*UPDATED INFO* I was contacted by a gentleman named Robert who did an outstanding job with customer service. He assured me he would work on corrective actions.
He was also kind enough to replace the meal.
Great customer service by a people leader!
*ORIGINAL INFO* The service at this location is so subpar, they have a sign saying they don't do refunds. That should tell you something.
I didn't see the sign until after I waited for about 20 minutes and went into the restaurant and the employees refused to give me a refund.
Extremely slow and rude staff. A simple order of 4 chicken tenders took over 20 minutes with an empty drive thru and empty lobby.
The staff yelled at me and told me I needed to move from the drive through because I was on their timer and it makes them look bad. In my experience with fast food, this is often done for restaurants to fudge their numbers and make them look like they're hitting their targets when they are not.
When I went inside, a shorter, slim looking individual who presented herself as the manager was incredibly rude and ignored me for a very long time when I requested my refund. I saw her standing in the back and staring up at me.
Then she started slamming baskets around at the fryer.
The people who were behind us in the drive through and also asked to move, also got sick of waiting and came inside to get their food too.
The employees refused the refund and brought me an incorrect order. Then they argued with me about it. The person who argued with me about my order was a very rude very heavyset woman. The same as who took my order. I only call out people's descriptions because I did not see name tags and so leadership can speak with the employees in question and ideally work on corrective actions.
The bag of food I walked out of the restaurant with was not what I ordered and the entire ordeal took about 30 minutes. I have 0 confidence that the food I received was quality and had not been tampered with and was ultimately thrown in the garbage.
Ed Gorenz
Man, it takes a lot for me to post a review but this KFC is terrible. I have ordered from the drive thru 3 times in the last 3 years and their chicken is the furthest thing from crispy or spicy, more like extra soggy and steamed. The chicken is laughable except the jokes on me and every other customer that visits. The previous 2 orders were buckets for the family and both times the chicken was soggy with the breading falling off. I decided to give them 1 more chance today, ordering only for myself and hoping they've gotten better.....nope. Today's order was a simple 4 piece (spicy crispy), ordered as a meal with fries and I received 4 soggy pieces of chicken with Mac n' cheese. And this was after they made me pull up to wait, came out with the wrong order the first time, and handed me the wrong order a second time. On the positive side, my dog seemed to enjoy it. I really try to support local businesses but I refuse to give this one another penny. Bummer
Brenda Dussia
Terrible customer service they never have enough chicken ready always a long wait went there tonight 3times thru drive thru was told every time it would be 15 to 30 minutes for chicken after about an hour & going back 3 times I gave up
Layla Cavazos
The lady at the drive through window was very rude and practically was screaming in my boyfriend and I’s face when he questioned the total cost of our order.
Jess
This place is a disgrace to the KFC brand. The colonial would be rolling over in his grave right now. They NEVER have fresh chicken, the wait for food is absolutely insane for a fast food restaurant and the staff is rude.
Nora Duncan
The man at the window was extremely curt and unfriendly. He told me to pull forward out of line to wait for my food in the parking lot. I waited for a long time before realizing he must have forgotten my order. When I finally pulled around again to the window, my order had been waiting. The worker didn’t apologize, but handed me my food and slammed the door in my face. Also my order was messed up. Worst KFC experience I’ve had
Mike Wolski
Waited over 5 minutes. Nobody showed up at the counter. One person in front of us. He didn't say how long he had been waiting. We left
Early N Da Mornin
Had Long Wait On A Previous Order And It Was Replaced For Me Without Me Even Asking Excellent Customer Service ESPECIALLY for A Store That Had To ReStaff Almost Completely Definitely Recommend
Jeff klepper
Lunch time on weekday and NO chicken cooked for a 2 piece special. Ordered at kiosk so no wait time but waited 10 minutes till told I’d have to wait 8-10 mins for chicken to cook. Won’t be back! Warning if not in a hurry ok but if you are I wouldn’t stop here
This is our home town KFC, we’ve seen its ups and downs. Last night we had the 8 piece meal and it was amazing 🤩 chicken was hot and fresh, coleslaw was fresh and very tasty!! We’re definitely coming back soon!! Awesome job guys!!
Mason Shirey
Nice employees
Allen Gaideski
Berry berry bad.👆☝️
Sophia Christy
I LITERALLY GOT RIPPED OFF, PAID $22 FOR THÁ 20DOLLAR MEAL DEAL AN ONLY GOT HALF MY CRAP, DANG GOT TOOK AGAIN.... SUCKS ONLY GOT SO MANY OPTIONS 2 CHOOSE FROM AN KFC USE 2B3 MY FAVORITE PLACE, DANG SHAME
Misti Brooke Bennett
Literally the worst customer service I’ve ever seen in Plainwell. Food came out good and hot though….
Great food made fast
*UPDATED INFO*
I was contacted by a gentleman named Robert who did an outstanding job with customer service. He assured me he would work on corrective actions.
He was also kind enough to replace the meal.
Great customer service by a people leader!
*ORIGINAL INFO*
The service at this location is so subpar, they have a sign saying they don't do refunds. That should tell you something.
I didn't see the sign until after I waited for about 20 minutes and went into the restaurant and the employees refused to give me a refund.
Extremely slow and rude staff. A simple order of 4 chicken tenders took over 20 minutes with an empty drive thru and empty lobby.
The staff yelled at me and told me I needed to move from the drive through because I was on their timer and it makes them look bad. In my experience with fast food, this is often done for restaurants to fudge their numbers and make them look like they're hitting their targets when they are not.
When I went inside, a shorter, slim looking individual who presented herself as the manager was incredibly rude and ignored me for a very long time when I requested my refund. I saw her standing in the back and staring up at me.
Then she started slamming baskets around at the fryer.
The people who were behind us in the drive through and also asked to move, also got sick of waiting and came inside to get their food too.
The employees refused the refund and brought me an incorrect order. Then they argued with me about it. The person who argued with me about my order was a very rude very heavyset woman. The same as who took my order. I only call out people's descriptions because I did not see name tags and so leadership can speak with the employees in question and ideally work on corrective actions.
The bag of food I walked out of the restaurant with was not what I ordered and the entire ordeal took about 30 minutes. I have 0 confidence that the food I received was quality and had not been tampered with and was ultimately thrown in the garbage.
Man, it takes a lot for me to post a review but this KFC is terrible. I have ordered from the drive thru 3 times in the last 3 years and their chicken is the furthest thing from crispy or spicy, more like extra soggy and steamed. The chicken is laughable except the jokes on me and every other customer that visits. The previous 2 orders were buckets for the family and both times the chicken was soggy with the breading falling off. I decided to give them 1 more chance today, ordering only for myself and hoping they've gotten better.....nope. Today's order was a simple 4 piece (spicy crispy), ordered as a meal with fries and I received 4 soggy pieces of chicken with Mac n' cheese. And this was after they made me pull up to wait, came out with the wrong order the first time, and handed me the wrong order a second time. On the positive side, my dog seemed to enjoy it. I really try to support local businesses but I refuse to give this one another penny. Bummer
Terrible customer service they never have enough chicken ready always a long wait went there tonight 3times thru drive thru was told every time it would be 15 to 30 minutes for chicken after about an hour & going back 3 times I gave up
The lady at the drive through window was very rude and practically was screaming in my boyfriend and I’s face when he questioned the total cost of our order.
This place is a disgrace to the KFC brand. The colonial would be rolling over in his grave right now. They NEVER have fresh chicken, the wait for food is absolutely insane for a fast food restaurant and the staff is rude.
The man at the window was extremely curt and unfriendly. He told me to pull forward out of line to wait for my food in the parking lot. I waited for a long time before realizing he must have forgotten my order. When I finally pulled around again to the window, my order had been waiting. The worker didn’t apologize, but handed me my food and slammed the door in my face. Also my order was messed up. Worst KFC experience I’ve had
Waited over 5 minutes. Nobody showed up at the counter. One person in front of us. He didn't say how long he had been waiting. We left
Had Long Wait On A Previous Order And It Was Replaced For Me Without Me Even Asking Excellent Customer Service ESPECIALLY for A Store That Had To ReStaff Almost Completely Definitely Recommend
Lunch time on weekday and NO chicken cooked for a 2 piece special. Ordered at kiosk so no wait time but waited 10 minutes till told I’d have to wait 8-10 mins for chicken to cook. Won’t be back! Warning if not in a hurry ok but if you are I wouldn’t stop here
Restaurantji Recommends
This is our home town KFC, we’ve seen its ups and downs. Last night we had the 8 piece meal and it was amazing 🤩 chicken was hot and fresh, coleslaw was fresh and very tasty!! We’re definitely coming back soon!! Awesome job guys!!
Nice employees
Berry berry bad.👆☝️
I LITERALLY GOT RIPPED OFF, PAID $22 FOR THÁ 20DOLLAR MEAL DEAL AN ONLY GOT HALF MY CRAP, DANG GOT TOOK AGAIN.... SUCKS ONLY GOT SO MANY OPTIONS 2 CHOOSE FROM AN KFC USE 2B3 MY FAVORITE PLACE, DANG SHAME
Literally the worst customer service I’ve ever seen in Plainwell. Food came out good and hot though….
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