There is never anyone at their customer service desk!! I have needed assistance several times recently and have waited forever for someone to even find the manager who then didnt help but had to find another employee!! Previously there was always an employee at customer service but i think she was moved to the deli?? Just a terrible experience which I related to the manager. I told him other krogers always have a person at customer service!!! Please step it up krogers novi at the desk!! On another note their Express/uscanemployees are always wonderful. I appreciate their efficiency!!
Cornelius Rice
I like this Kroger because they carry the brown shopping bags.
Jerry Bunnell
Great as usual and nice people!
Marie Thomson
Convenient because of where it's located. Produce could be better.
赤井達磨
There are a lot of Japanese ingredients.There is also miso.The curry roux is also past its expiration date, so be sure to check before purchasing.
Savanna Cass
Worse experience with grocery pick up. Ordered from this store twice. First time, they gave me spoiled chicken. Figured we’d give them a second chance.. 2nd time they gave me half my groceries (forgetting the other half) and half of someone else’s. Manager in grocery pick up was rude and stated she isn’t sure if she can give me a refund for the items I was missing.. sent someone out with my ‘correct’ groceries, just to still have items missing. Don’t shop here. They are rude, and slacking in the customer service department.
David Newman
Good fresh food, well lit facility and clean.
Jason Lee Richert
Made the age old mistake of shopping hungry!The deli people were fairly friendly & helpfulMost all of the shelves were fully stockedCheckout was only mildly painful this time
We only buy the sale prices. My husband and I are retired. You can hardly make ends meet.
Asaf Farfar
Good items. A little pricy.
Winnie Gallagher
Hadn't been to Kroger in a long time. Kroger had helpful employees and good prices and value. Also had a choice between self check out and regular check out.
Connie Space
How, on a Friday night, do you have one lady screaming at everyone at self check and no other check outs open. No wonder she was screaming at everyone....trying to do the job of 4 or 5 people. Not that thats ok either.Line wrapped around the corner. No one else in sight. Shopping elsewhere.
Nathan Buchanan
Don't expect to get anything done at the customer service desk. No one is there and they aren't coming either. Definitely not a very good impression to make for your customers.
There is never anyone at their customer service desk!! I have needed assistance several times recently and have waited forever for someone to even find the manager who then didnt help but had to find another employee!! Previously there was always an employee at customer service but i think she was moved to the deli?? Just a terrible experience which I related to the manager. I told him other krogers always have a person at customer service!!! Please step it up krogers novi at the desk!! On another note their Express/uscanemployees are always wonderful. I appreciate their efficiency!!
I like this Kroger because they carry the brown shopping bags.
Great as usual and nice people!
Convenient because of where it's located. Produce could be better.
There are a lot of Japanese ingredients.There is also miso.The curry roux is also past its expiration date, so be sure to check before purchasing.
Worse experience with grocery pick up. Ordered from this store twice. First time, they gave me spoiled chicken. Figured we’d give them a second chance.. 2nd time they gave me half my groceries (forgetting the other half) and half of someone else’s. Manager in grocery pick up was rude and stated she isn’t sure if she can give me a refund for the items I was missing.. sent someone out with my ‘correct’ groceries, just to still have items missing. Don’t shop here. They are rude, and slacking in the customer service department.
Good fresh food, well lit facility and clean.
Made the age old mistake of shopping hungry!The deli people were fairly friendly & helpfulMost all of the shelves were fully stockedCheckout was only mildly painful this time
Overpriced
Note to self: meh stock
Restaurantji Recommends
We only buy the sale prices. My husband and I are retired. You can hardly make ends meet.
Good items. A little pricy.
Hadn't been to Kroger in a long time. Kroger had helpful employees and good prices and value. Also had a choice between self check out and regular check out.
How, on a Friday night, do you have one lady screaming at everyone at self check and no other check outs open. No wonder she was screaming at everyone....trying to do the job of 4 or 5 people. Not that thats ok either.Line wrapped around the corner. No one else in sight. Shopping elsewhere.
Don't expect to get anything done at the customer service desk. No one is there and they aren't coming either. Definitely not a very good impression to make for your customers.
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