Used to love coming here, but the drinks are inconsistent and the staff provide abysmal customer service. Borderline hostile. I go to the one across town now at D&W, much better service. I get that they don't get paid enough, but man.
Shawna Messing
Best grilled cheese!
Atmosphere: 5
Food: 5
Service: 5
T Glynn
Nice, cordial and prompt!
Atmosphere: 5
Food: 5
Service: 5
Zachary Frey
Janis on a Thursday working the drive through is a very unsavory human working the window who wasn't polite regardless of how many times I have been to Starbucks.
This is a review to reflect on the poor behavior of an employee; and I am highly disappointed that this individual is still employed at the establishment.
I am a frequent and always happy customer ordering a handful of items and who tips heavy handed.
I have experienced this more than once I am ashamed of the personal service.
Atmosphere: 1
Food: 1
Service: 1
Chelsie Ahrens-Smith
Quit, peaceful
Atmosphere: 5
Food: 4
Service: 5
Robert Polk
Fellow partner visiting from out of town. Warm welcome, quickndrinks and fabulous atmosphere!!
Atmosphere: 5
Service: 5
Elizabeth Springer
The barista complained that I showedup early for my mobile order of 3 small drinks without customization. At the window he condescendingly mansplained mobile ordering to me then shut the window without giving me straws for frappyccinis. We waited longer for two straws than we did for our drinks. He appeared at the window with them so he seemed to know I needed them. Don't worry we won't be inconveniencing them with our business again.
Atmosphere: 2
Food: 3
Service: 1
Cindy Griffith
Great coffee shop friendly staff and fast service
Atmosphere: 5
Food: 5
Service: 5
Jennifer Ledingham
Yummo love me some Starbucks Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Deana Ditta
I picked up several to-go orders. The staff do not greet you. If you ask a question they give short and abrupt answers. Most Starbucks have an inviting atmosphere with customers sitting inside but this one had one customer seated for both of my pickup orders.
One of my favorite morning boosts I crave! Or at night.
Atmosphere: 5
Food: 5
Service: 5
Jason Guy
They remade a drink for me
Trevor Bidle
staff is generally rude and unhelpful compared to the other location in Petoskey
Atmosphere: 4
Food: 2
Service: 1
Pastor Doug
Our drinks were spot-on, the service was great.
Atmosphere: 5
Food: 5
Service: 5
Jack Theising
After waiting in line, we had to wait another 5 minutes to get our order taken because the barista was doing something on her phone. After that we ordered 2 food, 1 drink.
The food came out in a timely manner, even before our drink! In fact, 5 other drinks (some very complicated) from people behind us in line came out before our drink. If you don't mind burning a half hour excluding transportation in the morning to get a coffee, then this place is for you! However, if you have anything else planned for the day, I'd recommend parking at meijer and walking into the bigby across the street as that whole endeavor would have been faster than waiting for a coffee here.
Used to love coming here, but the drinks are inconsistent and the staff provide abysmal customer service. Borderline hostile. I go to the one across town now at D&W, much better service. I get that they don't get paid enough, but man.
Best grilled cheese!
Atmosphere: 5
Food: 5
Service: 5
Nice, cordial and prompt!
Atmosphere: 5
Food: 5
Service: 5
Janis on a Thursday working the drive through is a very unsavory human working the window who wasn't polite regardless of how many times I have been to Starbucks.
This is a review to reflect on the poor behavior of an employee; and I am highly disappointed that this individual is still employed at the establishment.
I am a frequent and always happy customer ordering a handful of items and who tips heavy handed.
I have experienced this more than once I am ashamed of the personal service.
Atmosphere: 1
Food: 1
Service: 1
Quit, peaceful
Atmosphere: 5
Food: 4
Service: 5
Fellow partner visiting from out of town.
Warm welcome, quickndrinks and fabulous atmosphere!!
Atmosphere: 5
Service: 5
The barista complained that I showedup early for my mobile order of 3 small drinks without customization.
At the window he condescendingly mansplained mobile ordering to me then shut the window without giving me straws for frappyccinis. We waited longer for two straws than we did for our drinks. He appeared at the window with them so he seemed to know I needed them. Don't worry we won't be inconveniencing them with our business again.
Atmosphere: 2
Food: 3
Service: 1
Great coffee shop friendly staff and fast service
Atmosphere: 5
Food: 5
Service: 5
Yummo love me some Starbucks
Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
I picked up several to-go orders. The staff do not greet you. If you ask a question they give short and abrupt answers.
Most Starbucks have an inviting atmosphere with customers sitting inside but this one had one customer seated for both of my pickup orders.
Atmosphere: 3
Food: 5
Service: 4
Restaurantji Recommends
One of my favorite morning boosts I crave! Or at night.
Atmosphere: 5
Food: 5
Service: 5
They remade a drink for me
staff is generally rude and unhelpful compared to the other location in Petoskey
Atmosphere: 4
Food: 2
Service: 1
Our drinks were spot-on, the service was great.
Atmosphere: 5
Food: 5
Service: 5
After waiting in line, we had to wait another 5 minutes to get our order taken because the barista was doing something on her phone. After that we ordered 2 food, 1 drink.
The food came out in a timely manner, even before our drink! In fact, 5 other drinks (some very complicated) from people behind us in line came out before our drink. If you don't mind burning a half hour excluding transportation in the morning to get a coffee, then this place is for you! However, if you have anything else planned for the day, I'd recommend parking at meijer and walking into the bigby across the street as that whole endeavor would have been faster than waiting for a coffee here.
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