It's fine? I guess?Food is very microwaved in texture. Even fried foods are gummy-like in consistency, and I'm fairly confident the food we ordered was expired in some way as it has an acrid sour flavor on the back end of it's chew.Very understaffed, waited roughly 30 minutes while there were only 2 tables seated. Our waitress was nice at least.
debasis satapathy
Very good food, menu variety to pick from is quite nice, the decor is nice, modern, well kept, clean.Post covid they are short staffed and slow as a result but the staff are courteous and friendly.Would definitely recommend a visit.
Samantha Webster
Seems staff were confused on new happy hour pricing, they presumed hh prices went up by 1$, however the website says otherwise based on location. Seemed to be confusion with manager about what a domestic vs “premium” (aka craft) draft was. Maybe just training issues. Bartender rang in wrong prices but he was new and learning, so no big deal. In the end, manager adjusted my tab and nobody gave an attitude about correcting the price so that rectified it for me. Food was good, but chili queso used to be better quality.If I were to have a negative statement about staff, I would just suggest a better team behavior. The bartender that was clearly a staff member for much longer came in after the person who was working morning/afternoon (the new 2 week old bartender). He was clearly struggling while she was doing dishes and keeping up with some well drinks. Bar tables were not getting greeted (they said 10 min had passed) and they were complaining. She never asked me if I needed anything or was doing okay, while standing right in front of me and looked down the whole time. (My drinks were empty and I needed boxes. Wasn’t angry, but I could have been better.)
Britnae Antolak
Terrible experience. Waited 7 minutes at the door before we were even acknowledged. Got seated, sat at the table for 10 minutes, never greeted or acknowledged, it wasn’t until I was on the way to the bathroom with my child that Erin our waitress asked us what we wanted to drink. Come back out another 5-10 minutes pass before she brings us the wrong drinks lol, she apologizes, tell us she has to run her food she’ll fix the drinks and come back to take our order. That again takes another 10 minutes. We ordered an app, three meals for the table and a carry out order. Food came out quick, but of course was wrong, she brought one of the carry out orders to my step daughter to eat not the food she ordered. Gets better after 5 minutes waiting for her to come back i finally get up flag her down, she comes to the table (my food is cold, I didn’t want to eat and she didn’t have her food I was ready for a box at this point) tell her our problem once again, she gets it fixed. Kids finish eating I’m ready for boxes and a bill and my carry out order. Erin told me she’ll give me my carry out order once I pay the bill. Idk what type of policy that is, but whatever. She tells me the bill is on the handheld device on the table, it wasn’t on there and we waited 15 more minutes for her to come back, comes back give her the money for the bill. Brings the carry out order of course I had to check the bag she’s been messing things up all night. Of course it’s missing food and it’s the wrong side (paid for loaded fries), she threw the old loaded fries that the cheese was burnt and hard from sitting in the window in the box :(. Literally threw, they were folded up looked awful. Then I was missing my southwest egg rolls, she tried to give me the money back. I didn’t accept because I wanted the egg rolls, had to wait for those to come up. I asked for extra side of Alfredo she brought Caesar and ranch dressing. After all of that being said, I’m not mad at Erin, I still tipped her 20% and stayed friendly & patient. I’m upset with management & the staff as a whole. They watched her struggle, nobody stepped in helped her. Whenever she asked the cooks for missing food, it was never here you go, they challenged everything she requested. Lastly as a management team, if you see a server having constant issues and or mistakes with a table shouldn’t you get involved and try to resolve the issue, or even an apology for my many inconveniences? Then when I called they asked me, did you ask to see a manager? Maybe I should of but maybe management needs to be more involved with how the restaurant is being operated.
Maurice Young
I was racially discriminated at this location on 4/24/2022. Please see comments for video of the incident. And share this.
Vanessa Niziol
This place gets 2 stars only because our server was good! Unfortunately she was in training and her trainer didn't show up, so she got stuck brand new by herself on the floor and no other servers. ANYWAY, that's not the issue. THIS PLACE IS DISGUSTING. I had to wipe my own table and chairs because how nasty it was, crud all over the menus, trash everywhere in the parking lot. I understand staff shortages, but there is NO excuse as to why a restaurant that serves food should be this nasty. If the front was this gross, I can only imagine how gross the kitchen is. The wipes in the pictures I posted are from cleaning just 1 area where my baby was sitting.
Kara Schuler
My friend and I went in at 6:20 we were told it would be a short wait and to sit. We than waited 10 minutes and 2 other groups of 3 came in and were seated before us. Had to go up and ask for a seat. Than waited another 15 to order drinks and that took 20 minutes. Mind you about 5 tables were in there at this time. We than waited another 20 to order. As we are waiting for our appetizer we were waiting 20 minutes. By 8:30 we still had no food and my friends appetizer was still not there. We did not get our food till 8:50 and half of it was not even there. We were so beyond upset. The waiting staff was not on the same page half were saying they are not taking din in and half were taking people to tables. Our waitress kept telling everyone the kitchen was behind and hour and then kept say the manager finally stepped in and said something. By the end of our meal we were not even hungry and we’re just upset at how the place ran. I love this place and this was by far the worst experience at a restaurant in my life. Very unhappy at how unorganized it was and how no communication was given to the people eating here and the staff.
Kurt Ebel
Horribly slow. Wasn't busy either so no excuse there. Food orders were both wrong and they were not special orders either. Honey Chipotle crisper came out plain and the mushrooms. And Swiss burger came with fries instead of mashed potatoes. Never asked about a refill and then took forever with out bill as it wasn't on their Ying on the table. Not a great experience.
Lindsay Dean
I was MORTIFIED with the experience here. Completely disorganized, dirty, and managers have no idea what is happening. I was here for THREE HOURS and had to request to leave because we hadn’t gotten our food yet, just the appetizer. Manager told us it was the food runners fault and then the manager yelled at the food runner in front of the guests. I felt so bad for her. Horrible management. This place needs to close.
G G
Waited for 20mins to sit down. Order our drinks and food and never received our food. Told an hour later after waiting that they forgot to ring in our food. I'm pregnant and I was definitely not about to wait for my food now. Horrible experience. They literally just forgot us. Unorganized and the bathroom was very dirty. Never coming here again!
Yikes. Do not eat here! Disorganized and poorly managed. Plus I literally heard the manager dropping F bombs to a table of an elderly couple who were literally the sweetest things ever, they just wanted their food corrected because the woman had an allergy. The old woman actually started crying when the manager left the table. Disgusted with this place. Chilis corporate management needs get involved.
Gilbert Gorham
waitress was fabulous food was delicious and great atmosphere
Annette Hill
New staff made all the difference. Food was delicious and service was quick. Staff was engaging and bartender knows her stuff. I will go back with Friends.
Beau Radloff
The worst. This “hostess” welcomed my family of four (including two children) by saying “I can’t serve YOU, Go somewhere ELSE!” Understandable in today’s restaurant scene until she stumbled backwards and drunkenly fell on a woman sitting at the bar. So hey Chilis. You lost a long time client and your so called hostess is hammered.
Ronald Blakely Jr
When we arrived there was a 20-30 minute wait to be seated. Not do to it being busy, but due to staff shortage. Only 1 cook, and 1 server. Since we weren't in much of a hurry, we decided to wait. It took about 15 minutes to be seated. We were waited on within a few minutes. Our server was ending engaging, and personable. He apologized for our wait to be seated, and went on to tell us what items were not available, because of the lack of kitchen staff. We placed our order, and it was brought out rather quickly to our surprise. Food was hot ? and delicious. I applaud ? the staff that was there during our visit. Our waiter keep the tables clean, for those who decided they didn't mind the wait either. Forgot to mention, the waiter was also the hostess greeting patrons in between, waiting tables, and busing tables. Thank you to the staff that actually decided to come into work!
It's fine? I guess?Food is very microwaved in texture. Even fried foods are gummy-like in consistency, and I'm fairly confident the food we ordered was expired in some way as it has an acrid sour flavor on the back end of it's chew.Very understaffed, waited roughly 30 minutes while there were only 2 tables seated. Our waitress was nice at least.
Very good food, menu variety to pick from is quite nice, the decor is nice, modern, well kept, clean.Post covid they are short staffed and slow as a result but the staff are courteous and friendly.Would definitely recommend a visit.
Seems staff were confused on new happy hour pricing, they presumed hh prices went up by 1$, however the website says otherwise based on location. Seemed to be confusion with manager about what a domestic vs “premium” (aka craft) draft was. Maybe just training issues. Bartender rang in wrong prices but he was new and learning, so no big deal. In the end, manager adjusted my tab and nobody gave an attitude about correcting the price so that rectified it for me. Food was good, but chili queso used to be better quality.If I were to have a negative statement about staff, I would just suggest a better team behavior. The bartender that was clearly a staff member for much longer came in after the person who was working morning/afternoon (the new 2 week old bartender). He was clearly struggling while she was doing dishes and keeping up with some well drinks. Bar tables were not getting greeted (they said 10 min had passed) and they were complaining. She never asked me if I needed anything or was doing okay, while standing right in front of me and looked down the whole time. (My drinks were empty and I needed boxes. Wasn’t angry, but I could have been better.)
Terrible experience. Waited 7 minutes at the door before we were even acknowledged. Got seated, sat at the table for 10 minutes, never greeted or acknowledged, it wasn’t until I was on the way to the bathroom with my child that Erin our waitress asked us what we wanted to drink. Come back out another 5-10 minutes pass before she brings us the wrong drinks lol, she apologizes, tell us she has to run her food she’ll fix the drinks and come back to take our order. That again takes another 10 minutes. We ordered an app, three meals for the table and a carry out order. Food came out quick, but of course was wrong, she brought one of the carry out orders to my step daughter to eat not the food she ordered. Gets better after 5 minutes waiting for her to come back i finally get up flag her down, she comes to the table (my food is cold, I didn’t want to eat and she didn’t have her food I was ready for a box at this point) tell her our problem once again, she gets it fixed. Kids finish eating I’m ready for boxes and a bill and my carry out order. Erin told me she’ll give me my carry out order once I pay the bill. Idk what type of policy that is, but whatever. She tells me the bill is on the handheld device on the table, it wasn’t on there and we waited 15 more minutes for her to come back, comes back give her the money for the bill. Brings the carry out order of course I had to check the bag she’s been messing things up all night. Of course it’s missing food and it’s the wrong side (paid for loaded fries), she threw the old loaded fries that the cheese was burnt and hard from sitting in the window in the box :(. Literally threw, they were folded up looked awful. Then I was missing my southwest egg rolls, she tried to give me the money back. I didn’t accept because I wanted the egg rolls, had to wait for those to come up. I asked for extra side of Alfredo she brought Caesar and ranch dressing. After all of that being said, I’m not mad at Erin, I still tipped her 20% and stayed friendly & patient. I’m upset with management & the staff as a whole. They watched her struggle, nobody stepped in helped her. Whenever she asked the cooks for missing food, it was never here you go, they challenged everything she requested. Lastly as a management team, if you see a server having constant issues and or mistakes with a table shouldn’t you get involved and try to resolve the issue, or even an apology for my many inconveniences? Then when I called they asked me, did you ask to see a manager? Maybe I should of but maybe management needs to be more involved with how the restaurant is being operated.
I was racially discriminated at this location on 4/24/2022. Please see comments for video of the incident. And share this.
This place gets 2 stars only because our server was good! Unfortunately she was in training and her trainer didn't show up, so she got stuck brand new by herself on the floor and no other servers. ANYWAY, that's not the issue. THIS PLACE IS DISGUSTING. I had to wipe my own table and chairs because how nasty it was, crud all over the menus, trash everywhere in the parking lot. I understand staff shortages, but there is NO excuse as to why a restaurant that serves food should be this nasty. If the front was this gross, I can only imagine how gross the kitchen is. The wipes in the pictures I posted are from cleaning just 1 area where my baby was sitting.
My friend and I went in at 6:20 we were told it would be a short wait and to sit. We than waited 10 minutes and 2 other groups of 3 came in and were seated before us. Had to go up and ask for a seat. Than waited another 15 to order drinks and that took 20 minutes. Mind you about 5 tables were in there at this time. We than waited another 20 to order. As we are waiting for our appetizer we were waiting 20 minutes. By 8:30 we still had no food and my friends appetizer was still not there. We did not get our food till 8:50 and half of it was not even there. We were so beyond upset. The waiting staff was not on the same page half were saying they are not taking din in and half were taking people to tables. Our waitress kept telling everyone the kitchen was behind and hour and then kept say the manager finally stepped in and said something. By the end of our meal we were not even hungry and we’re just upset at how the place ran. I love this place and this was by far the worst experience at a restaurant in my life. Very unhappy at how unorganized it was and how no communication was given to the people eating here and the staff.
Horribly slow. Wasn't busy either so no excuse there. Food orders were both wrong and they were not special orders either. Honey Chipotle crisper came out plain and the mushrooms. And Swiss burger came with fries instead of mashed potatoes. Never asked about a refill and then took forever with out bill as it wasn't on their Ying on the table. Not a great experience.
I was MORTIFIED with the experience here. Completely disorganized, dirty, and managers have no idea what is happening. I was here for THREE HOURS and had to request to leave because we hadn’t gotten our food yet, just the appetizer. Manager told us it was the food runners fault and then the manager yelled at the food runner in front of the guests. I felt so bad for her. Horrible management. This place needs to close.
Waited for 20mins to sit down. Order our drinks and food and never received our food. Told an hour later after waiting that they forgot to ring in our food. I'm pregnant and I was definitely not about to wait for my food now. Horrible experience. They literally just forgot us. Unorganized and the bathroom was very dirty. Never coming here again!
Restaurantji Recommends
Yikes. Do not eat here! Disorganized and poorly managed. Plus I literally heard the manager dropping F bombs to a table of an elderly couple who were literally the sweetest things ever, they just wanted their food corrected because the woman had an allergy. The old woman actually started crying when the manager left the table. Disgusted with this place. Chilis corporate management needs get involved.
waitress was fabulous food was delicious and great atmosphere
New staff made all the difference. Food was delicious and service was quick. Staff was engaging and bartender knows her stuff. I will go back with Friends.
The worst. This “hostess” welcomed my family of four (including two children) by saying “I can’t serve YOU, Go somewhere ELSE!” Understandable in today’s restaurant scene until she stumbled backwards and drunkenly fell on a woman sitting at the bar. So hey Chilis. You lost a long time client and your so called hostess is hammered.
When we arrived there was a 20-30 minute wait to be seated. Not do to it being busy, but due to staff shortage. Only 1 cook, and 1 server. Since we weren't in much of a hurry, we decided to wait. It took about 15 minutes to be seated. We were waited on within a few minutes. Our server was ending engaging, and personable. He apologized for our wait to be seated, and went on to tell us what items were not available, because of the lack of kitchen staff. We placed our order, and it was brought out rather quickly to our surprise. Food was hot ? and delicious. I applaud ? the staff that was there during our visit. Our waiter keep the tables clean, for those who decided they didn't mind the wait either. Forgot to mention, the waiter was also the hostess greeting patrons in between, waiting tables, and busing tables. Thank you to the staff that actually decided to come into work!
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