The lady working the drive thru cashier was super friendly, patient and I'm very impressed by how they made my coffee, delicious!
Rebecca Tasich
I frequent this Starbucks 4-5 times a week. Barista’s at this location are professional and pleasant. In the last month this location has been out of Pecan Crunch and Pumpkin Spice flavors frequently! Since I frequent this Starbucks often I’m aware they are out of the flavors for a 7-10 day stretch. When I drive - through order I’m not told of this until I order. When I ask for the second flavor they are “out” of that as well. Possibly posting a sign would be much appreciated and customer service focused. When I ask the Barista how long will they be out, they frequently say “oh, I don’t know maybe a week or so.” I’ve had difficulty with a long term Barista Martha and would appreciate if she would talk to me with more respect and kindness. About a year ago she “lectured” me about the status of my cup and its cleanliness I found it very disrespectful and would request she be mindful about her delivery. Clearly this incident made a huge impression because I feel the need to mention it a year later. I cringe when I go to this location knowing I might have to have an interaction with her. This is very sad since this is part of my neighborhood. I’m a happy home owner in Walden Woods. I hope this helps this Starbucks location improve their costumer service.
Atmosphere: 3
Food: 3
Service: 3
Eric Langohr
Slowest Starbucks ever. Literally moved one car space in 10 minutes no joke!
Service: 1
Mike Gabriel
Scam alert, lady at drive through added tip to order!! When she handed me the card reader it was already at tap to pay screen. I asked for receipt she got nervous. I noticed the tip on the bill. I confronted her about it. Then she tried to gas light me and say I pushed it. I canceled my order and got my money back at least. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
michelle lazdinis
The drive thru was barely moving so I went in side and proceeded to wait another 30 minutes for my coffee. I stood at the cash register for over 5 minutes before a staff person even acknowledged me. A simple “sorry for the wait” would go a long way. There were a lot of staff just standing around. I’ll never go back
Atmosphere: 1
Food: 3
Service: 1
Stephanie
Don't order delivery from here! If you order an ice drink they won't give you a straw. If you ask them Not to toast your bagel, they'll burn it . When you ask for a refund or a remake or a straw you won't get it and you will have wasted your money and your time.
Food: 1
Service: 1
Stephen Foster
My favorite Starbucks location. They raise the level of excellence.
Atmosphere: 5
Food: 5
Service: 5
Greg Evans
Typical Starbucks except the staff. They are very nice and in the event that they are out of an item they are always ready with a recommendation to try something else.
Atmosphere: 4
Food: 4
Service: 5
Josie Stuligross
I never leave reviews but this time may have to. It always ends up being the same person too . I’m going to at least be nice and not name names. But the first isn’t so bad as the second experience!
But the first time having a bad experience I asked for extra crunch of something and they put something else and I told them it’s something else instead and helped them. And she said no it’s not. And didn’t listen so I just said okay and went with it. And when I get up to the windows there guess what? It’s the wrong thing on my drink! :) and the lady’s looking at it like shoot and not giving it. And I didn’t want to wait longer in drive thru because it took longer then usual. so I was like I’ll just take it anyway kind of annoyed. And then drove off.
And then the next time I go inside. And I expected it to take longer anyway because it always does when you eat inside there. Because they care more about the drive thru then if someone ordered something first indoors. And I’ve seen a lady yell at them before and I get why now that customer was so mad now. Because I experienced the same myself. Even though I would never go and yell because I’m not that kind of person and hate confrontation. But also I’m just getting walked over still at this point… :/ And they really don’t give as much a crap for the people eating inside. But so I ordered my drink and food and got the food and me and my mom ended up finishing it that’s chill. And then 20 minutes go by and we already finished our food ages ago so I was like okay I’m just going to see what’s up. And I ask politely to see and she said there’s a wait even though I was the only customer waiting. for 20 minutes. but it’s because they kept only attending to drive thru and not caring how long I waited with new drivers coming in and ordering after me.
But so I was a little bit annoyed, but ends up waiting longer anyway. And then these group of kids come in with the mom and they get their drink as soonnn as they order it five minutes later. and I’m stilllll waiting so that time I’m slowly getting fed up. and then my mom is going up to the front after to talk to someone. and then the second we get up and look annoyed then they are looking at us finally. And see how I’m kind of looking over to the kids how that got theres so soon for only being there for five minutes. and already their drinks and me still waiting now for 30 minutes. and nowww they care about my drink. so I got treated for shit so I don’t think I’m going to go there again! it sucks because it’s the most convenient because it’s close to me and I’ve absolutely loved their Starbucks for so long but now my opinions have definitely changed on it unfortunately. And I was a loyal customer. And also lastly too of course my drink then too still came out wrong too! :) after me paying for extra mocha drizzle with no drizzle in it at all! So wasted extra money with that too! So I see how shitty they treat us
The lady working the drive thru cashier was super friendly, patient and I'm very impressed by how they made my coffee, delicious!
I frequent this Starbucks 4-5 times a week. Barista’s at this location are professional and pleasant. In the last month this location has been out of Pecan Crunch and Pumpkin Spice flavors frequently! Since I frequent this Starbucks often I’m aware they are out of the flavors for a 7-10 day stretch. When I drive - through order I’m not told of this until I order. When I ask for the second flavor they are “out” of that as well. Possibly posting a sign would be much appreciated and customer service focused. When I ask the Barista how long will they be out, they frequently say “oh, I don’t know maybe a week or so.” I’ve had difficulty with a long term Barista Martha and would appreciate if she would talk to me with more respect and kindness. About a year ago she “lectured” me about the status of my cup and its cleanliness I found it very disrespectful and would request she be mindful about her delivery. Clearly this incident made a huge impression because I feel the need to mention it a year later. I cringe when I go to this location knowing I might have to have an interaction with her. This is very sad since this is part of my neighborhood. I’m a happy home owner in Walden Woods. I hope this helps this Starbucks location improve their costumer service.
Atmosphere: 3
Food: 3
Service: 3
Slowest Starbucks ever. Literally moved one car space in 10 minutes no joke!
Service: 1
Scam alert, lady at drive through added tip to order!! When she handed me the card reader it was already at tap to pay screen. I asked for receipt she got nervous. I noticed the tip on the bill. I confronted her about it. Then she tried to gas light me and say I pushed it. I canceled my order and got my money back at least. Never going to this location again.
Atmosphere: 1
Food: 1
Service: 1
The drive thru was barely moving so I went in side and proceeded to wait another 30 minutes for my coffee. I stood at the cash register for over 5 minutes before a staff person even acknowledged me. A simple “sorry for the wait” would go a long way. There were a lot of staff just standing around. I’ll never go back
Atmosphere: 1
Food: 3
Service: 1
Don't order delivery from here! If you order an ice drink they won't give you a straw. If you ask them Not to toast your bagel, they'll burn it . When you ask for a refund or a remake or a straw you won't get it and you will have wasted your money and your time.
Food: 1
Service: 1
My favorite Starbucks location.
They raise the level of excellence.
Atmosphere: 5
Food: 5
Service: 5
Typical Starbucks except the staff. They are very nice and in the event that they are out of an item they are always ready with a recommendation to try something else.
Atmosphere: 4
Food: 4
Service: 5
I never leave reviews but this time may have to. It always ends up being the same person too . I’m going to at least be nice and not name names. But the first isn’t so bad as the second experience!
But the first time having a bad experience I asked for extra crunch of something and they put something else and I told them it’s something else instead and helped them. And she said no it’s not. And didn’t listen so I just said okay and went with it. And when I get up to the windows there guess what? It’s the wrong thing on my drink! :) and the lady’s looking at it like shoot and not giving it. And I didn’t want to wait longer in drive thru because it took longer then usual. so I was like I’ll just take it anyway kind of annoyed. And then drove off.
And then the next time I go inside. And I expected it to take longer anyway because it always does when you eat inside there. Because they care more about the drive thru then if someone ordered something first indoors. And I’ve seen a lady yell at them before and I get why now that customer was so mad now. Because I experienced the same myself. Even though I would never go and yell because I’m not that kind of person and hate confrontation. But also I’m just getting walked over still at this point… :/ And they really don’t give as much a crap for the people eating inside. But so I ordered my drink and food and got the food and me and my mom ended up finishing it that’s chill. And then 20 minutes go by and we already finished our food ages ago so I was like okay I’m just going to see what’s up. And I ask politely to see and she said there’s a wait even though I was the only customer waiting. for 20 minutes. but it’s because they kept only attending to drive thru and not caring how long I waited with new drivers coming in and ordering after me.
But so I was a little bit annoyed, but ends up waiting longer anyway. And then these group of kids come in with the mom and they get their drink as soonnn as they order it five minutes later. and I’m stilllll waiting so that time I’m slowly getting fed up. and then my mom is going up to the front after to talk to someone. and then the second we get up and look annoyed then they are looking at us finally. And see how I’m kind of looking over to the kids how that got theres so soon for only being there for five minutes. and already their drinks and me still waiting now for 30 minutes. and nowww they care about my drink. so I got treated for shit so I don’t think I’m going to go there again! it sucks because it’s the most convenient because it’s close to me and I’ve absolutely loved their Starbucks for so long but now my opinions have definitely changed on it unfortunately. And I was a loyal customer. And also lastly too of course my drink then too still came out wrong too! :) after me paying for extra mocha drizzle with no drizzle in it at all! So wasted extra money with that too! So I see how shitty they treat us
Atmosphere: 1
Food: 3
Service: 1
great staff, terrible management
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
I Don’t recommend doing a pick up order unless you want to be given expired food.
Atmosphere: 2
Food: 1
Service: 2
Still waiting after 40 minutes for my mobile order at noon on a Saturday…everyone else has been waiting the same amount it seems. This is crazy!
Always the same usually great service and fast drinks.
Atmosphere: 5
Food: 5
Service: 5
Waiting 15+ for a coffee is insane. Clearly under staffed. Go to a different location.
The girls working today are wonderful. Thank you for making my refresher
Atmosphere: 5
Food: 5
Service: 5
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