As a manager in a restaurant... The food was awful, lady was rude
Emma E
Food is good but every time I’ve came here awful service. Either there no one there or they take forever to help. The girl literally saw me didn’t acknowledge me and made a whole pizza. Proceeded to be rude bc SHE Couldn’t hear me and then took everyone in lines order and then checked everyone out. I come here for my break only for the food but I’m just gonna stop. This is by far the worst experience I’ve had. And the worst part is it’s every time. I only get 30 minutes and today I spent 10 minutes waiting. This place needs new workers who want to be there and care for people.
Marie Jung
Stood in front of the counter with no response from the employee who had earbuds in, felt as though I was actively being ignored and ended up leaving without ordering.
Scot Lenter
Like most people who grew up in the 80s and 90s, there was a time when I loved Sbarro. I still have a fondness for them, although there is clearly better pizza available. The ingredients are actually still good, but they just don't put them all together like they used to. The employees are nice enough, but the management is not teaching them how to properly move the lines while still making a quality product.
Shooshi Yo
Worst customer service EVER! Went up there twice to be acknowledged to purchase food that’s on display. She never acknowledged me, then my husband went up to ask her and she didnt even look at him and responded within attitude with her back facing him. We ended up going to a different restaurant. They shouldn’t be representing your store, it makes you guys look bad for hiring such ppl. This woman should consider a warehouse job where she is NOT seen.
Service: 1
Amarildo Zefi
The employees were awful
Atmosphere: 1
Food: 4
Service: 1
Stephanie W
WORST customer service EVER! The employee behind the counter was rude, disrespectful and clearly hated her job. She refused to take our order because she was lazy. How does that even happen?! My family really wanted pizza, but got dismissed because she didn’t want to do her job. My husband and I were blown away in disbelief. Both staff members who were “working” today, should be fired immediately. We will never return, and we will always advise others to disregard this awful location with foul workers. Such a disappointment..
Kevin Flecha
Waited for over 15 minutes because there was nobody at the front. I don’t normally leave reviews but I work in the mall and the few times Ive come to Sbarro it’s always the same two ladies and they both full of hate honestly because they just rude 24/7, of all the places to eat in the food court this would the only one I would never recommend.
Atmosphere: 1
Food: 1
Service: 1
Tristyn Cox
Terrible place. Pizza has been out since 11am it seems, staff was very rude. Soda was flat. Should’ve gotten a Walmart frozen pizza.
Atmosphere: 1
Food: 1
Service: 1
Heather Clapper
It's the mall so there is plenty of seating and its atmosphere is the mall. The service was good for me. The worker had to tell people where to stand for her order. She was by herself and seemed like she was being rude but to me she was being strict because she needed to be.
They leave the pizza out for way too long, and it’s poorly made pizza should not look like this I know it’s a thinner crust but they need to make it a little thicker or something cause this is what my slice looked like and I haven’t even taken a bite yet
Atmosphere: 2
Food: 2
Service: 1
Victoria Bednard
The customer service is unbelievably bad. We stood there for 10 mins just for the 4 workers to completely ignore us. Then when they finally did acknowledge us, the lady was super rude and completely unhelpful. They didn’t give the guy in front of me his pizza or his change, so they gave him my slice and threw a fit when he asked where his change is. When I payed, they didn’t even hand me my food so we had to reach all the way over the counter to grab it myself. The workers act like you are an inconvenience. Only one girl was doing anything and the rest were standing around and yelling at eachother. I usually love Sbarros and have had good experiences at other locations, but save your time, money, and sanity and don’t come to this one. Manager needs to reevaluate who he hires because this is completely unacceptable, and this isn’t the first time I’ve had a bad experience at this location. This location should be shut down considering all of the negative reviews.
Atmosphere: 1
Food: 2
Service: 1
Sofia Chirinos
The food was almost raw and poor service
Service: 1
Holly Lyn
This is the 3rd time I have came to the mall and at 7:20 your closed.. do you have workers perfectly capable of making a pizza but you’re closed and the time I sat down and ate our other food at least eight more people came up trying to get pizza it’s just bad business/..
Carmella Johnson
My grand daughter and her friend just ate there in 12 Oaks Mall and now they both have hives all over. This place needs to be closed. How can I reattach the regional manager???
As a manager in a restaurant... The food was awful, lady was rude
Food is good but every time I’ve came here awful service. Either there no one there or they take forever to help. The girl literally saw me didn’t acknowledge me and made a whole pizza. Proceeded to be rude bc SHE Couldn’t hear me and then took everyone in lines order and then checked everyone out. I come here for my break only for the food but I’m just gonna stop. This is by far the worst experience I’ve had. And the worst part is it’s every time. I only get 30 minutes and today I spent 10 minutes waiting. This place needs new workers who want to be there and care for people.
Stood in front of the counter with no response from the employee who had earbuds in, felt as though I was actively
being ignored and ended up leaving without ordering.
Like most people who grew up in the 80s and 90s, there was a time when I loved Sbarro. I still have a fondness for them, although there is clearly better pizza available. The ingredients are actually still good, but they just don't put them all together like they used to. The employees are nice enough, but the management is not teaching them how to properly move the lines while still making a quality product.
Worst customer service EVER! Went up there twice to be acknowledged to purchase food that’s on display. She never acknowledged me, then my husband went up to ask her and she didnt even look at him and responded within attitude with her back facing him. We ended up going to a different restaurant. They shouldn’t be representing your store, it makes you guys look bad for hiring such ppl. This woman should consider a warehouse job where she is NOT seen.
Service: 1
The employees were awful
Atmosphere: 1
Food: 4
Service: 1
WORST customer service EVER! The employee behind the counter was rude, disrespectful and clearly hated her job. She refused to take our order because she was lazy. How does that even happen?! My family really wanted pizza, but got dismissed because she didn’t want to do her job. My husband and I were blown away in disbelief. Both staff members who were “working” today, should be fired immediately. We will never return, and we will always advise others to disregard this awful location with foul workers. Such a disappointment..
Waited for over 15 minutes because there was nobody at the front. I don’t normally leave reviews but I work in the mall and the few times Ive come to Sbarro it’s always the same two ladies and they both full of hate honestly because they just rude 24/7, of all the places to eat in the food court this would the only one I would never recommend.
Atmosphere: 1
Food: 1
Service: 1
Terrible place. Pizza has been out since 11am it seems, staff was very rude. Soda was flat. Should’ve gotten a Walmart frozen pizza.
Atmosphere: 1
Food: 1
Service: 1
It's the mall so there is plenty of seating and its atmosphere is the mall. The service was good for me. The worker had to tell people where to stand for her order. She was by herself and seemed like she was being rude but to me she was being strict because she needed to be.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
They leave the pizza out for way too long, and it’s poorly made pizza should not look like this I know it’s a thinner crust but they need to make it a little thicker or something cause this is what my slice looked like and I haven’t even taken a bite yet
Atmosphere: 2
Food: 2
Service: 1
The customer service is unbelievably bad. We stood there for 10 mins just for the 4 workers to completely ignore us. Then when they finally did acknowledge us, the lady was super rude and completely unhelpful. They didn’t give the guy in front of me his pizza or his change, so they gave him my slice and threw a fit when he asked where his change is. When I payed, they didn’t even hand me my food so we had to reach all the way over the counter to grab it myself. The workers act like you are an inconvenience. Only one girl was doing anything and the rest were standing around and yelling at eachother. I usually love Sbarros and have had good experiences at other locations, but save your time, money, and sanity and don’t come to this one. Manager needs to reevaluate who he hires because this is completely unacceptable, and this isn’t the first time I’ve had a bad experience at this location. This location should be shut down considering all of the negative reviews.
Atmosphere: 1
Food: 2
Service: 1
The food was almost raw and poor service
Service: 1
This is the 3rd time I have came to the mall and at 7:20 your closed.. do you have workers perfectly capable of making a pizza but you’re closed and the time I sat down and ate our other food at least eight more people came up trying to get pizza it’s just bad business/..
My grand daughter and her friend just ate there in 12 Oaks Mall and now they both have hives all over. This place needs to be closed. How can I reattach the regional manager???
Atmosphere: 1
Food: 1
Service: 1
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