They had just cooked the food and it was good. The chicken egg rolls looked good but had been there for a bit so not so great. Pandas good for a quick Chinese food fix.
Atmosphere: 4
Food: 3
Service: 4
Eileen Sopha
Great staff. Quick for lunch. Drive thru never affords you the opportunity to see the atmosphere, but the young lady in drive thru was friendly and kind.
Atmosphere: 4
Food: 5
Service: 5
Patrick Deere
Great food
Atmosphere: 5
Food: 5
Service: 5
Tony D
Manager LeeLee was making sure guests had hot, fresh food. Actively talking with her customers and team members. Brandon was on register and very polite. Seemed like he was training and he did a great job to handling a guest issue quickly with a smile.
Atmosphere: 4
Food: 5
Service: 5
Braham Thomas
Manager here is really bad. Will not return ever
Atmosphere: 1
Food: 1
Service: 1
Benjamin B
Amazing food and great service.
Atmosphere: 5
Food: 5
Service: 5
Shawn Pittman
I always love this place great food great service.
Atmosphere: 5
Food: 5
Service: 5
Trina Burr
I got metal in my food and after calling they put my name on a list. When i went to pick up my replacement food they refused to replace it. Very unhappy do not recommend.
I will never return to the Panda Express in Midland. The way I was treated was absolutely unacceptable. I ordered a plate with double rice, one teriyaki entrée, and another rice as the second entrée. My receipt clearly reflected that. When I got the food something smelled off and inside I found teriyaki, only one scoop of rice, plus broccoli and some greens I never ordered.
I went back immediately and at the window spoke with the manager (thats who was there i didn’t ask for her). She claimed she “heard” someone ask if I wanted super greens. I told her I never ordered that and it wasn’t listed on my receipt. She then called out to an employee to confirm and laughed as she offered me a side of rice, even though my order was clearly incorrect. I was missing more than just one portion, and considering I paid over $10, I expected the order to be made correctly—or at the very least, to be treated with respect.
When I asked for a refund instead, I was told they could remake it or offer a free plate next time. At that point, I no longer felt comfortable accepting food from people who were openly laughing at me. Another manager told me I’d need to contact Panda Cares for a refund because they “couldn’t do anything” at the store. But said it’s not guaranteed I’d get a refund because they offered to remake it. I explained again that I was being disrespected and didn’t feel comfortable to continue to do business there. He refused to issue a refund, handed me a phone number, and when I said I wasn’t leaving until this was resolved, he asked if the police should be called.
The situation made me incredibly uncomfortable. I didn’t cause a scene—I even asked for my receipt back, but they wouldn’t reopen the window, treating me like I was causing trouble.
I didn’t get what I paid for, I was laughed at, and I was dismissed when I asked for fair treatment. That’s why I will never go back. The level of unprofessionalism was beyond disappointing. I offered to throw the food away in front of them for a refund. Denied. It’s crazy honestly.
Samantha
The food was gross and the service was even worse. How is this place still in business?!?
Red Wolf
Very disappointed with my order as I feel they shorted me on a 3 item meal giving me this little itty pitty container for my 3rd item and the to go container wasn’t even full, food only was like $17.00 Bucks as I did not get a drink!! Very DISAPPOINTED WITH THIS LOCATION!!!
Jeffrey Hebner
Wow, super tasty, great food!
Angela Beach-Cochran
Not only was it ice cold but the portions were barely half of a normal portion. The double orange chicken fit in one side of the container and the portion separately packaged was only half full. Very disappointing.
They had just cooked the food and it was good. The chicken egg rolls looked good but had been there for a bit so not so great. Pandas good for a quick Chinese food fix.
Atmosphere: 4
Food: 3
Service: 4
Great staff. Quick for lunch. Drive thru never affords you the opportunity to see the atmosphere, but the young lady in drive thru was friendly and kind.
Atmosphere: 4
Food: 5
Service: 5
Great food
Atmosphere: 5
Food: 5
Service: 5
Manager LeeLee was making sure guests had hot, fresh food. Actively talking with her customers and team members. Brandon was on register and very polite. Seemed like he was training and he did a great job to handling a guest issue quickly with a smile.
Atmosphere: 4
Food: 5
Service: 5
Manager here is really bad. Will not return ever
Atmosphere: 1
Food: 1
Service: 1
Amazing food and great service.
Atmosphere: 5
Food: 5
Service: 5
I always love this place great food great service.
Atmosphere: 5
Food: 5
Service: 5
I got metal in my food and after calling they put my name on a list. When i went to pick up my replacement food they refused to replace it. Very unhappy do not recommend.
Atmosphere: 1
Food: 1
Service: 1
Only 4 pieces of shrimp and mostly raw greens.
Atmosphere: 2
Food: 2
Service: 3
It's a panda express
Restaurantji Recommends
I will never return to the Panda Express in Midland. The way I was treated was absolutely unacceptable. I ordered a plate with double rice, one teriyaki entrée, and another rice as the second entrée. My receipt clearly reflected that. When I got the food something smelled off and inside I found teriyaki, only one scoop of rice, plus broccoli and some greens I never ordered.
I went back immediately and at the window spoke with the manager (thats who was there i didn’t ask for her). She claimed she “heard” someone ask if I wanted super greens. I told her I never ordered that and it wasn’t listed on my receipt. She then called out to an employee to confirm and laughed as she offered me a side of rice, even though my order was clearly incorrect. I was missing more than just one portion, and considering I paid over $10, I expected the order to be made correctly—or at the very least, to be treated with respect.
When I asked for a refund instead, I was told they could remake it or offer a free plate next time. At that point, I no longer felt comfortable accepting food from people who were openly laughing at me. Another manager told me I’d need to contact Panda Cares for a refund because they “couldn’t do anything” at the store. But said it’s not guaranteed I’d get a refund because they offered to remake it. I explained again that I was being disrespected and didn’t feel comfortable to continue to do business there. He refused to issue a refund, handed me a phone number, and when I said I wasn’t leaving until this was resolved, he asked if the police should be called.
The situation made me incredibly uncomfortable. I didn’t cause a scene—I even asked for my receipt back, but they wouldn’t reopen the window, treating me like I was causing trouble.
I didn’t get what I paid for, I was laughed at, and I was dismissed when I asked for fair treatment. That’s why I will never go back. The level of unprofessionalism was beyond disappointing. I offered to throw the food away in front of them for a refund. Denied. It’s crazy honestly.
The food was gross and the service was even worse. How is this place still in business?!?
Very disappointed with my order as I feel they shorted me on a 3 item meal giving me this little itty pitty container for my 3rd item and the to go container wasn’t even full, food only was like $17.00 Bucks as I did not get a drink!!
Very DISAPPOINTED WITH THIS LOCATION!!!
Wow, super tasty, great food!
Not only was it ice cold but the portions were barely half of a normal portion. The double orange chicken fit in one side of the container and the portion separately packaged was only half full. Very disappointing.
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