I asked for a black tea or earl grey from the drive thru and got a chai tea instead. Very disappointed. Not only that, the lady was rude too.
Food: 1
Service: 1
Kathy Chobot
They always put sugar in my coffee!I ask for double cream no sugar.So frustrating and they said they cannot give receipt.They told me they have a new owner ?
Atmosphere: 1
Food: 1
Service: 1
Dina DiNunzio
I was there yesterday and ordered a latte and asked for half and half rather than all milk she argued with me saying that was not possible and that I the customer didn't understand what a latte is!!! I told her I have done this many times as I cannot digest milk she continues to lecture me that I am wrong and it's not possible. So upsetting!!! I gave up and got a coffee as I was meeting people.
Atmosphere: 3
Food: 4
Service: 1
Anthony Rembisz
Was ordering and the lady asked if I wanted a hash brown with my food to make it a meal and I said “that would be great yes” and then I order some Tim bits with no birthday cake ones. They forgot my hash brown and gave me birthday cake TimbitsAnd my large double double iced coffee is mostly cream
Atmosphere: 1
Food: 1
Service: 1
Jessica C.
The woman who helped me out today was so sweet and she made my coffee just perfect!
Atmosphere: 4
Food: 5
Service: 5
Tom Tisu
Needs big improvement on customer
Atmosphere: 1
Food: 1
Service: 1
Danielle Steeby
I honestly don't understand how the lady in the drive thru can still work there after this many negative reviews about her. After reading the reviews on here I knew exactly who they were referring to, and I was only there once today. I will never be back to this location because of her.I placed an online order for pickup here. There was only one car in line in front of me, so it went very fast. Got to the window, and the woman there actually seemed nice at first. She told me they didn't have the waffles for the breakfast sandwich and asked if a croissant was ok instead. I had no problem. Still polite. She then handed me my drink, and I kid you not, she told me THREE times from the time she handed me the drink to when I set the drink in my cup holder to pull around to a parking spot to wait for the rest of my order. I literally have no problem with this and said ok. It got to the point that I was confused if she was actually talking to me because she said it multiple times in such a short time span. The last time she said it I was looking at her, I said yes, and she looks at me with like a half smile and says "ok" like I'm stupid or something. I do not understand the sheer pushy, nasty, passive-aggressive attitude for literally no reason. I was nothing but nice to you. Why do you work here?Literally go to any other location if it's not urgent. I've never been treated this way by any person in the drive thru at any fast food place, ever. Not worth it.
Atmosphere: 2
Food: 3
Service: 1
Carly
Personally Tim Hortons has been my go to coffee place for years. Today I got an everything bagel toasted with extra butter and one side was completely dry. I’ve started ordering with extra butter regularly because I was noticing the bagels had lots of dry spots so I assumed they are only allowed to put a certain amount. It is an up charge for extra butter but that doesn’t bother me. However when I’m charged extra for what I ordered and it’s not coming out that way it’s a bit frustrating.On top of this the lady taking the order tried to cut me off in the middle of ordering. When I got to the window she sat there laughing and giggling with her coworkers and ignored me. All the while there were no other cars in front of me nor behind me in the drive through. Time to start looking for a new coffee place I guess
If u could leave 0 starts I would for their workers. Slow and unprofessional especially that person called Marwah because I was just talking to her and she kept ignoring me like seriously do you even know anything about customer service. You accepted this job you need to do it right. It’s not our fault that you’re a miserable person and you hate your job and at the end I get wrong items.
Atmosphere: 1
Food: 1
Service: 1
Damian Abdallah
Great employees:)
Atmosphere: 5
Food: 3
Service: 5
Alexandrea M
I work close to this location, yet I make every effort to go elsewhere for coffee. I only go here when I am short on time, and I regret it every time. Like most of the other reviews, I have had bad experiences with the woman who works the window. She is extremely rude. I cannot even put my coffee into my cupholder without her throwing attitude at me. She seems to expect customers to drive off the second their order is in their hand. I've even had her scream "NEXT" at me while handing my change to me. It seems management does not care, since there are so many reviews stating this, yet she is still employed there and continuing the same bad customer service. I understand that they are likely timed on how fast they can get a car through (I know this was the case at a fast-food establishment I once worked at), but this is not the way to meet those time goals. It is extremely frustrating and unprofessional.
Atmosphere: 1
Food: 3
Service: 1
Nikki
2nd time I got a panini that wasn’t made correctly and/or not even grilled/barely warm.
Atmosphere: 2
Food: 1
Service: 2
Brittni White
I have ordered through this drive-thru multiple times in the past 6 months and have had a poor experience every time. I keep trying to see if it’s gotten better and it never improves. This location used to be pretty good, but the staff just doesn’t seem to care anymore and are always in a rush. Drinks aren’t made well and food is poor quality. Orders aren’t usually correct 50% of the time either. It’s always the same woman at the window and she is not friendly at all and always rushing even when there is no line. It’s too bad because I would come here more often if it was better as it’s really the only drive-thru coffee shop close to my house.
I asked for a black tea or earl grey from the drive thru and got a chai tea instead. Very disappointed. Not only that, the lady was rude too.
Food: 1
Service: 1
They always put sugar in my coffee!I ask for double cream no sugar.So frustrating and they said they cannot give receipt.They told me they have a new owner ?
Atmosphere: 1
Food: 1
Service: 1
I was there yesterday and ordered a latte and asked for half and half rather than all milk she argued with me saying that was not possible and that I the customer didn't understand what a latte is!!! I told her I have done this many times as I cannot digest milk she continues to lecture me that I am wrong and it's not possible. So upsetting!!! I gave up and got a coffee as I was meeting people.
Atmosphere: 3
Food: 4
Service: 1
Was ordering and the lady asked if I wanted a hash brown with my food to make it a meal and I said “that would be great yes” and then I order some Tim bits with no birthday cake ones. They forgot my hash brown and gave me birthday cake TimbitsAnd my large double double iced coffee is mostly cream
Atmosphere: 1
Food: 1
Service: 1
The woman who helped me out today was so sweet and she made my coffee just perfect!
Atmosphere: 4
Food: 5
Service: 5
Needs big improvement on customer
Atmosphere: 1
Food: 1
Service: 1
I honestly don't understand how the lady in the drive thru can still work there after this many negative reviews about her. After reading the reviews on here I knew exactly who they were referring to, and I was only there once today. I will never be back to this location because of her.I placed an online order for pickup here. There was only one car in line in front of me, so it went very fast. Got to the window, and the woman there actually seemed nice at first. She told me they didn't have the waffles for the breakfast sandwich and asked if a croissant was ok instead. I had no problem. Still polite. She then handed me my drink, and I kid you not, she told me THREE times from the time she handed me the drink to when I set the drink in my cup holder to pull around to a parking spot to wait for the rest of my order. I literally have no problem with this and said ok. It got to the point that I was confused if she was actually talking to me because she said it multiple times in such a short time span. The last time she said it I was looking at her, I said yes, and she looks at me with like a half smile and says "ok" like I'm stupid or something. I do not understand the sheer pushy, nasty, passive-aggressive attitude for literally no reason. I was nothing but nice to you. Why do you work here?Literally go to any other location if it's not urgent. I've never been treated this way by any person in the drive thru at any fast food place, ever. Not worth it.
Atmosphere: 2
Food: 3
Service: 1
Personally Tim Hortons has been my go to coffee place for years. Today I got an everything bagel toasted with extra butter and one side was completely dry. I’ve started ordering with extra butter regularly because I was noticing the bagels had lots of dry spots so I assumed they are only allowed to put a certain amount. It is an up charge for extra butter but that doesn’t bother me. However when I’m charged extra for what I ordered and it’s not coming out that way it’s a bit frustrating.On top of this the lady taking the order tried to cut me off in the middle of ordering. When I got to the window she sat there laughing and giggling with her coworkers and ignored me. All the while there were no other cars in front of me nor behind me in the drive through. Time to start looking for a new coffee place I guess
Atmosphere: 2
Food: 2
Service: 2
Great
Atmosphere: 5
Food: 5
Service: 5
Both times I went they don’t have it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
If u could leave 0 starts I would for their workers. Slow and unprofessional especially that person called Marwah because I was just talking to her and she kept ignoring me like seriously do you even know anything about customer service. You accepted this job you need to do it right. It’s not our fault that you’re a miserable person and you hate your job and at the end I get wrong items.
Atmosphere: 1
Food: 1
Service: 1
Great employees:)
Atmosphere: 5
Food: 3
Service: 5
I work close to this location, yet I make every effort to go elsewhere for coffee. I only go here when I am short on time, and I regret it every time. Like most of the other reviews, I have had bad experiences with the woman who works the window. She is extremely rude. I cannot even put my coffee into my cupholder without her throwing attitude at me. She seems to expect customers to drive off the second their order is in their hand. I've even had her scream "NEXT" at me while handing my change to me. It seems management does not care, since there are so many reviews stating this, yet she is still employed there and continuing the same bad customer service. I understand that they are likely timed on how fast they can get a car through (I know this was the case at a fast-food establishment I once worked at), but this is not the way to meet those time goals. It is extremely frustrating and unprofessional.
Atmosphere: 1
Food: 3
Service: 1
2nd time I got a panini that wasn’t made correctly and/or not even grilled/barely warm.
Atmosphere: 2
Food: 1
Service: 2
I have ordered through this drive-thru multiple times in the past 6 months and have had a poor experience every time. I keep trying to see if it’s gotten better and it never improves. This location used to be pretty good, but the staff just doesn’t seem to care anymore and are always in a rush. Drinks aren’t made well and food is poor quality. Orders aren’t usually correct 50% of the time either. It’s always the same woman at the window and she is not friendly at all and always rushing even when there is no line. It’s too bad because I would come here more often if it was better as it’s really the only drive-thru coffee shop close to my house.
Food: 2
Service: 1