This is the second time I have ordered on the app and did a drive thru pick up of my order with items missing within a weeks time frame. They weigh your order to confirm all items are accounted for, they dont physically check. The first time I was missing a sandwich, 3 bags of chips and a cookie. The second time I was missing a bagel. Panera is my favorite, but I will no longer visit this location. When I called to address this the Manager was unavailable to speak with regarding my concerns.
Food: 5
Service: 1
Ashley Tremain
They always seem to mess up my order yesterday they forgot my fruit cup today. I have no silverware and no napkins like how am I supposed to eat my food and this is through the drive-through!!!
Atmosphere: 3
Food: 3
Service: 1
nathaniel gurski
Great place too grab a bit but expensive for the portion
Atmosphere: 4
Food: 4
Service: 4
Nadia M
So I came in and ordered a salad, cookie and coffee and I waited a good 45 minutes. I’m still not sure as to why because it wasn’t packed but had a steady stream of people coming and going. It seems as though their order of priorities in their system was off and I was asked by 3 employee about my order because they too felt as though I had been waiting for a really long time. The staff was kind and the food was decent but not waiting 45 minutes to get 3 items.
Atmosphere: 5
Food: 3
Service: 1
John Chambers
Manager is a grump, acts better than everyone. Can't be bothered most the time.
Atmosphere: 1
Food: 3
Service: 1
Dean Sipple
Understaffed tables with dishes and trays. What staffing they had where nice.
Atmosphere: 1
Food: 4
Service: 2
Fred Biondo
Good food good service. Consistently good.
Atmosphere: 5
Food: 5
Service: 5
1 Prout
Earlier this week I stopped in only to find the atrium closed. Today Saturday I stopped again and asked why it was closed. (It’s packed inside and there are no available seats at 2 pm on a Saturday) she said we’re doing interviews. I said I sat here for an hour Wednesday and there were no interviews. Also today there were no interviews as they are swamped. The atrium gives customers a unique experience and sunshine during lunch ,it also gives room for about 20 more guests to dine in. We’re ordering our own food at a kiosk, picking it up at a window then sorting it and cleaning off our own tables yet you ask if we want to tip and you don’t offer enough seating for your guests.
Robert Carbray Jr
Wanted to give this place the benefit of the doubt because my first few visits here were fantastic. First time it happened, okay that's cool, they were super busy. But unfortunately this will be my last time at this location as I'm tired of my orders being incomplete, especially when the location appeared to be completely empty upon my arrival. I'll happily take my business to the Midland location.
Atmosphere: 2
Food: 1
Service: 2
Ricea “Rooner” Roni
Great location. The General Manager was awesome, doing a little bit of everything with a great smile.
The drive-thru worker with the last name Brown was very rude. Makes me not want to come back to this location.
Food: 5
Service: 1
elizabethfR9052TN
Absolutely disgusting. Order the chicken salad that I always get, it was definitely tuna salad. Manager tried to argue with me about it. It was horrible. Won't be returning to this location.
Rock Lobster
I hope it was just a bad day, but they messed up my family’s order (4 meals) 4 times.
Atmosphere: 3
Food: 3
Service: 1
Mel Richardson
Chicken salad didn't have any chicken in it ,had to take them back to have chicken added. A lot of tables were dirty, floors could use some cleaning g also.
Atmosphere: 2
Service: 4
Erick Hayes
Food is good, but hopefully you gave 30+ minutes to wait for your food in the drive through. Single sandwich and single drink you will wait at least 15 minutes after paying. Ive had this same experience half a dozen times here. Last visit, they didn't even make the correct sandwich. No reason to ask for a correction as I don't want to wait another 15 minutes for an egg and cheese sandwich.
This is the second time I have ordered on the app and did a drive thru pick up of my order with items missing within a weeks time frame. They weigh your order to confirm all items are accounted for, they dont physically check. The first time I was missing a sandwich, 3 bags of chips and a cookie. The second time I was missing a bagel. Panera is my favorite, but I will no longer visit this location. When I called to address this the Manager was unavailable to speak with regarding my concerns.
Food: 5
Service: 1
They always seem to mess up my order yesterday they forgot my fruit cup today. I have no silverware and no napkins like how am I supposed to eat my food and this is through the drive-through!!!
Atmosphere: 3
Food: 3
Service: 1
Great place too grab a bit but expensive for the portion
Atmosphere: 4
Food: 4
Service: 4
So I came in and ordered a salad, cookie and coffee and I waited a good 45 minutes. I’m still not sure as to why because it wasn’t packed but had a steady stream of people coming and going. It seems as though their order of priorities in their system was off and I was asked by 3 employee about my order because they too felt as though I had been waiting for a really long time. The staff was kind and the food was decent but not waiting 45 minutes to get 3 items.
Atmosphere: 5
Food: 3
Service: 1
Manager is a grump, acts better than everyone. Can't be bothered most the time.
Atmosphere: 1
Food: 3
Service: 1
Understaffed tables with dishes and trays.
What staffing they had where nice.
Atmosphere: 1
Food: 4
Service: 2
Good food good service. Consistently good.
Atmosphere: 5
Food: 5
Service: 5
Earlier this week I stopped in only to find the atrium closed. Today Saturday I stopped again and asked why it was closed. (It’s packed inside and there are no available seats at 2 pm on a Saturday) she said we’re doing interviews. I said I sat here for an hour Wednesday and there were no interviews. Also today there were no interviews as they are swamped. The atrium gives customers a unique experience and sunshine during lunch ,it also gives room for about 20 more guests to dine in. We’re ordering our own food at a kiosk, picking it up at a window then sorting it and cleaning off our own tables yet you ask if we want to tip and you don’t offer enough seating for your guests.
Wanted to give this place the benefit of the doubt because my first few visits here were fantastic. First time it happened, okay that's cool, they were super busy. But unfortunately this will be my last time at this location as I'm tired of my orders being incomplete, especially when the location appeared to be completely empty upon my arrival. I'll happily take my business to the Midland location.
Atmosphere: 2
Food: 1
Service: 2
Great location. The General Manager was awesome, doing a little bit of everything with a great smile.
Restaurantji Recommends
The drive-thru worker with the last name Brown was very rude. Makes me not want to come back to this location.
Food: 5
Service: 1
Absolutely disgusting. Order the chicken salad that I always get, it was definitely tuna salad. Manager tried to argue with me about it. It was horrible. Won't be returning to this location.
I hope it was just a bad day, but they messed up my family’s order (4 meals) 4 times.
Atmosphere: 3
Food: 3
Service: 1
Chicken salad didn't have any chicken in it ,had to take them back to have chicken added. A lot of tables were dirty, floors could use some cleaning g also.
Atmosphere: 2
Service: 4
Food is good, but hopefully you gave 30+ minutes to wait for your food in the drive through. Single sandwich and single drink you will wait at least 15 minutes after paying. Ive had this same experience half a dozen times here. Last visit, they didn't even make the correct sandwich. No reason to ask for a correction as I don't want to wait another 15 minutes for an egg and cheese sandwich.
Atmosphere: 4
Food: 4
Service: 1
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