ordered a wrap with no tomatoes. Got it with lots of tomatoes. Tried calling the store and phone line is shut off..?
Walking Faith
Food was good. The server behind the counter insisted that she could not put our phone number in at the time of checking out. We have traveled across this country to many tropical smoothes and this is the ONLY ONE that apparently could not or have the capacity nor capability to type in our phone number to get the points. We are.not able to log into the app to transfer the points that way. Said this to the girl at the register. Still insisted we go to the app and do it that way. Asked what name to put on the order. Said it pretty clear. She still didn't listen to that and typed in a name that WAS NOT what I said. My request is that if you don't know something about your job make sure you find someone who does. Side note. Someone who I'm guessing was the manager was pulling ceiling tiles off the ceiling over customers as they ate while dust and dirt dropped to the ground. Not good...not good at all.
Caylyn Ruppal
I work next door, came in after my shift and the employees working were incredibly kind. After having a few rough days, what they did for me really made my week!
Atmosphere: 5
Food: 5
Service: 5
AJ
I come in almost everyday, just checked and last month, I spent more than $200 just at this location alone. I decided to try something new today and got the Peanut Butter Crunch bowl, it was absolutely disgusting. I should have stuck with what I know, after a few bites I tried returning or getting a credit towards something else, whichever was more convenient for them. That’s when I was told that there’s no refunds or credits allowed. I already know I’m paying for over priced food, so I think you should at least help someone out if they don’t like what they’ve ordered. I blame the greedy owner of this establishment. I will not be returning to give you any more of my money. As far as my refund, I was trying to give you an opportunity to keep a happy customer. But I’ll just dispute the charges on my card and get the refund that way.
Atmosphere: 1
Food: 2
Service: 1
Ella Karbowski
this was a horrible experience. The girl at the cash register was rude and i got a sandwich and chips. Didn’t get my chips and the cheese in my sandwich wasn’t melted at all. Angry.
Atmosphere: 1
Food: 1
Service: 1
Hal Grunwell
Smoothies are amazing, delivery and service not so much.
Atmosphere: 5
Food: 5
Service: 1
Jonathan Gardner
Smoothie barely had any flavor. Colored Ice is more accurate. Sandwich was chincy. It used to actually have meat in it. Save your money.
Atmosphere: 3
Food: 2
Service: 4
K
We love this location. The employees are friendly and consistent and they really seem to care about the quality of food. They are courteous and this is the best tropical smoothie we have ever been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pomegranate Plunge
Tara Lynch
Unfortunately, I got a chunky smoothie and it's pretty unbearable. Staff was friendly but when you dont blend a smoothie all the way its pretty nasty. If I wanted to chew pinapple I would just eat fresh pinapple. Very
Atmosphere: 4
Food: 1
Service: 3
Daytons Grammy
Ordered the Caribbean Jerk Chix Wrap, nastiest thing I’ve ever eaten. Had so much hot sauce on it had to eat ice for 15 minutes. Threw it away. Spent $17 on a meal that was total garbage! ?? Took them 5 minutes of waiting for them to take my order (first in line) cuz they were all back in the kitchen and didn’t care to provide any customer service. Only plus is the place appeared to be a clean place. Failed on everything else.
This review has nothing to do with the service or the food I received this evening. This review has to do with the fact the leading staff clearly left a new hire and mayhaps 2 other people alone on a Friday night-- which is disgusting. Do better, that's completely unprofessional.
Ella Holzhei
Had no idea that you could substitute with plant based chicken ! Very exciting discovery. Will definitely come more often to try it again
Dalton Crabtree
Good food when they make it right… the number of mistaken orders, forgotten sides, etc. is countless at this location. Okay in a pinch but double check your order before you leave the store
ordered a wrap with no tomatoes. Got it with lots of tomatoes. Tried calling the store and phone line is shut off..?
Food was good. The server behind the counter insisted that she could not put our phone number in at the time of checking out. We have traveled across this country to many tropical smoothes and this is the ONLY ONE that apparently could not or have the capacity nor capability to type in our phone number to get the points. We are.not able to log into the app to transfer the points that way. Said this to the girl at the register. Still insisted we go to the app and do it that way. Asked what name to put on the order. Said it pretty clear. She still didn't listen to that and typed in a name that WAS NOT what I said. My request is that if you don't know something about your job make sure you find someone who does. Side note. Someone who I'm guessing was the manager was pulling ceiling tiles off the ceiling over customers as they ate while dust and dirt dropped to the ground. Not good...not good at all.
I work next door, came in after my shift and the employees working were incredibly kind. After having a few rough days, what they did for me really made my week!
Atmosphere: 5
Food: 5
Service: 5
I come in almost everyday, just checked and last month, I spent more than $200 just at this location alone. I decided to try something new today and got the Peanut Butter Crunch bowl, it was absolutely disgusting. I should have stuck with what I know, after a few bites I tried returning or getting a credit towards something else, whichever was more convenient for them. That’s when I was told that there’s no refunds or credits allowed. I already know I’m paying for over priced food, so I think you should at least help someone out if they don’t like what they’ve ordered. I blame the greedy owner of this establishment. I will not be returning to give you any more of my money. As far as my refund, I was trying to give you an opportunity to keep a happy customer. But I’ll just dispute the charges on my card and get the refund that way.
Atmosphere: 1
Food: 2
Service: 1
this was a horrible experience. The girl at the cash register was rude and i got a sandwich and chips. Didn’t get my chips and the cheese in my sandwich wasn’t melted at all. Angry.
Atmosphere: 1
Food: 1
Service: 1
Smoothies are amazing, delivery and service not so much.
Atmosphere: 5
Food: 5
Service: 1
Smoothie barely had any flavor. Colored Ice is more accurate. Sandwich was chincy. It used to actually have meat in it. Save your money.
Atmosphere: 3
Food: 2
Service: 4
We love this location. The employees are friendly and consistent and they really seem to care about the quality of food. They are courteous and this is the best tropical smoothie we have ever been to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pomegranate Plunge
Unfortunately, I got a chunky smoothie and it's pretty unbearable. Staff was friendly but when you dont blend a smoothie all the way its pretty nasty. If I wanted to chew pinapple I would just eat fresh pinapple. Very
Atmosphere: 4
Food: 1
Service: 3
Ordered the Caribbean Jerk Chix Wrap, nastiest thing I’ve ever eaten. Had so much hot sauce on it had to eat ice for 15 minutes. Threw it away. Spent $17 on a meal that was total garbage! ?? Took them 5 minutes of waiting for them to take my order (first in line) cuz they were all back in the kitchen and didn’t care to provide any customer service. Only plus is the place appeared to be a clean place. Failed on everything else.
Atmosphere: 4
Food: 1
Service: 1
Restaurantji Recommends
This review has nothing to do with the service or the food I received this evening. This review has to do with the fact the leading staff clearly left a new hire and mayhaps 2 other people alone on a Friday night-- which is disgusting.
Do better, that's completely unprofessional.
Had no idea that you could substitute with plant based chicken ! Very exciting discovery. Will definitely come more often to try it again
Good food when they make it right… the number of mistaken orders, forgotten sides, etc. is countless at this location. Okay in a pinch but double check your order before you leave the store
Love smoothies and sandwiches.
My favorite!!
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