakes that they make on a daily is crazy. I will not be returning to this one just drive a little ways. Go to the one on Southfield highly recommend that one.
Mikey Mcmikey
9:30am walked inside. No hello or Goodmorning or nothing. 3 employees walked by the register I was standing in front of and didn't even make eye contact or at least say we'll be right with you. I waited a total of 12 mins while I saw the workers handling only the drive thru and continue to ignore store front. I walked out and I bet they didn't even notice.... There was one person who was there before me and they looked frustrated from also waiting too long for their order to be ready so I know if I had stayed I'm sure it be an even longer wait. I'm not coming back.
If I could give zero stars I would! Horrible customer service and they do NOT care about your order. They have consistently gotten my order wrong! They do not pay attention to added paid extras when you order online and it’s incredibly frustrating. They do not answer their phones and when they do, you’re hung up on. This is my final order with this location. Absolutely horrible and corporate needs to step in at this point. Like seriously, it’s nothing but negative reviews on here. Please change this team out
Atmosphere: 1
Food: 1
Service: 1
Very friendly fast and professional
Atmosphere: 5
Food: 5
Service: 5
Nice people and Great Service.
Atmosphere: 5
Food: 5
Service: 5
Avoid this place if possible. Your greeted with “ what can I get you “ then instead of half a dozen doughnuts I get 5 and 1 looks like it was dropped in the floor. It’s a shame because it was a good place once upon a time.
Atmosphere: 2
Food: 2
Service: 2
Came to order breakfast with my friend in the drive through. Lady had an attitude and was rushing us. When we came to the window we wanted to pay card first then the rest with cash. The guy at the window looked at us weird and said he only can do cash first then card, I’ve worked in the food industry and that’s never been an issue for me. When they gave us our food, they got the drinks wrong and when we informed the worker he said “I’m leaving so you have to go inside and tell them.” As we’re walking in they give us the drinks and we left. We tasted the drinks and it wasn’t what we ordered. Don’t come here unless you want to waste your time.
Atmosphere: 1
Food: 1
Service: 1
This branch has become the worst in the area
Omg I don’t know how to even explain this I wish there was zero stars ong I found a dead mosquito in my mango refresher and my ice cap was all water. Never coming back ever and by seeing all these 1 star reviews I agree with them.-need to do better fr.
Atmosphere: 1
Food: 1
Service: 1
I usually go here all the time and get an ice Capp but my car is in the shop so I thought I would DoorDash one and it got to me pretty fast and as soon as I drunk it I realized it was spoiled literally could not drink it DO NOT GO TO THIS TIM HORTONS I’m seriously done wasting my money on this business
Atmosphere: 1
Food: 1
Service: 1
It's very good 👍 👌
Atmosphere: 5
Food: 5
Service: 5
The lady that works up here always seems to be high out of her mind
Restaurantji Recommends
they have a new guy he got bed attitude , they Need to teach him , how customer service is !
Best location ford road 👌🏼
Food: 3
Service: 1
If I could I would give a zero . Not my first time here. But terrible terrible service . Not fast enough. They told me my sandwich could not be made it was turkey they only had ham. I said fine , however it’s suppose to have bacon I didn’t get any bacon on there. Older woman telling younger girl at window to stick through the end of shift. Like I shouldn’t be hearing these conversations . Especially with foul language. Older woman comes to window instead of addressing me yells at the young girl . What this lady got. Tells me to pull around , i parked but went in . Otherwise I would still be sitting there. All I hear are complaints among the employees. Mind you like 5 of them standing around and one person still working on my drinks. Finally get my drinks and one of them is wrong. Very unprofessional employees.
So this is my third time being in this location , but the tall guy I believe he’s Mexican he made me today too plane croissant with the cream cheese but there is no cream cheese in … and they sell the most expensive croissant. They charge me 7.59 for two plain croissants but there is no cream cheese in and by the way the other location sell them for 6.65 for two plain croissant with the cream cheese …And the guy keeps looking to the customer like they own him some money so last time you’ll see my face peace out .
I put a mobile order in so that I could get to work early. I arrived at the drive thru at 6:42am I was told pull around we will bring it out. I sat in my car until 7:02am. Went in to get a refund because if I wait any longer I would be late. They didn’t even make my order. I was told oh it will take two seconds to make a bagel. I said I had more than just a bagel. I also had a breakfast sandwich and orange juice and two donuts if it takes two seconds why isn’t it made? they did apologize, however this is not the first time that I’ve been to this location where I’ve continued to have issues I live in Melvindale so I solely want to support local businesses however, this Tim Hortons needs new owners or new employees or more training. The mistakes that they make on a daily is crazy. I will not be returning to this one just drive a little ways. Go to the one on Southfield highly recommend that one.
9:30am walked inside. No hello or Goodmorning or nothing. 3 employees walked by the register I was standing in front of and didn't even make eye contact or at least say we'll be right with you. I waited a total of 12 mins while I saw the workers handling only the drive thru and continue to ignore store front. I walked out and I bet they didn't even notice.... There was one person who was there before me and they looked frustrated from also waiting too long for their order to be ready so I know if I had stayed I'm sure it be an even longer wait. I'm not coming back.
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