Guido's Premium Pizza Novi

Terrible customer service. Whoever answered the phone was very argumentative and it seems to be a theme for him because a lot of other reviews say the same thing. Never again!!!

Ordered Doordash, it requires you to pick a sauce, BBQ isn't a option!!!! For the BBQ chicken pizza!!! Called to let the manager know the failed ordering system. I got nothing but attitude!!! He blamed Doordash for his menu options!!! Never again!!!! Popper bread was made like he was running out of ingredients!!! Pizza's was dry hardly any sauce. So many complaints for $120+ order!!! The attitude when I called was by far the worse part!!! I will drive to Waterford before I would order from this location again!!!!!

Was not a good pie.

This evening I went to pick up an order for a DoorDash and the “gentleman “ was extremely rude. I completely understand when you are busy and behind however there is no reason to have a bad attitude and poor manners towards anyone that visits your establishment under any circumstances. I asked him his name so that I can address the issue with a manager come tomorrow morning however he just walked away without giving it to me. I personally will not order from this establishment ever .
In response to owner thank you for responding to my review it shows that you at least take reviews serious enough to respond to. However not what actually happens at the store. That is not what happened however the warped sense of timing tells me that you are the one I had the pleasure of dealing with. In essence of banning me sir I did nothing wrong except write a review on your behavior and manners oh and let the public know I personally will not order from your establishment so to ban me is comical I already stated I wasn’t coming to your establishment so what was your exact point supposed to be?

It was ok

I love the pizza at Guido's. It's fresh and they don't over sauce!

Didn’t get to order! Very rude service!!!?

This store has a criminal employee I’m a DoorDash driver I didn’t feel safe they close anytime they want I almost call police today it’s good he’s didn’t hurt me but if I stay more longer inside that guy can do anything I got so scared and I left quickly omg employee behavior 😱 I don’t recommend to go this store specifically at night please 🙏 don’t do that love everyone be kind 🙏🙏🙏🙏

When i order a pizza to be picked up, i expect it to be done after 20 mins. But when i go to pick up, im waiting 15 mins! Nope. Never again!!!!

The 1st time we called, we were left on hold for 15 minutes until we gave up. We thought we would give them another chance and called for delivery. We were told they wouldn't deliver to our address, it's out of range. We are 3.8 miles away

Not sure why the poor reviews. This is my fav spot for pizza, by a long shot. Pizza is out of this world in my opinion, my order has always been 100% correct. Online ordering is simple. Order always ready on time.

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Build Your Own Pizza - Medium - Detroit Style Deep Dish Square, Build Your Own - Medium 12 Hand Tossed or Thin Crust

Best pizza I’ve had in a long time

Food: 5

Michigan Orthopaedic Surgeons Novi absolutely ? loves Guido's

Atmosphere: 5

Food: 5

Service: 5

Whoever was taking calls on May 4th 2024 at 5:45 pm was the rudest person I have ever spoken to when ordering anything from anywhere... Called back multiple times to ensure they new delivery location at hospital ( trying to celebrate new grandchild) and he simply hung up..when I called back to cancel just picked up phone and hung up...Definitely never ordering from here again and where huge Guido fans

Service: 1

RUDE !!!! INCONSIDERATE TO ELDERY AND HANDICAPPED!! TERRIBLE

Atmosphere: 1

Food: 1

Service: 1