What a joke of an establishment. I’ll be contacting corporate come Monday morning. I made a $60 order. Minutes after pushing my order through I realized I forgot to add 1 single ranch cup. I called the store and asked to add a ranch cup. The worker told me I couldn’t add to my order. So we had to do a separate order. So I said ok. She then told me they would be unable to deliver the single ranch cup. I suggested she put the ranch cup into my existing order and she told me she was unable to do so. So she wanted me to have my whole order delivered and then drive the 4 miles to come pickup my single ranch cup. What a joke. I then told her I want to cancel my order if she couldn’t be more helpful and she simply said “ok bye” And hung up on me. Unbelievable. This is why the Pizza Hut chain is dying. Common sense isn’t very common among their employees.
Primo C
1. Had to wait an extra 15 mins besides the half an hour wait because not only an employee burnt my food while cooking, but also because HE FORGOT to make another to replace it. I overheard the manager react to the cook acting oblivious about redoing the food that he burnt himself. Although the manager offered to make a brownie instead, I referred not to waste any more time there. 2. Another customer next to me noticed one of the employees return from the restroom WITHOUT washing her hands.
I feel sympathy for the manager for the being the ONLY one to try to hold the place together unlike the rest of kitchen employees. Overall, this place is not great…
Atmosphere: 2
Food: 2
Service: 1
ruffiØ
They forgot one of my pizzas. And no I don’t live close.
Service: 1
Rebecca Roth
Super friendly, had my pizza ready in under 25 minutes even during dinner rush.
Jacob C
The lady working the register is extremely rude. This is my second and last time dealing with her. I understand not liking your job at points but it's no reason to be rude to someone who hasn't done anything to you🤷
Atmosphere: 1
Food: 3
Service: 1
zack Henkel
Great people very kind and helpful when it comes to orders I would definitely come here again
Atmosphere: 5
Food: 5
Service: 5
Kimi Park
The clerk that cashed me out had a bad attitude. The pizza was not made how I ordered. Also was poorly made. Paid for extra cheese but didn’t even get that. Overall bad experience.
Atmosphere: 3
Food: 1
Service: 1
Judy Nicholas
Always amazing!!
Atmosphere: 5
Food: 5
Service: 5
J.T HOWARD
The pizza was dry pepperoni look like those dried out cook kind of remind me of a piece of being reheated in the microwave I would never order from whatever again never got sick from Pizza until today like wow
Food: 1
Service: 1
Scott Shawbitz
Top notch. Made an error while ordering pizza management said no problem gave me the pizza as an error and remade the correct order. Great customer service great job.
Anyone reading this review, please check your credit card transaction and make sure they don't charge you tips without asking you. Here's my story. I ordered an ultimate bundle on Saturday for carry-out. The guy forgot my boneless chicken wings completely and made me wait for extra 6-7 minutes for the chicken wings. I only found out the meat-lover pizza and supreme pizza I ordered were completely messed up after I got home. Neither of them was correct pizza, but I sucked it. Today is Thursday. I found out they charged me 18% tip without my authorization, guess that's why they asked me to sign the receipt although I made the order through Pizza Hut app and paid in the app. Called both customer service line and the store, and I was asked to wait for the upper management to call back, probably until Monday. We will see.
Atmosphere: 1
Food: 1
Service: 1
K
Walked into the restaurant today and the guy who’s at the register act as if he couldn’t take my order told me to order online and when it comes out, I could just pay for it. He seemed annoyed, cause he was the only one working, however that’s not my fault if you don’t like your job find somewhere else. He helped the other person but not me maybe because I wasn’t pale enough.
Atmosphere: 1
Service: 1
Andre Letourneau
Guy at counter was considerate. Food was amazing
Atmosphere: 5
Food: 5
Service: 5
Megan Lary
Highly disappointed today. I guess $2 personal pans also means crappy burnt pizza with no cheese?? Also purchased a large all meat pizza which had no sauce.
Atmosphere: 4
Food: 1
Service: 4
Ron
Shout-out to Christine and Aaron for their friendly and welcoming customer service!
What a joke of an establishment. I’ll be contacting corporate come Monday morning. I made a $60 order. Minutes after pushing my order through I realized I forgot to add 1 single ranch cup. I called the store and asked to add a ranch cup. The worker told me I couldn’t add to my order. So we had to do a separate order. So I said ok. She then told me they would be unable to deliver the single ranch cup. I suggested she put the ranch cup into my existing order and she told me she was unable to do so. So she wanted me to have my whole order delivered and then drive the 4 miles to come pickup my single ranch cup. What a joke. I then told her I want to cancel my order if she couldn’t be more helpful and she simply said “ok bye”
And hung up on me. Unbelievable. This is why the Pizza Hut chain is dying. Common sense isn’t very common among their employees.
1. Had to wait an extra 15 mins besides the half an hour wait because not only an employee burnt my food while cooking, but also because HE FORGOT to make another to replace it. I overheard the manager react to the cook acting oblivious about redoing the food that he burnt himself. Although the manager offered to make a brownie instead, I referred not to waste any more time there.
2. Another customer next to me noticed one of the employees return from the restroom WITHOUT washing her hands.
I feel sympathy for the manager for the being the ONLY one to try to hold the place together unlike the rest of kitchen employees. Overall, this place is not great…
Atmosphere: 2
Food: 2
Service: 1
They forgot one of my pizzas. And no I don’t live close.
Service: 1
Super friendly, had my pizza ready in under 25 minutes even during dinner rush.
The lady working the register is extremely rude. This is my second and last time dealing with her. I understand not liking your job at points but it's no reason to be rude to someone who hasn't done anything to you🤷
Atmosphere: 1
Food: 3
Service: 1
Great people very kind and helpful when it comes to orders I would definitely come here again
Atmosphere: 5
Food: 5
Service: 5
The clerk that cashed me out had a bad attitude. The pizza was not made how I ordered. Also was poorly made. Paid for extra cheese but didn’t even get that. Overall bad experience.
Atmosphere: 3
Food: 1
Service: 1
Always amazing!!
Atmosphere: 5
Food: 5
Service: 5
The pizza was dry pepperoni look like those dried out cook kind of remind me of a piece of being reheated in the microwave I would never order from whatever again never got sick from Pizza until today like wow
Food: 1
Service: 1
Top notch. Made an error while ordering pizza management said no problem gave me the pizza as an error and remade the correct order. Great customer service great job.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Anyone reading this review, please check your credit card transaction and make sure they don't charge you tips without asking you. Here's my story. I ordered an ultimate bundle on Saturday for carry-out. The guy forgot my boneless chicken wings completely and made me wait for extra 6-7 minutes for the chicken wings. I only found out the meat-lover pizza and supreme pizza I ordered were completely messed up after I got home. Neither of them was correct pizza, but I sucked it. Today is Thursday. I found out they charged me 18% tip without my authorization, guess that's why they asked me to sign the receipt although I made the order through Pizza Hut app and paid in the app. Called both customer service line and the store, and I was asked to wait for the upper management to call back, probably until Monday. We will see.
Atmosphere: 1
Food: 1
Service: 1
Walked into the restaurant today and the guy who’s at the register act as if he couldn’t take my order told me to order online and when it comes out, I could just pay for it. He seemed annoyed, cause he was the only one working, however that’s not my fault if you don’t like your job find somewhere else. He helped the other person but not me maybe because I wasn’t pale enough.
Atmosphere: 1
Service: 1
Guy at counter was considerate. Food was amazing
Atmosphere: 5
Food: 5
Service: 5
Highly disappointed today. I guess $2 personal pans also means crappy burnt pizza with no cheese?? Also purchased a large all meat pizza which had no sauce.
Atmosphere: 4
Food: 1
Service: 4
Shout-out to Christine and Aaron for their friendly and welcoming customer service!
Atmosphere: 5
Food: 5
Service: 5
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