This is the first time I’ve felt the need to leave a one-star review, but this experience left no other choice. My child turned 6 on February 1st. Since he had been sick on last week, we planned a simple, comforting birthday and ordered a Baskin-Robbins ice cream cake through the app on January 30th to ensure it would be ready. When my husband arrived to pick up the cake, the store told us they could not find the order and that the cake had never been made. There was no phone call, message, or notification beforehand to inform us of any issue. My husband spoke with the employees on duty and did receive a refund. However, a refund does not resolve the situation. The most anticipated part of my child’s birthday was already missed, with no opportunity to make alternative arrangements. I want to be clear that I do not blame the staff working that day — they were polite and tried to help. This was clearly a management or order-handling failure. For a brand centered around celebrations and special moments, this level of unreliability is deeply disappointing.
seyma caglar
I had a pick up order. There was 2 costumer before me when i arrived there. 5 or 6 costumers came after me. She skipped my order and she prepared all another orders before my order.
Alejandra Garcia
Fast service, delicious ice cream, and decent prices.....what else is there to say 🍦🍨
Maryanne Brady
I appreciate this being open on times when many other places aren't, holidays and evenings, etc.
Atmosphere: 5
Food: 5
Service: 5
Rachel
Icecream cake was so good! Happy to have so many opinions. Cake was perfect and tasted great.
Accolyte
Waffle cone was stale and chewy. Most of the flavors had nuts or coffee. Disappointed
Michael Levine
Quality ice cream. Upbeat polite young staff who deliver good service
Renee V
Very nice employee. Quick service
Critter Musico (Crystal Critter)
They have an amazing mint chocolate chip milkshake! Always have.
Great ice cream. Service and serving side depends on the staff when you visit.
Atmosphere: 4
Food: 4
Service: 4
Miles McNall
Great ice cream at a reasonable price and nice staff but the sidewalk outside where there are benches to sit was gross.
Shannon Conrad
This was a nice ice cream shop.It was very busy, but the manager was helping out with the customers too and kept the line moving steadily.Both of my scoops were a decent size, and the ice cream had a good taste. But the best thing about this ice cream experience, the Chocolate dipped cone! It was delicious!
This is the first time I’ve felt the need to leave a one-star review, but this experience left no other choice.
My child turned 6 on February 1st. Since he had been sick on last week, we planned a simple, comforting birthday and ordered a Baskin-Robbins ice cream cake through the app on January 30th to ensure it would be ready.
When my husband arrived to pick up the cake, the store told us they could not find the order and that the cake had never been made. There was no phone call, message, or notification beforehand to inform us of any issue.
My husband spoke with the employees on duty and did receive a refund. However, a refund does not resolve the situation. The most anticipated part of my child’s birthday was already missed, with no opportunity to make alternative arrangements.
I want to be clear that I do not blame the staff working that day — they were polite and tried to help. This was clearly a management or order-handling failure. For a brand centered around celebrations and special moments, this level of unreliability is deeply disappointing.
I had a pick up order. There was 2 costumer before me when i arrived there. 5 or 6 costumers came after me. She skipped my order and she prepared all another orders before my order.
Fast service, delicious ice cream, and decent prices.....what else is there to say 🍦🍨
I appreciate this being open on times when many other places aren't, holidays and evenings, etc.
Atmosphere: 5
Food: 5
Service: 5
Icecream cake was so good! Happy to have so many opinions. Cake was perfect and tasted great.
Waffle cone was stale and chewy. Most of the flavors had nuts or coffee. Disappointed
Quality ice cream. Upbeat polite young staff who deliver good service
Very nice employee. Quick service
They have an amazing mint chocolate chip milkshake! Always have.
Awesome service. Excellent ice cream Sundays!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great ice cream. Service and serving side depends on the staff when you visit.
Atmosphere: 4
Food: 4
Service: 4
Great ice cream at a reasonable price and nice staff but the sidewalk outside where there are benches to sit was gross.
This was a nice ice cream shop.It was very busy, but the manager was helping out with the customers too and kept the line moving steadily.Both of my scoops were a decent size, and the ice cream had a good taste. But the best thing about this ice cream experience, the Chocolate dipped cone! It was delicious!
Atmosphere: 4
Food: 4
Service: 4
Do not accept coupons ??
Dietary restrictions: Dairy free
Service: 1
A true BR. Has all the flavors unlike the combo
Atmosphere: 5
Food: 5
Service: 5
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