Consistently a 30 min wait for the drive thru on weekend with incorrect orders. Nice staff but they clearly need some help with rush hours
Marie Thornhill
I'm just not recieving the Starbucks customer care required by staff. Almost every morning there is no line and yet they rush me and don't even make me feel welcome. Not sure I can keep going to this particular Starbucks.
Atmosphere: 5
Food: 4
Service: 2
Connie Queen
I can understand being understaffed. However, when there are 8 cars in line, not a SINGLE car has moved in 8 minutes AND the staff is making excuses "there's only one person taking drive thru orders". Well, how has not a single car moved?! There are curbs on both sides so it's not like we can even leave. I've now been in this line for 13 minutes and I'm still 2 cars away from ordering. Absolutely ridiculousEdit** Since calling into the store twice they started to make the line move INSTANTLY. Cleared us out within 5 minutes of the call. Which goes to show that they had to ability to move the line but lacked the leadership and team work to do so.
Atmosphere: 2
Food: 4
Service: 1
Matt Boddy
First day at new job. Starts at 11. Can’t wait!!! Grabbing starbies before going to office
MaryB MJ
First time here. Pretty big location and I love the design the furniture the color inside!Got a flat white and it was well done.Pretty busy location order took a few minutes.Parking: Busy during the weekend!Wheelchair accessibility: Ground level door big enough and tables with enough space clearly marked for handicapped.
Atmosphere: 5
Food: 5
Service: 4
Rhonda Jackson
Fitst time visiting this location in Northville 2_24_24 for my morning coffee. Went inside to order @ approx.11:15am the cashier was rude, nasty, impolite and would not assist with my order after waiting on my order for awhile, I went to inquiry about my order the lady said she was too busy to chk my order, after i pd for my order & walked away from me, i proceeded ask for my receipt was ignored. Then finally someone else proceed to say my order was up. The cashier svc was terrible...she should be in the back making the beverage not handling the customers. No name no receipt. Will not go inside to order, maybe stick to the drive thru in the future. POOR inside customer svc. Unhappy customer!
akhilesh parab
Looks different and fresh after the recent renovation!
Atmosphere: 5
Food: 5
Service: 5
Dave Nudge
Way over rated for Coffee...
Atmosphere: 2
Food: 1
Service: 2
Angel
The barista got my order wrong and refused to change the order, saying it’s the policy. I will never return to that Starbucks. They get paid from you, and refuse to remake a drink that I didn’t touch. Bad attitudes and horrible service. Lol they were happy to refund me when I asked, but wouldn’t fix or remake the drink. Starbucks, look at who you’re hiring.
Service: 1
Armen Jilian
Drive thru is extremely slow. It took 15 minutes to get my coffee with only 2 cars ahead of me. Staff is not friendly, the person handing me my coffee never said a word. I told him good morning. No response. I thanked him, no response. This is the service you get from a poorly managed McDonald’s, not a Starbucks.
A lovely lady tonight was cleaning the Frappuccino machine and my daughter and I were craving one, she stopped and made it for us then re-cleaned it! She was so lovely to do that for us! Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Kelli Cassidy
Worst Starbucks ever. Very rude & unfriendly employees. Every time I come here they never make my order correct. Also, be prepared to wait 45 minutes in the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Raul Valencia Diaz
Here the associates are not kind at all, I’ve been here twice and I got the same feeling. For example, my capuchino was only 1/4 full of the cup and the rest was just foam… not coming back to this one sorry.
Atmosphere: 2
Food: 3
Service: 1
sienna a
I love Starbucks and usually rave about the workers, but this was the worst Starbucks experience ever. Workers are rude and takes forever. After 30 mins I asked about my drink and the worker seemed annoyed and was rude. Also, there was no toilet paper in either of the bathrooms and when I asked for them to fix it, they were extremely annoyed and rude.
Consistently a 30 min wait for the drive thru on weekend with incorrect orders. Nice staff but they clearly need some help with rush hours
I'm just not recieving the Starbucks customer care required by staff. Almost every morning there is no line and yet they rush me and don't even make me feel welcome. Not sure I can keep going to this particular Starbucks.
Atmosphere: 5
Food: 4
Service: 2
I can understand being understaffed. However, when there are 8 cars in line, not a SINGLE car has moved in 8 minutes AND the staff is making excuses "there's only one person taking drive thru orders". Well, how has not a single car moved?! There are curbs on both sides so it's not like we can even leave. I've now been in this line for 13 minutes and I'm still 2 cars away from ordering. Absolutely ridiculousEdit** Since calling into the store twice they started to make the line move INSTANTLY. Cleared us out within 5 minutes of the call. Which goes to show that they had to ability to move the line but lacked the leadership and team work to do so.
Atmosphere: 2
Food: 4
Service: 1
First day at new job. Starts at 11. Can’t wait!!! Grabbing starbies before going to office
First time here. Pretty big location and I love the design the furniture the color inside!Got a flat white and it was well done.Pretty busy location order took a few minutes.Parking: Busy during the weekend!Wheelchair accessibility: Ground level door big enough and tables with enough space clearly marked for handicapped.
Atmosphere: 5
Food: 5
Service: 4
Fitst time visiting this location in Northville 2_24_24 for my morning coffee. Went inside to order @ approx.11:15am the cashier was rude, nasty, impolite and would not assist with my order after waiting on my order for awhile, I went to inquiry about my order the lady said she was too busy to chk my order, after i pd for my order & walked away from me, i proceeded ask for my receipt was ignored. Then finally someone else proceed to say my order was up. The cashier svc was terrible...she should be in the back making the beverage not handling the customers. No name no receipt. Will not go inside to order, maybe stick to the drive thru in the future. POOR inside customer svc. Unhappy customer!
Looks different and fresh after the recent renovation!
Atmosphere: 5
Food: 5
Service: 5
Way over rated for Coffee...
Atmosphere: 2
Food: 1
Service: 2
The barista got my order wrong and refused to change the order, saying it’s the policy. I will never return to that Starbucks. They get paid from you, and refuse to remake a drink that I didn’t touch. Bad attitudes and horrible service. Lol they were happy to refund me when I asked, but wouldn’t fix or remake the drink. Starbucks, look at who you’re hiring.
Service: 1
Drive thru is extremely slow. It took 15 minutes to get my coffee with only 2 cars ahead of me. Staff is not friendly, the person handing me my coffee never said a word. I told him good morning. No response. I thanked him, no response. This is the service you get from a poorly managed McDonald’s, not a Starbucks.
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Atmosphere: 4
Food: 4
Service: 5
A lovely lady tonight was cleaning the Frappuccino machine and my daughter and I were craving one, she stopped and made it for us then re-cleaned it! She was so lovely to do that for us! Great customer service!!
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks ever. Very rude & unfriendly employees. Every time I come here they never make my order correct. Also, be prepared to wait 45 minutes in the drive thru.
Atmosphere: 1
Food: 1
Service: 1
Here the associates are not kind at all, I’ve been here twice and I got the same feeling. For example, my capuchino was only 1/4 full of the cup and the rest was just foam… not coming back to this one sorry.
Atmosphere: 2
Food: 3
Service: 1
I love Starbucks and usually rave about the workers, but this was the worst Starbucks experience ever. Workers are rude and takes forever. After 30 mins I asked about my drink and the worker seemed annoyed and was rude. Also, there was no toilet paper in either of the bathrooms and when I asked for them to fix it, they were extremely annoyed and rude.
Atmosphere: 1
Food: 5
Service: 1