Kilwins Ice Cream - Chocolate - Fudge

Sadly, my recent experience at Kilwins in Petoskey was not great. I won't go back. It was always a special place to go when I would visit my Mom in Harbor Springs. She's been gone for years now, so I haven't been in a long time.

The prices were very high compared to other fine chocolates. High prices won't prevent me from having an occasional treat, but I expect an exceptional product. The white chocolate pretzel sticks are so stale as to be inedible. I am afraid to try the white chocolate coated cookie now!

I spent 32.00 on six pieces of candy. Of the six things I purchased, two were good, but not exceptional. Two I will throw out... the white oreo bark and the above mentioned pretzel. Others have not been tried as of now.

We also bought two single ice-cream waffle cones at an exorbitant price of 10.00 each. Both were tasty, but not better than other, much more reasonably priced premium ice-creams.

I hate to throw shade on a local business, particularly one where the staff were so friendly and helpful to me, but for a place that specializes in chocolate, their product is of remarkably poor quality. It barely tastes or even smells like chocolate. I had not been to a Kilwins in many years and was excited to visit this one in Petoskey on Sunday. I purchased two each of several dark chocolate candies including the dark chocolate truffles, dark chocolate caramel pecan clusters, and dark chocolate covered sandwich cookies, and after eating the caramel pecan clusters, I sniffed the rest and threw it all out after detecting no signs of actual chocolate aroma. For a chocolate shop in a bustling, relatively wealthy tourist town, this is inexcusable.

Really good slushie, however the prices are very misleading and crazy expensive. The menu is tiny, printed on a piece of printer paper.

Great ice cream, and I loved to see the sweet treats being made.

Friendly and helpful staff! The ice cream was great too!

I didn’t see the price list (it’s not exactly obvious) … So $11.12 was a bit of a shocker for two scoops of ice cream and a waffle cone.

They make the fudge in the shop! Fudge is now buy 2 get 1 free

The staff was kind and helpful, the waffle cone and ice cream was tasty. But $10 for one scoop in a waffle cone is exorbitant, even in a tourism town.

My nickname is wins and I was scared to go in the store someone said they were going to kilwins and I ran away into a random park and then saw a dude with a cannon pointed at me what is up with that.

Great! Nice service

The staff here were absolutely wonderful—super friendly, patient, and generous with samples. I really appreciated how welcoming they were and how much effort they put into creating a good experience.

That said, the ice cream itself was a huge letdown. It was extremely overpriced and genuinely unpleasant. It was honestly some of the worst ice cream I’ve ever had.

The service was great, but unfortunately, the product just didn’t deliver at all. I wouldn’t return based on the ice cream alone.

Kilwins Ice Cream offers yummy ice cream and friendly service, but I was a bit taken aback by the prices. For a kid's scoop, a single scoop, and a double scoop, my total came to $28! To top it off, they asked for a tip. While the ice cream is delicious, the pricing can be a bit steep for what you get. Just keep that in mind when visiting!

Atmosphere: 5

Food: 5

Service: 5

Chocolate shake was good, a bit pricey but it's kinda what you'd expect with it being a touristy place!

Very nice experience

Atmosphere: 4

Food: 4

Service: 4

Great ice cream and chocolate selections. I had the Apple Pie Ice Cream in a waffle cone. Sooooo good!

Atmosphere: 5

Food: 5

Service: 5