⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mary at Tim Hortons
Mary is an absolute gem at Tim Hortons! She’s quick, polite, and always makes you feel like a valued customer. Her positive attitude stands out every single visit. Whether it’s early in the morning or later in the day, she treats everyone with the same kindness and attention. The service she provides is consistently top-notch, and you can tell she truly cares about her job and the people she serves.
Mary deserves all the recognition—thank you for making every stop at Tim Hortons a great experience!
Atmosphere: 5
Food: 5
Service: 5
Carmine Gambino
⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Mary at Tim Hortons
I want to give a huge shout-out to Mary at Tim Hortons! Every time I come in, she is incredibly friendly, welcoming, and always has a genuine smile on her face. She goes above and beyond to make sure customers feel taken care of, and she handles even the busiest moments with impressive patience and professionalism. My order is always right, and she makes the whole experience better just by how kind and attentive she is.
Thank you, Mary, for the amazing service—you truly make the day brighter!
Atmosphere: 5
Food: 5
Service: 5
Michelle Harris
Hot coffee tastes good
Atmosphere: 3
Food: 3
Service: 4
Cynthia Garner
If you close at 7:00PM, you need to honor the time instead of refusing to take orders at 6:45PM. Even if a customer comes at 6:59PM, you should still serve them.
Service: 1
Garrett Taylor
The donuts and coffee were ok. The staff was not friendly or customer focused. This was my second chance for Tim Hortons and was sadly disappointed and probably wouldn’t go again. I hope this is just a problem for this location.
Atmosphere: 3
Food: 3
Service: 2
michie05
1st they mess up orders frequently, then pretend they don't understand because of broken English. we've tried this location a few times and every time it bad.
Atmosphere: 2
Food: 2
Service: 1
Siva Kumar
Best coffee and croissant sandwich.
Atmosphere: 4
Food: 4
Service: 4
Lena Kim
Extremely rude workers that yelled at my parents after they made the mistake. Unbelievable..
Service: 1
Kevin Fineis
Just visited this coffee shop, and had a great experience. Tall black hair guy with black glasses was extremely personable and provided great customer service. I will always come here for coffee now on.
Two days in a row with bad oil on the hash browns. Also, they are advertising Cinnamon Apple Latte on the drive through menu and cashier told they don’t have it. Only got 1 of 2 orange juice ordered. Not one of the better Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
Dunya Alias
I had the best experience with Mary. She’s one of the best stuff there. I love her and I love the way. She’s really sweet and nice.
Atmosphere: 5
Food: 5
Service: 5
Kai Unique
I went Tim Hortons around 8am ordered a strawberry watermelon refresher some timbits and a cookie. Once I left I noticed my drink was extremely sweet. My timbits weren’t fresh either but I didn’t complain on anything just left and saved my drink for later so I can add ice to water it down a bit. I was working in the area for a few hours so when I was done went back and asked for a cup of ice so I can water it down and was told I had to pay for the cup. I said well can you just add the ice to my Tim Hortons drink I don’t want to buy a cup when you can just fill up my actual cup I bought a few hours ago. She then tells me she doesn’t have proof that I bought the cup. Mind you we are talking about ICE that she said was free. But instead this employee wanted to go back and forth about her not knowing if the cup was bought or not. Just like I told her this was weird and petty behavior and you’re representing Tim Horton as a brand. To deny someone of ice for a drink that was purchased not only today but from the same location and franchise is distasteful. I regret spending my money with this company. Franchises like this is what makes a bad name for the business. When all she had to do was add ice to a drink I already purchased from her I didn’t even mention or complain about the drink or my timbits weren’t fresh, just wanted ice. As a fellow business owner I don’t agree that the customer is always right but sometimes some things aren’t worth the bad reputation that you’ll get. In this case filling my already purchased cup with ice to dilute the sweetness would’ve been the kind thing to do. Especially since it didn’t cost ur business anything. Now I think this company doesn’t really care about the customers. Imagine if everyone just stopped supporting this business over little small things like ice. You guys Probably will charge for napkins and straws too. It’s not worth losing paying customers but I for sure won’t be back. Fyi it was the heavy set woman in the drive through. I’ve also included my transaction so it’s known I actually did spend my money at the Novi location today! 9/29
Service: 1
Michaela Pletcher
I ordered a plain bagel with extra cream cheese in the drive through and he charged me 5.70!!!! I “order” it on the website and it’s 3.99. Tell me you’re ripping people off without telling me you’re ripping people off. What’s with the extra charge, greedy.
Food: 4
Service: 1
R B
I love stopping at this location when I was at my family in the Wixom/Novi area. Mary is always so friendly and kind and I normally see her during the drive-through but today I walked in and she was working the front register. A few breakfast items changed and so she helped me decide which was best for our large order. Everything came out fresh and delicious in the store was organized, clean and so many donuts were available to pick. Will be back again to this specific store on this side of town when I visit.
Rude staff!
Atmosphere: 1
Food: 1
Service: 1
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Mary at Tim Hortons
Mary is an absolute gem at Tim Hortons! She’s quick, polite, and always makes you feel like a valued customer. Her positive attitude stands out every single visit. Whether it’s early in the morning or later in the day, she treats everyone with the same kindness and attention. The service she provides is consistently top-notch, and you can tell she truly cares about her job and the people she serves.
Mary deserves all the recognition—thank you for making every stop at Tim Hortons a great experience!
Atmosphere: 5
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️ Five-Star Review for Mary at Tim Hortons
I want to give a huge shout-out to Mary at Tim Hortons! Every time I come in, she is incredibly friendly, welcoming, and always has a genuine smile on her face. She goes above and beyond to make sure customers feel taken care of, and she handles even the busiest moments with impressive patience and professionalism. My order is always right, and she makes the whole experience better just by how kind and attentive she is.
Thank you, Mary, for the amazing service—you truly make the day brighter!
Atmosphere: 5
Food: 5
Service: 5
Hot coffee tastes good
Atmosphere: 3
Food: 3
Service: 4
If you close at 7:00PM, you need to honor the time instead of refusing to take orders at 6:45PM. Even if a customer comes at 6:59PM, you should still serve them.
Service: 1
The donuts and coffee were ok. The staff was not friendly or customer focused. This was my second chance for Tim Hortons and was sadly disappointed and probably wouldn’t go again. I hope this is just a problem for this location.
Atmosphere: 3
Food: 3
Service: 2
1st they mess up orders frequently, then pretend they don't understand because of broken English. we've tried this location a few times and every time it bad.
Atmosphere: 2
Food: 2
Service: 1
Best coffee and croissant sandwich.
Atmosphere: 4
Food: 4
Service: 4
Extremely rude workers that yelled at my parents after they made the mistake. Unbelievable..
Service: 1
Just visited this coffee shop, and had a great experience. Tall black hair guy with black glasses was extremely personable and provided great customer service. I will always come here for coffee now on.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Two days in a row with bad oil on the hash browns. Also, they are advertising Cinnamon Apple Latte on the drive through menu and cashier told they don’t have it. Only got 1 of 2 orange juice ordered. Not one of the better Tim Hortons.
Atmosphere: 1
Food: 1
Service: 1
I had the best experience with Mary. She’s one of the best stuff there. I love her and I love the way. She’s really sweet and nice.
Atmosphere: 5
Food: 5
Service: 5
I went Tim Hortons around 8am ordered a strawberry watermelon refresher some timbits and a cookie. Once I left I noticed my drink was extremely sweet. My timbits weren’t fresh either but I didn’t complain on anything just left and saved my drink for later so I can add ice to water it down a bit. I was working in the area for a few hours so when I was done went back and asked for a cup of ice so I can water it down and was told I had to pay for the cup. I said well can you just add the ice to my Tim Hortons drink I don’t want to buy a cup when you can just fill up my actual cup I bought a few hours ago. She then tells me she doesn’t have proof that I bought the cup. Mind you we are talking about ICE that she said was free. But instead this employee wanted to go back and forth about her not knowing if the cup was bought or not. Just like I told her this was weird and petty behavior and you’re representing Tim Horton as a brand. To deny someone of ice for a drink that was purchased not only today but from the same location and franchise is distasteful. I regret spending my money with this company. Franchises like this is what makes a bad name for the business. When all she had to do was add ice to a drink I already purchased from her I didn’t even mention or complain about the drink or my timbits weren’t fresh, just wanted ice. As a fellow business owner I don’t agree that the customer is always right but sometimes some things aren’t worth the bad reputation that you’ll get. In this case filling my already purchased cup with ice to dilute the sweetness would’ve been the kind thing to do. Especially since it didn’t cost ur business anything. Now I think this company doesn’t really care about the customers. Imagine if everyone just stopped supporting this business over little small things like ice. You guys Probably will charge for napkins and straws too. It’s not worth losing paying customers but I for sure won’t be back. Fyi it was the heavy set woman in the drive through. I’ve also included my transaction so it’s known I actually did spend my money at the Novi location today! 9/29
Service: 1
I ordered a plain bagel with extra cream cheese in the drive through and he charged me 5.70!!!! I “order” it on the website and it’s 3.99. Tell me you’re ripping people off without telling me you’re ripping people off. What’s with the extra charge, greedy.
Food: 4
Service: 1
I love stopping at this location when I was at my family in the Wixom/Novi area. Mary is always so friendly and kind and I normally see her during the drive-through but today I walked in and she was working the front register. A few breakfast items changed and so she helped me decide which was best for our large order. Everything came out fresh and delicious in the store was organized, clean and so many donuts were available to pick. Will be back again to this specific store on this side of town when I visit.
Atmosphere: 5
Food: 5
Service: 5
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