The employees are great. The food is ok, and the drinks are ok. Definitely ask for them to stir your latte so all of the flavor isn't at the bottom of the cup. Also, be ready to wait a minimum of 10 mins in the drive thru, they have to make sure people inside the store get their drinks/food first.
Atmosphere: 3
Food: 3
Service: 4
Crimson Kyu
I cannot express how much I love bigsby it's so much better than Starbucks by like 100 million percent. The staff is Friendly, super nice and the drinks are super tastyParking: 5-10 spots
Atmosphere: 5
Food: 5
Service: 5
Becca Delap
Always welcomed with a smile!! It’s refreshing!! Consistently amazing drinks and superb customer service.
Atmosphere: 5
Food: 5
Service: 5
Amy Meyer
I just stopped in to grab a latte and was in a hurry. They were super fast, friendly, and helpful! Great job! Excellent latte!Dietary restrictions: Low/no sugar options for mocha/lattes.
Food: 5
Service: 5
Trevor Hoover
Good coffee, super sllooowwww though.
Branden Salander
Consistently one of the worst Biggby locations for drive-thru wait times. Constant line of cars to the road not because they are the go to coffee shop but because they are the slowest coffee shop. I can’t tell you how many times we’ve stuck it out and gotten our order finally after sitting for 30+ minutes. You’d think cars were ordering 20+ drinks just to see a latte or 2 get passed to the drivers ahead making the situation even less reasonable. Great coffee though!
Atmosphere: 2
Food: 5
Service: 1
Great Lakes Narwhal Michelle Erskine
Nice staff comfy
Atmosphere: 4
Food: 4
Service: 5
Deloris Williams
My favorite place to visit a friend when I am in town.
Atmosphere: 5
Food: 5
Service: 5
Heather Hoffman
Your wait staff tonight was slacking something awful. I was refused by the young lady working. She told me and my children she was the only one working tonight and couldn’t take our order. You might want to look into the people you hire a big more. FYI I wouldn’t have come inside if these two had been doing their jobs to begin with. The drive-through light was off. We most certainly won’t coming back here again.
Atmosphere: 1
Food: 1
Service: 1
Kelly Romer (Sandbubbles)
The employees that work here are very disrespectful and take too long getting orders out. Bigby should close this location because clearly they don't appreciate the job they have. Employees should never berate customers through the drive thru intercom. BE PROFESSIONAL!
Needs a face-lift, otherwise a nice tasting brewed ☕️ coffee was well
Atmosphere: 2
Service: 3
Renée Beebe
The workers are always so polite and the coffee is always fantastic!
Sara Bailey
This is the slowest drive thru ever, and they only get my order right 50% of the time. It would be faster to drive to Okemos and get Starbucks and drive back.
Mjit RaindancerStahl
Always seems to be 2 different radios playing. Let the staff pick the music.
Atmosphere: 2
Service: 5
Jessica Martin
Whoever is responsible for hiring at this location is on point, this is not only the best staffed Biggby but quite possibly the best staffed coffee shop in the world in general! Super friendly and exceptionally helpful with ordering and explaining items. Always smiles on the faces of these wonderfully helpful people. I would come here all the time but the overall vibe of the place (staff excluded) leaves a bit to be desired.Indoor color scheme is jarring, outside looks like it could use a face lift, but the drive through is pretty great and, again, the staff keep it moving quickly while still assuring quality of product delivered to drivers. I love their little tip jar themes, even if I wasn't a tipper and/or didn't love the staff here, I would still put a little sumpin sumpin in there for creativity alone.Sadly, through no fault of staff, this place gets 1 star for atmosphere and a deduction from an otherwise overall 5 star rating because although I can imagine worse places, this could be so much more inviting and comfortable. Why maintain a dining area that no one wants to sit in? I need to be in town from out of state for an extended period for personal and family reasons and find myself in need of a place to work remotely for the time. Instead of coming here for it's much more convenient location, friendly staff, and great menu, I instead go all the way to Panera almost daily and have joined their drink membership program ONLY because they don't have music blasting out of a music system that is in serious need of an upgrade. Seriously, this is the only reason! Seems like an easy enough fix. Someone please get this awesome staff (and me!) a decent speaker/sound system installed it sounds like listening to old cassettes from the inside of a my high school boyfriend's hand-me-down Chevy from 1980, there's only so much I can take of it :( Will amend rating when I see some much needed upgrade action, don't be slumlords!
The employees are great. The food is ok, and the drinks are ok. Definitely ask for them to stir your latte so all of the flavor isn't at the bottom of the cup. Also, be ready to wait a minimum of 10 mins in the drive thru, they have to make sure people inside the store get their drinks/food first.
Atmosphere: 3
Food: 3
Service: 4
I cannot express how much I love bigsby it's so much better than Starbucks by like 100 million percent. The staff is Friendly, super nice and the drinks are super tastyParking: 5-10 spots
Atmosphere: 5
Food: 5
Service: 5
Always welcomed with a smile!! It’s refreshing!! Consistently amazing drinks and superb customer service.
Atmosphere: 5
Food: 5
Service: 5
I just stopped in to grab a latte and was in a hurry. They were super fast, friendly, and helpful! Great job! Excellent latte!Dietary restrictions: Low/no sugar options for mocha/lattes.
Food: 5
Service: 5
Good coffee, super sllooowwww though.
Consistently one of the worst Biggby locations for drive-thru wait times. Constant line of cars to the road not because they are the go to coffee shop but because they are the slowest coffee shop. I can’t tell you how many times we’ve stuck it out and gotten our order finally after sitting for 30+ minutes. You’d think cars were ordering 20+ drinks just to see a latte or 2 get passed to the drivers ahead making the situation even less reasonable. Great coffee though!
Atmosphere: 2
Food: 5
Service: 1
Nice staff comfy
Atmosphere: 4
Food: 4
Service: 5
My favorite place to visit a friend when I am in town.
Atmosphere: 5
Food: 5
Service: 5
Your wait staff tonight was slacking something awful. I was refused by the young lady working. She told me and my children she was the only one working tonight and couldn’t take our order. You might want to look into the people you hire a big more. FYI I wouldn’t have come inside if these two had been doing their jobs to begin with. The drive-through light was off. We most certainly won’t coming back here again.
Atmosphere: 1
Food: 1
Service: 1
The employees that work here are very disrespectful and take too long getting orders out. Bigby should close this location because clearly they don't appreciate the job they have. Employees should never berate customers through the drive thru intercom. BE PROFESSIONAL!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Needs a face-lift, otherwise a nice tasting brewed ☕️ coffee was well
Atmosphere: 2
Service: 3
The workers are always so polite and the coffee is always fantastic!
This is the slowest drive thru ever, and they only get my order right 50% of the time. It would be faster to drive to Okemos and get Starbucks and drive back.
Always seems to be 2 different radios playing. Let the staff pick the music.
Atmosphere: 2
Service: 5
Whoever is responsible for hiring at this location is on point, this is not only the best staffed Biggby but quite possibly the best staffed coffee shop in the world in general! Super friendly and exceptionally helpful with ordering and explaining items. Always smiles on the faces of these wonderfully helpful people. I would come here all the time but the overall vibe of the place (staff excluded) leaves a bit to be desired.Indoor color scheme is jarring, outside looks like it could use a face lift, but the drive through is pretty great and, again, the staff keep it moving quickly while still assuring quality of product delivered to drivers. I love their little tip jar themes, even if I wasn't a tipper and/or didn't love the staff here, I would still put a little sumpin sumpin in there for creativity alone.Sadly, through no fault of staff, this place gets 1 star for atmosphere and a deduction from an otherwise overall 5 star rating because although I can imagine worse places, this could be so much more inviting and comfortable. Why maintain a dining area that no one wants to sit in? I need to be in town from out of state for an extended period for personal and family reasons and find myself in need of a place to work remotely for the time. Instead of coming here for it's much more convenient location, friendly staff, and great menu, I instead go all the way to Panera almost daily and have joined their drink membership program ONLY because they don't have music blasting out of a music system that is in serious need of an upgrade. Seriously, this is the only reason! Seems like an easy enough fix. Someone please get this awesome staff (and me!) a decent speaker/sound system installed it sounds like listening to old cassettes from the inside of a my high school boyfriend's hand-me-down Chevy from 1980, there's only so much I can take of it :( Will amend rating when I see some much needed upgrade action, don't be slumlords!
Atmosphere: 1
Food: 5
Service: 5