Sam's Club Bakery

I ordered white and yellow cupcakes for my daughter’s sweet 16 party in September. Only to get chocolate and white. When I spoke to manager “She stated we ordered chocolate which is a lie because we hate chocolate. What you will not do is argue back and forth with me and tell me what I ordered. Very unprofessional!!!! She for sure should not be in a management position. But many companies don’t have much to choose from. So needless to say, I will not be ordering from here...read full review

Poor customer service! I have had a business membership for almost 30 years, which I renew annually. They never told me that it is now a basic membership. I went to the store today at 9:40, they explained how it doesn't mean early entry anymore (which I understand). When I asked to shop for today at this time, since I drove 25 minutes, they told me no, that I had to pay $100 for up charge. Seriously?!?! Poor customer service!!!

I am not sure why this store has such low reviews, I shop here at least once a week if not several times. The store is always clean and organized, the staff has always been kind and helpful and the door selection is why I go. They have amazing filets, cakes, bakery items, wine, alcohol and even gorgeous flowers. This is by far my favorite place to shop.