They have great staff my only issue is with mobile ordering. I've gone many times only to find out they don't have what I've ordered or machine is broken and was told just to come later and them not have my order and it was not
Place is hands down awful by every single means. Wait times are awful. Supervisor Kurt is rude and condescending to customers, I remember him being the same way when he worked at Dunkin across town. He is also rude and condescending to the other employees that work there. I witnessed him being extremely rude to another employee (employee in question was working very hard) over a timeframe issue when it came to having a specific drink the window needed, he absolutely disrespected the poor girl who was working so hard to get drive through and front counter coffee out. This is the same supervisor who then went out to their car, came back, and didn’t even wash his hands before serving customers again. When I asked the General Manager, Emma, as to why they have such a disgruntled and disrespectful supervisor on the floor, I got a response from her indicating that she’s taking what she can get for employees at this point. Which, honestly, concerns me for the entirety of the quality of the entire store down from the cleanliness, customer service, to the quality of food and beverages. Please get this store back in order or close it. Because early in the morning especially nobody is going to deal with the attitude of a measly coffee house supervisor who’s job is to be able to manage the public, and their employees, who clearly cannot handle his position in customer service if providing customer service is going to make him that frustrated that it reflects back onto the employees and customers. I will be filing a formal complaint with the company as well.
Atmosphere: 1
Food: 1
Service: 1
Davemace09
I need to edit my review of this Tim hortons location and say things have improved and I enjoy stopping by after work for a coffee.
Atmosphere: 3
Food: 3
Service: 4
Kourtney Annn
Always a good visit feels like home ?
Atmosphere: 5
Food: 5
Service: 5
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Didn't have just a plain vanilla diped donut so instead I got a chocolate dipped but when I got hope to eat my donut it only had chocolate and sprinkles on one side. this is
Atmosphere: 1
Food: 1
Service: 1
hmgbobby
Usually a line here but they clear it out fairly quickly. The coffee is always great here.
They have great staff my only issue is with mobile ordering. I've gone many times only to find out they don't have what I've ordered or machine is broken and was told just to come later and them not have my order and it was not
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Croissant, Mocha Latte, Wrap, Breakfast Wrap, Sandwich, Bagel
Unwelcoming atomsphere.
Atmosphere: 1
Food: 1
Service: 1
Ordered donuts for event. Friendly business oriented person took phone order. They were ready as scheduled.
This store has excellent customer service!
Atmosphere: 5
Food: 5
Service: 5
Beware the older staff lady. She's mean as hell to kids.
I was at the time Hortons on 26 mile Lenox township mi. The manager dropped the donut papers on floor and put them back on the stack.
Atmosphere: 2
Food: 4
Service: 4
They're pretty
Atmosphere: 5
Food: 4
Service: 5
Fast and good service.
Atmosphere: 5
Food: 5
Service: 5
Very slow drive thru service and the coffee always taste
Atmosphere: 1
Food: 1
Service: 1
Employees were vary nice food was good thank you to this Tim hortons team way more Professional then Richmond mi main street Tim
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Place is hands down awful by every single means. Wait times are awful. Supervisor Kurt is rude and condescending to customers, I remember him being the same way when he worked at Dunkin across town. He is also rude and condescending to the other employees that work there. I witnessed him being extremely rude to another employee (employee in question was working very hard) over a timeframe issue when it came to having a specific drink the window needed, he absolutely disrespected the poor girl who was working so hard to get drive through and front counter coffee out. This is the same supervisor who then went out to their car, came back, and didn’t even wash his hands before serving customers again. When I asked the General Manager, Emma, as to why they have such a disgruntled and disrespectful supervisor on the floor, I got a response from her indicating that she’s taking what she can get for employees at this point. Which, honestly, concerns me for the entirety of the quality of the entire store down from the cleanliness, customer service, to the quality of food and beverages. Please get this store back in order or close it. Because early in the morning especially nobody is going to deal with the attitude of a measly coffee house supervisor who’s job is to be able to manage the public, and their employees, who clearly cannot handle his position in customer service if providing customer service is going to make him that frustrated that it reflects back onto the employees and customers. I will be filing a formal complaint with the company as well.
Atmosphere: 1
Food: 1
Service: 1
I need to edit my review of this Tim hortons location and say things have improved and I enjoy stopping by after work for a coffee.
Atmosphere: 3
Food: 3
Service: 4
Always a good visit feels like home ?
Atmosphere: 5
Food: 5
Service: 5
Didn't have just a plain vanilla diped donut so instead I got a chocolate dipped but when I got hope to eat my donut it only had chocolate and sprinkles on one side. this is
Atmosphere: 1
Food: 1
Service: 1
Usually a line here but they clear it out fairly quickly. The coffee is always great here.
Atmosphere: 5
Food: 5
Service: 5