Starbucks
Eastman Shopping Center, 7201 Eastman Ave, Midland
(989) 631-2472
Recent Reviews
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You would think that the women in there would have a better attitude when you’re coming to pick up an order. Customer service was lacking.
Atmosphere: 1
Food: 3
Service: 1
Sorry but I can't give 5 ⭐'s because I never got what was promised. At the time Starbucks had the offer of a free Tall hot or cold Coffee but since I was in with my mom I asked if she can have the same deal a free Tall hot Coffee and the lady said yes but we received two small coffees small is not the same as tall or Large also known as...so since was blatantly given nothing I ordered but made it as if it was I must give only 3 ⭐'s.
Atmosphere: 4
Food: 5
Service: 3
Unbelievably slow
Atmosphere: 3
Food: 5
Service: 1
The best cold brew ever
Atmosphere: 5
Food: 5
Service: 5
I go to Starbucks at least once a day. Prices just went up, Again. I'm having a difficult time justifying almost $5.00 for an iced tea now, when an entire box of teabags is like $3.00. Sorry guy's, I'm stepping back. ✌️
Atmosphere: 4
Food: 4
Service: 4
My favorite Starbucks store ever. Leah and Rea are always so friendly and make sure the drive-thru line moves at a fast pace. Fernando is also always so friendly and remembers the little things when he's at the window. My drink is always perfect!
Atmosphere: 5
Food: 5
Service: 5
No one should have to wait 40 minutes for one drink. I didn’t even get my drink because there were still several people ahead of me and I could not wait any longer. I understand being busy but it was taking a minimum of 15 minutes between every single order that I saw.
I saw multiple customers return to the counter to ask about their wait time as well. So the employees were well aware of the wait. If you know the wait time is going to be that long, the right thing to do is give your customers a heads up before letting them pay.
Worst drive thru ever. Bad location
Atmosphere: 3
Food: 3
Service: 3
Very happy and friendly staff…with each other. They move at a very leisurely pace and orders generally take way beyond the suggested pick up time.
Waiting 45 plus minutes for a single drink is a bit ridiculous. I’m not joking when I say I ordered at 10:28 and did not have my drink until 11: 09. This continues to happen every time I come to this location. They only have one barista making all of the drinks for people ordering in store. Multiple workers in the back not assisting. Many people in the lobby discussing how they have been waiting for over 30 minutes. I will say, the barista Rae was absolutely working her butt off. She made drink after drink!! It didn’t seem like anyone was helping her out. Frustrating.
Restaurantji Recommends
I would recommend somewhere else, or order through drive thru
Atmosphere: 1
Food: 1
Service: 1
It was busy and no one told me it was going to be a 30 minute wait for a few drinks..I would have left. The counters were disgusting and the tables were dirty too.
Atmosphere: 1
Food: 3
Service: 1
Grace provided AWESOME Customer Service in processing my take out order at the counter by displaying ALL of the key characteristics of EXCELLENT Customer Service!! 😊 Thank you Grace!!
Atmosphere: 5
Food: 5
Service: 5
Always a great experience at this location. Friendly staff and delicious food and drinks.
Atmosphere: 5
Food: 5
Service: 5
They were very nice and fast
Atmosphere: 5
Service: 5
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