As busy as they were, it really amazes me on how the service really sucked. They didn't put any teriyaki sauce on my chicken when they heated up the chicken and then they really jipped me on the veggies. My son's pizza sub was just crust, the bread inside was almost scooped out. My husband had to repeat his order a few times to the girl making his sandwich and it just overall wasn't a good experience for how much we paid for 4 subs. Never will go back to that subway.
Jason Balcuns
The service there is pretty good! One of the employees (Jordan) always knows my order!
Dawn Smith
I was charged more then the cashier was stating as the price. When I told her about it she just restated the price she had told me and didn't try to help me find out why. After I got the receipt it showed a tip had been added. I did not add a tip. Then she told me I had added a tip. I told her I hadn't even touched the screen (I just tapped my card). She basically told me I was lying. She said I had put the tip on there. I wasn't happy about the tip being added without my approval, but would have let it go until she called me a lier. Because of that I will not go back to subway again. The cashiers need to be trained better.
Keith Gasper
Just had lunch there. Although busy, it was super fast and generous on toppings. The way they should be. No other subway in the area is even close. Well done Otsego.
Ken
Used their drive-thru to get a salad, ordered the rotisserie chicken and never received any. Not one chunk of chicken. I paid for it. They just didn’t feel like giving it to me I guess.
Amanda Knight
Workers are rude and bitchy. Placed a mobile order & forgot my drink & neither sub was toasted.. when I went back in & told them that they proceeded to argue & make snide remarks before remaking the one that had been opened and then didn’t even make it right & then neglected to toast the other sub & refused to do anything about it.
Do NOT order from here!
Armadilo P
We walk in and order take out. Have always had a good experience with this location however last Tuesday was BAD! Staff was NOT friendly - nobody smiled - sandwich was ...well, just not good - even though it was the same as I always get - it felt like they were skimping on meat even though prices have escalated over $3 a FL sandwich. We WILL NOT BE BACK!
Atmosphere: 2
Food: 3
Service: 2
Ginifer Tyler
If you're going to Subway in Plainwell, you're better off going inside. If you go thru the drive-thru sandwiches are made sloppy and they forget toppings or a sandwich all together. Overall experience is a 4 in store. Drive-thru needs work. So I'm giving it a 1.
Atmosphere: 3
Food: 4
Service: 3
Randi & Chris Sehy
Service is always awesome here. Always friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Randi \u0026 Chris Sehy
Service is always awesome here. Always friendly staff.
The manager allows the workers to have the open sign on and have the door locked 40 minutes before they close. When I walked up the workers seen me and dropped down behind the counter so I couldn't see them. If they don't want customers then they should close the doors and leave the Plainwell area. The owner should fire all the workers that were working tonight. 8/24/24 8:20pm
Atmosphere: 1
Food: 1
Service: 1
Madison Werner
I had went into the subway drive thru earlier this evening I ordered what I usually do.footlong ham pepper jack lettuce spinach green pepper banana pepper extra pickles and chipotle. I received the sub, NO pickles. Right then and there I was livid how do you say extra pickles and receive none. Then while I was eating it I found an onion in it. I am allergic to onions. I’m so glad I caught it when I did. I then inspected the sandwich to make sure there was no more and I didn’t eat any. I found none but I did find a black olive. This really makes me question the cleanliness of their stations. Do better.
Food: 2
Nicholas McGuire
They are very slow and made 4 customer orders that came in after me before starting my sandwich.
As busy as they were, it really amazes me on how the service really sucked. They didn't put any teriyaki sauce on my chicken when they heated up the chicken and then they really jipped me on the veggies. My son's pizza sub was just crust, the bread inside was almost scooped out. My husband had to repeat his order a few times to the girl making his sandwich and it just overall wasn't a good experience for how much we paid for 4 subs. Never will go back to that subway.
The service there is pretty good! One of the employees (Jordan) always knows my order!
I was charged more then the cashier was stating as the price. When I told her about it she just restated the price she had told me and didn't try to help me find out why. After I got the receipt it showed a tip had been added. I did not add a tip. Then she told me I had added a tip. I told her I hadn't even touched the screen (I just tapped my card). She basically told me I was lying. She said I had put the tip on there. I wasn't happy about the tip being added without my approval, but would have let it go until she called me a lier. Because of that I will not go back to subway again. The cashiers need to be trained better.
Just had lunch there. Although busy, it was super fast and generous on toppings. The way they should be. No other subway in the area is even close. Well done Otsego.
Used their drive-thru to get a salad, ordered the rotisserie chicken and never received any. Not one chunk of chicken. I paid for it. They just didn’t feel like giving it to me I guess.
Workers are rude and bitchy. Placed a mobile order & forgot my drink & neither sub was toasted.. when I went back in & told them that they proceeded to argue & make snide remarks before remaking the one that had been opened and then didn’t even make it right & then neglected to toast the other sub & refused to do anything about it.
Do NOT order from here!
We walk in and order take out. Have always had a good experience with this location however last Tuesday was BAD! Staff was NOT friendly - nobody smiled - sandwich was ...well, just not good - even though it was the same as I always get - it felt like they were skimping on meat even though prices have escalated over $3 a FL sandwich. We WILL NOT BE BACK!
Atmosphere: 2
Food: 3
Service: 2
If you're going to Subway in
Plainwell, you're better off going inside. If you go thru the drive-thru sandwiches are made sloppy and they forget toppings or a sandwich all together. Overall experience is a 4 in store. Drive-thru needs work. So I'm giving it a 1.
Atmosphere: 3
Food: 4
Service: 3
Service is always awesome here. Always friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Service is always awesome here. Always friendly staff.
Restaurantji Recommends
The manager allows the workers to have the open sign on and have the door locked 40 minutes before they close. When I walked up the workers seen me and dropped down behind the counter so I couldn't see them. If they don't want customers then they should close the doors and leave the Plainwell area. The owner should fire all the workers that were working tonight. 8/24/24 8:20pm
Atmosphere: 1
Food: 1
Service: 1
I had went into the subway drive thru earlier this evening I ordered what I usually do.footlong ham pepper jack lettuce spinach green pepper banana pepper extra pickles and chipotle. I received the sub, NO pickles. Right then and there I was livid how do you say extra pickles and receive none. Then while I was eating it I found an onion in it. I am allergic to onions. I’m so glad I caught it when I did. I then inspected the sandwich to make sure there was no more and I didn’t eat any. I found none but I did find a black olive. This really makes me question the cleanliness of their stations. Do better.
Food: 2
They are very slow and made 4 customer orders that came in after me before starting my sandwich.
Atmosphere: 4
Service: 2
Good food and lots of sandwiches
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coca-Cola Classic
Dose not know how to do light
Atmosphere: 5
Food: 5
Service: 3
Recommended dishes: Cookies, Subway Club
Loading...