The one in petoskey and gaylord have excellent food and the staff is great in gaylord but the night staff in petoskey has not terrible but bad customer service no smiles and messed up our order twice.
Atmosphere: 5
Food: 5
Service: 3
Aaliyah
Was greeted as soon as I pulled through the drive through which was nice, as I arrived to the pickup window it took them 12 minutes to even greet me so I could pay for my food mind you I was the only person in the drive thru line and the parking lot was empty. Service has seriously gone downhill at this location. I think the teenagers would rather play on their phones in the back then greet customers. I don’t mind waiting for my food, as to be expected when getting tropical smoothie. But waiting 12 minutes to even pay when there’s no other customers is actually ridiculous
Atmosphere: 2
Food: 3
Service: 1
Marcy Barnt
I was there last night around 7:30 ish and I ordered two flatbreads, one of those flatbreads being the pb banana crunch flatbread…..first off I was the only one in line and I waited at the window for 15 minutes before anyone came to the window to take my money, and then the brunette girl who gave me the order took my cash and gave me my food as if I was bothering HER. It didn’t end there though, I get down to the park with my friend to eat our stuff and her pb banana crunch flatbread had been completely thrown together and the “crunchy” pieces looked like they had just taken it in handfuls and just throw it on the thing to be mean or something. Will not be coming back that was a MISTAKE.
debbie th
I never had bad food. until tonight...... and they tried to poison me.
So Haylee S decided I should have Humas instead of what I ordered... it has onions. I'm allergic to onions. Good job Hayle S nice of you to waste your companies food and my money. And no, haven't seen a refund.
On the bright side- smoothie is good.
Bianca Work
I got a chipotle chicken flatbread and the chicken in the middle was cold. It made it very unappetizing.
Atmosphere: 5
Food: 3
Service: 5
Tammy Roberts Kish
They have the best smoothies
Food: 5
Service: 5
Lori Parris
Don’t bother unless you have lots of time to waste and want to be treated as an inconvenience. The service is ridiculously slow…over 20 minutes for one smoothie!
Atmosphere: 1
Service: 1
NMFT Trombley
The chicken on the chicken bacon ranch was ice cold and it was spicy. It’s never spicy. It was disgusting
Atmosphere: 3
Food: 1
Service: 3
Chelsea Falandino
Blimey limey!!!!!!!!! All day ♡
Atmosphere: 4
Food: 5
Service: 5
Angela Lambert
I love the Island Detox Green Smoothie! The staff are very nice. It's one of my favorite places to go.
The lady taking our order was either outside in her car or completely absent. Didn't even get our total. Didn't see anyone to take our money. Saw one person and they vanished. Went to Starbucks instead. What the heck is wrong with the employees here?
Atmosphere: 1
Service: 1
Samantha Robertson
This location is always super slow. So I ordered online and it said my order would be ready at 5:10. I walk in at 5:10ish and my flatbread was ready but my 3 smoothies weren’t. Fine. About 5 min later we got the 1st smoothie. 20 min later we get the 2nd one. It’s about 5:35 at this point. The workers began making my last smoothie then stopped to go do something else. 15 min later we are asked what we are waiting for. We don’t leave the store until 5:50. 40 min past pick up time. My food was gross and the other 2 smoothies were melted and gross by the time I got my entire order.
Food: 5
Service: 1
Zaethen KillJoy
I love Tropical Smoothie Cafe, however the people the people behind the bar are terrible. I placed an online order for 510 pickup. I went inside and got the first two smoothies, 10 minutes apart. I then watched this lady start making the 3rd only to stop when customers came in and totally forgot my order! It's 546 and she finally asked if I was still waiting for something. Through clenched teeth, I said "the D*mn smoothie I ordered 30 minutes". I didn't leave until 550 and all she had to say was *sorry*. I hope corporate sees this review because this service here is ALWAYS slow and ALWAYS terrible.
Atmosphere: 3
Food: 5
Service: 1
Ken Berman
DO NOT GET IN THE DRIVE THROUGH LINE! In fact, stay away completely! Once you enter the drive-through line, you are stuck. No matter how long it takes, you cannot get out once another car is behind you. Last Saturday, I waited 15 minutes for a smoothie. It sat at the window for 5 minutes already made, but nobody was there to give it to me. I realized that only one person was working the entire store, so I felt bad. I went back on Tuesday and ordered a smoothie and a sandwich, thinking I would give it another chance. I had three cars in front of me. It took 38 minutes to get to the window! My groceries were melting, so I asked if the order was ready before I paid for it. She said, "Let me check." She came back and told me that they were just getting started on my order! I saw at least three employees there. I said I had to go and to just forget the order. 40 minutes of wasted life in a line at Tropical Smoothie :(
The one in petoskey and gaylord have excellent food and the staff is great in gaylord but the night staff in petoskey has not terrible but bad customer service no smiles and messed up our order twice.
Atmosphere: 5
Food: 5
Service: 3
Was greeted as soon as I pulled through the drive through which was nice, as I arrived to the pickup window it took them 12 minutes to even greet me so I could pay for my food mind you I was the only person in the drive thru line and the parking lot was empty. Service has seriously gone downhill at this location. I think the teenagers would rather play on their phones in the back then greet customers. I don’t mind waiting for my food, as to be expected when getting tropical smoothie. But waiting 12 minutes to even pay when there’s no other customers is actually ridiculous
Atmosphere: 2
Food: 3
Service: 1
I was there last night around 7:30 ish and I ordered two flatbreads, one of those flatbreads being the pb banana crunch flatbread…..first off I was the only one in line and I waited at the window for 15 minutes before anyone came to the window to take my money, and then the brunette girl who gave me the order took my cash and gave me my food as if I was bothering HER. It didn’t end there though, I get down to the park with my friend to eat our stuff and her pb banana crunch flatbread had been completely thrown together and the “crunchy” pieces looked like they had just taken it in handfuls and just throw it on the thing to be mean or something. Will not be coming back that was a MISTAKE.
I never had bad food. until tonight...... and they tried to poison me. So Haylee S decided I should have Humas instead of what I ordered... it has onions. I'm allergic to onions. Good job Hayle S nice of you to waste your companies food and my money. And no, haven't seen a refund. On the bright side- smoothie is good.
I got a chipotle chicken flatbread and the chicken in the middle was cold. It made it very unappetizing.
Atmosphere: 5
Food: 3
Service: 5
They have the best smoothies
Food: 5
Service: 5
Don’t bother unless you have lots of time to waste and want to be treated as an inconvenience. The service is ridiculously slow…over 20 minutes for one smoothie!
Atmosphere: 1
Service: 1
The chicken on the chicken bacon ranch was ice cold and it was spicy. It’s never spicy. It was disgusting
Atmosphere: 3
Food: 1
Service: 3
Blimey limey!!!!!!!!! All day ♡
Atmosphere: 4
Food: 5
Service: 5
I love the Island Detox Green Smoothie! The staff are very nice. It's one of my favorite places to go.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Island Green
Restaurantji Recommends
We love this place.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smoothie and a Wrap
The lady taking our order was either outside in her car or completely absent. Didn't even get our total. Didn't see anyone to take our money. Saw one person and they vanished.
Went to Starbucks instead. What the heck is wrong with the employees here?
Atmosphere: 1
Service: 1
This location is always super slow. So I ordered online and it said my order would be ready at 5:10. I walk in at 5:10ish and my flatbread was ready but my 3 smoothies weren’t. Fine. About 5 min later we got the 1st smoothie. 20 min later we get the 2nd one. It’s about 5:35 at this point. The workers began making my last smoothie then stopped to go do something else. 15 min later we are asked what we are waiting for. We don’t leave the store until 5:50. 40 min past pick up time. My food was gross and the other 2 smoothies were melted and gross by the time I got my entire order.
Food: 5
Service: 1
I love Tropical Smoothie Cafe, however the people the people behind the bar are terrible. I placed an online order for 510 pickup.
I went inside and got the first two smoothies, 10 minutes apart.
I then watched this lady start making the 3rd only to stop when customers came in and totally forgot my order!
It's 546 and she finally asked if I was still waiting for something. Through clenched teeth, I said "the D*mn smoothie I ordered 30 minutes".
I didn't leave until 550 and all she had to say was *sorry*.
I hope corporate sees this review because this service here is ALWAYS slow and ALWAYS terrible.
Atmosphere: 3
Food: 5
Service: 1
DO NOT GET IN THE DRIVE THROUGH LINE! In fact, stay away completely! Once you enter the drive-through line, you are stuck. No matter how long it takes, you cannot get out once another car is behind you. Last Saturday, I waited 15 minutes for a smoothie. It sat at the window for 5 minutes already made, but nobody was there to give it to me. I realized that only one person was working the entire store, so I felt bad. I went back on Tuesday and ordered a smoothie and a sandwich, thinking I would give it another chance. I had three cars in front of me. It took 38 minutes to get to the window! My groceries were melting, so I asked if the order was ready before I paid for it. She said, "Let me check." She came back and told me that they were just getting started on my order! I saw at least three employees there. I said I had to go and to just forget the order. 40 minutes of wasted life in a line at Tropical Smoothie :(
Atmosphere: 1
Service: 1
Loading...