There's something different and better about Marcos pizza!
Anthony Warner
Great staff
Stephen Jefferson
The staff are always incredibly friendly, professional, and enthusiastic. The pizzas are always very good!
Aaron Walden
We ordered a half and half pizza and a cheese bread. When the pizza came out of the oven, I overheard Rich, the manager, saying the pizza was not made half and half. Rich also asked his staff where the cheese bread was and indicated he specifically asked one of the workers if she was making the bread beforehand. The bread for our order was not made, so Rich told his workers that he was going to steal the bread from a delivery order, and that the order would just be late. All of this was overheard while waiting in the lobby.
I then saw Rich open a finished pizza and move toppings around with a spatula. He then gave it to a worker, and she gave it me without addressing any of the problems I overheard. I opened the pizza box, and one half had so many toppings that I couldn’t even see the cheese. I stated that they messed up our order, and the worker denied it, saying they just forgot the cheese bread for another delivery order. I asked to speak with the manager, and Rich came over. I explained that I saw him moving the toppings over to the other side. Rich indicated that this is the way they do it. I questioned why it wasn’t remade, and he become frustrated and angrily said they would remake both and threw the boxes in the trash. I asked if he could have the owner contact me, and he sarcastically asked why he would do that.
This is the second bad experience I’ve had with Rich. The first time I suggested that they check out customers when they first arrive so if they have to wait for their order, they don’t have to be in the queue to check out after other customers (to avoid waiting even longer, which I had experienced). Rich became very temperamental and sarcastically asked if I wanted a job there, suggesting that if I want it done a certain way, I should do it myself. This evening, he recalled this previous encounter, and again asked sarcastically if I wanted a job there.
This is our last time visiting this Marcos until there is new leadership. If there is an issue, they will try to hide it. If Rich is called out on anything, he is rude and disrespectful with the customer. I’m shocked this guy is a manager, and I sincerely hope the owner looks into his customer service encounters.
Jason
Apparently the foods better when they are busy. Ordered cheezybread; appears they forgot half the cheese. The Ceasars salad was the best thing we got this visit.
MD
Ordered online for delivery. Food never arrived. Called and they said they had no drivers, but they never communicated with me that was the case and said they can't update the site. Next time we order, each pizza we opened at home was not what we ordered. I have reached out to corporate because we had a few more incidents and now we have just stopped going here since they have never responded. This place used to be good, but I cannot say that anymore.
Victor Lee
Small pizza joint more for take out and deliveries than dining in
We had the lite crust pizza for the first time and really enjoyed it. We love the new shredded pepperoni because it's like the pizza we get in Windsor, Ontario. We hope it sticks around
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Gus
The guy at the counter was super nice and welcoming, pizza was fresh and loaded with toppings, and the flavored crust was exceptional!
Atmosphere: 5
Food: 5
Service: 5
Aiden Ruby
Was instantly greeted by the coolest guy ever. He treated me perfectly and asked me if I needed anything else. Just the perfect guy for a perfect place.
Atmosphere: 5
Food: 5
Service: 5
Enver Hoxha
The best cheap national chain pizza in the area. They run a tight ship here it seems as we’ve only had one instance of them messing up our order and they immediately sent out a replacement. After just experiencing a hostile experience at their competitor down the street named after a game that starts with a D, it’s clear that Marco’s is just leagues above them in both service, consistency and quality of food.
Absolutely delicious
Food: 5
Gasssss
There's something different and better about Marcos pizza!
Great staff
The staff are always incredibly friendly, professional, and enthusiastic. The pizzas are always very good!
We ordered a half and half pizza and a cheese bread. When the pizza came out of the oven, I overheard Rich, the manager, saying the pizza was not made half and half. Rich also asked his staff where the cheese bread was and indicated he specifically asked one of the workers if she was making the bread beforehand. The bread for our order was not made, so Rich told his workers that he was going to steal the bread from a delivery order, and that the order would just be late. All of this was overheard while waiting in the lobby.
I then saw Rich open a finished pizza and move toppings around with a spatula. He then gave it to a worker, and she gave it me without addressing any of the problems I overheard. I opened the pizza box, and one half had so many toppings that I couldn’t even see the cheese. I stated that they messed up our order, and the worker denied it, saying they just forgot the cheese bread for another delivery order. I asked to speak with the manager, and Rich came over. I explained that I saw him moving the toppings over to the other side. Rich indicated that this is the way they do it. I questioned why it wasn’t remade, and he become frustrated and angrily said they would remake both and threw the boxes in the trash. I asked if he could have the owner contact me, and he sarcastically asked why he would do that.
This is the second bad experience I’ve had with Rich. The first time I suggested that they check out customers when they first arrive so if they have to wait for their order, they don’t have to be in the queue to check out after other customers (to avoid waiting even longer, which I had experienced). Rich became very temperamental and sarcastically asked if I wanted a job there, suggesting that if I want it done a certain way, I should do it myself. This evening, he recalled this previous encounter, and again asked sarcastically if I wanted a job there.
This is our last time visiting this Marcos until there is new leadership. If there is an issue, they will try to hide it. If Rich is called out on anything, he is rude and disrespectful with the customer. I’m shocked this guy is a manager, and I sincerely hope the owner looks into his customer service encounters.
Apparently the foods better when they are busy. Ordered cheezybread; appears they forgot half the cheese. The Ceasars salad was the best thing we got this visit.
Ordered online for delivery. Food never arrived. Called and they said they had no drivers, but they never communicated with me that was the case and said they can't update the site. Next time we order, each pizza we opened at home was not what we ordered. I have reached out to corporate because we had a few more incidents and now we have just stopped going here since they have never responded. This place used to be good, but I cannot say that anymore.
Small pizza joint more for take out and deliveries than dining in
Their Chicken Florentine was really good
Restaurantji Recommends
We had the lite crust pizza for the first time and really enjoyed it. We love the new shredded pepperoni because it's like the pizza we get in Windsor, Ontario. We hope it sticks around
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
The guy at the counter was super nice and welcoming, pizza was fresh and loaded with toppings, and the flavored crust was exceptional!
Atmosphere: 5
Food: 5
Service: 5
Was instantly greeted by the coolest guy ever. He treated me perfectly and asked me if I needed anything else. Just the perfect guy for a perfect place.
Atmosphere: 5
Food: 5
Service: 5
The best cheap national chain pizza in the area. They run a tight ship here it seems as we’ve only had one instance of them messing up our order and they immediately sent out a replacement. After just experiencing a hostile experience at their competitor down the street named after a game that starts with a D, it’s clear that Marco’s is just leagues above them in both service, consistency and quality of food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Breadsticks
!!Dammmmm!! good Pizza and ok service
Atmosphere: 3
Food: 5
Service: 3
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